Unable to add a printer

[corrado venturini]

Ubuntu Mantic ISO dated 20230825 also with new cups NON SNAP i can't add a printer:
corrado@corrado-n02-mm-0825:~$ gnome-control-center -v
13:29:12.7220 cc-printers-panel[22026]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:29:12.7650 cc-printers-panel[22026]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:29:12.8234 cc-printers-panel[22026]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:29:12.9378 cc-printers-panel[22026]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:29:12.9703 cc-printers-panel[22026]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:29:16.7045 cc-printers-panel[22026]: WARNING: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.fedoraproject.Config.Printing was not provided by any .service files
13:29:16.7074 cc-printers-panel[22026]: WARNING: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.PackageKit was not provided by any .service files
13:29:16.7085 cc-printers-panel[22026]: WARNING: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.fedoraproject.Config.Printing was not provided by any .service files
13:29:16.7085 cc-printers-panel[22026]: WARNING: Installation of the new printer failed.

corrado@corrado-n02-mm-0825:~$ apt policy cups
cups:
  Installed: 2.4.5-0ubuntu2
  Candidate: 2.4.5-0ubuntu2
  Version table:
 *** 2.4.5-0ubuntu2 500
        500 http://archive.ubuntu.com/ubuntu mantic/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-n02-mm-0825:~$

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: gnome-control-center 1:44.3-1ubuntu3
ProcVersionSignature: Ubuntu 6.3.0-7.7-generic 6.3.5
Uname: Linux 6.3.0-7-generic x86_64
ApportVersion: 2.27.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CloudArchitecture: x86_64
CloudID: none
CloudName: none
CloudPlatform: none
CloudSubPlatform: config
CurrentDesktop: ubuntu:GNOME
Date: Fri Aug 25 13:30:10 2023
InstallationDate: Installed on 2023-08-25 (0 days ago)
InstallationMedia: Ubuntu 23.10 "Mantic Minotaur" - Daily amd64 (20230825)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)

[corrado venturini (corradoventu)]

Still same problem with gnome-control-center 1:45~rc-1ubuntu1
corrado@corrado-n14-mm-0829:~$ gnome-control-center -v
09:32:03.9597 cc-printers-panel[ 4329]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
09:32:03.9886 cc-printers-panel[ 4329]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
09:32:04.0006 cc-printers-panel[ 4329]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
09:32:04.0212 cc-printers-panel[ 4329]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
09:32:04.0324 cc-printers-panel[ 4329]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
09:32:07.8373 cc-printers-panel[ 4329]: WARNING: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.fedoraproject.Config.Printing was not provided by any .service files
09:32:07.8402 cc-printers-panel[ 4329]: WARNING: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.PackageKit was not provided by any .service files
09:32:07.8412 cc-printers-panel[ 4329]: WARNING: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.fedoraproject.Config.Printing was not provided by any .service files
09:32:07.8413 cc-printers-panel[ 4329]: WARNING: Installation of the new printer failed.
corrado@corrado-n14-mm-0829:~$ apt policy gnome-control-center
gnome-control-center:
  Installed: 1:45~rc-1ubuntu1
  Candidate: 1:45~rc-1ubuntu1
  Version table:
 *** 1:45~rc-1ubuntu1 500
        500 http://archive.ubuntu.com/ubuntu mantic/main amd64 Packages
        100 /var/lib/dpkg/status
corrado@corrado-n14-mm-0829:~$

[Sebastien Bacher (seb128)]

is system-config-printer-common installed? if not, does it make a difference to install it?

[corrado venturini (corradoventu)]

system-config-printer-common not installed. Will try.

corrado@corrado-n14-mm-0829:~$ apt policy system-config-printer
system-config-printer:
  Installed: (none)
  Candidate: 1.5.18-1ubuntu1
  Version table:
     1.5.18-1ubuntu1 500
        500 http://archive.ubuntu.com/ubuntu mantic/universe amd64 Packages
corrado@corrado-n14-mm-0829:~$ apt policy system-config-printer-common
system-config-printer-common:
  Installed: (none)
  Candidate: 1.5.18-1ubuntu1
  Version table:
     1.5.18-1ubuntu1 500
        500 http://archive.ubuntu.com/ubuntu mantic/universe amd64 Packages
corrado@corrado-n14-mm-0829:~$

[corrado venturini (corradoventu)]

corrado@corrado-n14-mm-0829:~$ sudo apt install system-config-printer-common
[sudo] password for corrado:
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following package was automatically installed and is no longer required:
  grub-pc-bin
Use 'sudo apt autoremove' to remove it.
The following additional packages will be installed:
  gir1.2-secret-1 python3-cups python3-cupshelpers system-config-printer-udev
Suggested packages:
  gnome-software python3-smbc
The following NEW packages will be installed:
  gir1.2-secret-1 python3-cups python3-cupshelpers
  system-config-printer-common system-config-printer-udev
0 upgraded, 5 newly installed, 0 to remove and 0 not upgraded.
Need to get 232 kB of archives.
After this operation, 1,393 kB of additional disk space will be used.
Do you want to continue? [Y/n]
Get:1 http://archive.ubuntu.com/ubuntu mantic/main amd64 gir1.2-secret-1 amd64 0.21.0-1 [9,302 B]
Get:2 http://archive.ubuntu.com/ubuntu mantic/universe amd64 python3-cups amd64 2.0.1-5build3 [63.3 kB]
Get:3 http://archive.ubuntu.com/ubuntu mantic/universe amd64 python3-cupshelpers all 1.5.18-1ubuntu1 [31.7 kB]
Get:4 http://archive.ubuntu.com/ubuntu mantic/universe amd64 system-config-printer-common all 1.5.18-1ubuntu1 [109 kB]
Get:5 http://archive.ubuntu.com/ubuntu mantic/universe amd64 system-config-printer-udev amd64 1.5.18-1ubuntu1 [19.4 kB]
Fetched 232 kB in 2s (124 kB/s)
Selecting previously unselected package gir1.2-secret-1:amd64.
(Reading database ... 199206 files and directories currently installed.)
Preparing to unpack .../gir1.2-secret-1_0.21.0-1_amd64.deb ...
Unpacking gir1.2-secret-1:amd64 (0.21.0-1) ...
Selecting previously unselected package python3-cups:amd64.
Preparing to unpack .../python3-cups_2.0.1-5build3_amd64.deb ...
Unpacking python3-cups:amd64 (2.0.1-5build3) ...
Selecting previously unselected package python3-cupshelpers.
Preparing to unpack .../python3-cupshelpers_1.5.18-1ubuntu1_all.deb ...
Unpacking python3-cupshelpers (1.5.18-1ubuntu1) ...
Selecting previously unselected package system-config-printer-common.
Preparing to unpack .../system-config-printer-common_1.5.18-1ubuntu1_all.deb ...
Unpacking system-config-printer-common (1.5.18-1ubuntu1) ...
Selecting previously unselected package system-config-printer-udev.
Preparing to unpack .../system-config-printer-udev_1.5.18-1ubuntu1_amd64.deb ...
Unpacking system-config-printer-udev (1.5.18-1ubuntu1) ...
Setting up python3-cups:amd64 (2.0.1-5build3) ...
Setting up gir1.2-secret-1:amd64 (0.21.0-1) ...
Setting up python3-cupshelpers (1.5.18-1ubuntu1) ...
Setting up system-config-printer-common (1.5.18-1ubuntu1) ...
Setting up system-config-printer-udev (1.5.18-1ubuntu1) ...
Processing triggers for dbus (1.14.8-2ubuntu1) ...
corrado@corrado-n14-mm-0829:~$ gnome-control-center -v
16:02:53.1577 cc-printers-panel[16578]: WARNING: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.PackageKit was not provided by any .service files
16:02:53.2529 GLib-GIO[16578]:CRITICAL: g_task_return_boolean: assertion '!task->ever_returned' failed
16:02:53.2530 cc-pri...

[corrado venturini (corradoventu)]

after installing system-config-printer-common printer SEEMS installed but does not work.
printer remains with 'stampa in corso' == printing but does not print.

[Gunnar Hjalmarsson (gunnarhj)]

Is hplip installed? (For the case you are affected by bug #2033129.)

[Sebastien Bacher (seb128)]

the initial report was about not being able to add a printer which is a different issue from printing not working...

[corrado venturini (corradoventu)]

Installed hplip, removed and installed printer: now printer works fine: test page ant txt document successfully printed.

corrado@corrado-n14-mm-0829:~$ apt policy hplip
hplip:
  Installed: (none)
  Candidate: 3.22.10+dfsg0-2
  Version table:
     3.22.10+dfsg0-2 500
        500 http://archive.ubuntu.com/ubuntu mantic/universe amd64 Packages
corrado@corrado-n14-mm-0829:~$ sudo apt install hplip
[sudo] password for corrado:
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following package was automatically installed and is no longer required:
  grub-pc-bin
Use 'sudo apt autoremove' to remove it.
The following additional packages will be installed:
  bzip2 hplip-data libhpmud0 libimagequant0 libraqm0 libsane-hpaio mailcap
  mime-support printer-driver-hpcups printer-driver-postscript-hp
  python3-freetype python3-olefile python3-pil python3-reportlab
  python3-rlpycairo
Suggested packages:
  bzip2-doc hplip-doc hplip-gui python3-notify2 system-config-printer
  python-pil-doc python3-egenix-mxtexttools python-reportlab-doc
The following NEW packages will be installed:
  bzip2 hplip hplip-data libhpmud0 libimagequant0 libraqm0 libsane-hpaio
  mailcap mime-support printer-driver-hpcups printer-driver-postscript-hp
  python3-freetype python3-olefile python3-pil python3-reportlab
  python3-rlpycairo
0 upgraded, 16 newly installed, 0 to remove and 0 not upgraded.
Need to get 9,702 kB of archives.
After this operation, 22.8 MB of additional disk space will be used.
Do you want to continue? [Y/n]
Get:1 http://archive.ubuntu.com/ubuntu mantic/main amd64 bzip2 amd64 1.0.8-5build1 [34.8 kB]
Get:2 http://archive.ubuntu.com/ubuntu mantic/universe amd64 hplip-data all 3.22.10+dfsg0-2 [6,459 kB]
Get:3 http://archive.ubuntu.com/ubuntu mantic/universe amd64 libhpmud0 amd64 3.22.10+dfsg0-2 [121 kB]
Get:4 http://archive.ubuntu.com/ubuntu mantic/universe amd64 libsane-hpaio amd64 3.22.10+dfsg0-2 [133 kB]
Get:5 http://archive.ubuntu.com/ubuntu mantic/universe amd64 printer-driver-hpcups amd64 3.22.10+dfsg0-2 [242 kB]
Get:6 http://archive.ubuntu.com/ubuntu mantic/main amd64 mailcap all 3.70+nmu1ubuntu1 [23.8 kB]
Get:7 http://archive.ubuntu.com/ubuntu mantic/main amd64 mime-support all 3.66 [3,696 B]
Get:8 http://archive.ubuntu.com/ubuntu mantic/main amd64 libimagequant0 amd64 2.17.0-1 [34.6 kB]
Get:9 http://archive.ubuntu.com/ubuntu mantic/main amd64 libraqm0 amd64 0.10.1-1 [14.6 kB]
Get:10 http://archive.ubuntu.com/ubuntu mantic/main amd64 python3-pil amd64 10.0.0-1 [436 kB]
Get:11 http://archive.ubuntu.com/ubuntu mantic/universe amd64 python3-freetype all 2.4.0-1 [83.1 kB]
Get:12 http://archive.ubuntu.com/ubuntu mantic/universe amd64 python3-rlpycairo all 0.3.0-2 [9,076 B]
Get:13 http://archive.ubuntu.com/ubuntu mantic/universe amd64 python3-reportlab all 4.0.4-11 [678 kB]
Get:14 http://archive.ubuntu.com/ubuntu mantic/universe amd64 hplip amd64 3.22.10+dfsg0-2 [203 kB]
Get:15 http://archive.ubuntu.com/ubuntu mantic/universe amd64 printer-driver-postscript-hp amd64 3.22.10+dfsg0-2 [1,192 kB]
Get:16 http://archive.ubuntu.com/ubuntu mantic/main amd64 python3-olefile all 0.46-3 [33.8 kB]
Fetched 9,702 kB in 8s (1...

[corrado venturini (corradoventu)]

Also simple-scan now works fine: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/2028677

[Launchpad Janitor (janitor)]

This bug was fixed in the package gnome-control-center - 1:45~rc-1ubuntu2

---------------
gnome-control-center (1:45~rc-1ubuntu2) mantic; urgency=medium

  * debian/control.in:
    - restore recommends on system-config-printer-common, it is needed
      as a backend for the printing panel (lp: #2033059)

 -- Sebastien Bacher <email address hidden> Thu, 31 Aug 2023 12:45:01 +0200

[corrado venturini (corradoventu)]

for hplip do I have to open a new issue?
Thanks

[Gunnar Hjalmarsson (gunnarhj)]

There are at least three bugs about that already. I don't think yet another bug would make much of a difference. :)

[corrado venturini (corradoventu)]

Problem disappeared installing from ISO: Ubuntu 23.10 "Mantic Minotaur" - Daily amd64 (20230904.2)

[Sebastien Bacher (seb128)]

Great, thanks for confirming!

[Francois Thirioux (fthx)]

(Mantic)
I still do not see any system-config-printer button in g-c-c printers tab.
Is that intended?
I can launch s-c-p from command line, though.