Ubuntu 23.10 unable to add a printer

Bug #2029932 reported by corrado venturini
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gnome-control-center (Ubuntu)
Fix Released
High
Unassigned

Bug Description

On Ubuntu 23.10 Trying to add a printer i have the messages:
corrado@corrado-n16-mm-0722:~$ gnome-control-center
13:54:08.0196 cc-printers-panel[15342]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:54:08.0703 cc-printers-panel[15342]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:54:08.1836 cc-printers-panel[15342]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:54:08.2208 cc-printers-panel[15342]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:54:11.9346 cc-printers-panel[15342]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:54:12.6243 cc-printers-panel[15342]: WARNING: Install system-config-printer which provides DBus method "GroupPhysicalDevices" to group duplicates in device list.
13:54:18.0118 cc-printers-panel[15342]: WARNING: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.fedoraproject.Config.Printing was not provided by any .service files
13:54:18.0151 cc-printers-panel[15342]: WARNING: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.fedoraproject.Config.Printing was not provided by any .service files
13:54:18.0151 cc-printers-panel[15342]: WARNING: Installation of the new printer failed.

corrado@corrado-n16-mm-0722:~$ inxi -Fx
System:
  Host: corrado-n16-mm-0722 Kernel: 6.3.0-7-generic arch: x86_64 bits: 64
    compiler: N/A Desktop: GNOME v: 44.3 Distro: Ubuntu 23.10 (Mantic Minotaur)
Machine:
  Type: Desktop System: ASUS product: N/A v: N/A serial: <superuser required>
  Mobo: ASUSTeK model: PRIME H610M-E D4 v: Rev 1.xx
    serial: <superuser required> UEFI: American Megatrends v: 1402
    date: 04/01/2022
CPU:
  Info: quad core model: 12th Gen Intel Core i3-12100 bits: 64 type: MT MCP
    arch: Alder Lake rev: 5 cache: L1: 320 KiB L2: 5 MiB L3: 12 MiB
  Speed (MHz): avg: 2675 high: 3300 min/max: 800/5500 cores: 1: 800 2: 3300
    3: 3300 4: 3300 5: 3300 6: 3300 7: 800 8: 3300 bogomips: 52838
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel Alder Lake-S GT1 [UHD Graphics 730] vendor: ASUSTeK
    driver: i915 v: kernel arch: Gen-12.2 bus-ID: 00:02.0
  Device-2: Logitech QuickCam Pro 9000 driver: snd-usb-audio,uvcvideo
    type: USB bus-ID: 1-1:2
  Display: wayland server: X.Org v: 1.23.1.1 with: Xwayland v: 23.1.1
    compositor: gnome-shell driver: dri: iris gpu: i915
    resolution: 1920x1080~60Hz
  API: OpenGL v: 4.6 Mesa 23.1.3-1ubuntu1 renderer: Mesa Intel UHD Graphics
    730 (ADL-S GT1) direct-render: Yes
Audio:
  Device-1: Intel Alder Lake-S HD Audio vendor: ASUSTeK driver: snd_hda_intel
    v: kernel bus-ID: 00:1f.3
  Device-2: Logitech QuickCam Pro 9000 driver: snd-usb-audio,uvcvideo
    type: USB bus-ID: 1-1:2
  API: ALSA v: k6.3.0-7-generic status: kernel-api
  Server-1: PipeWire v: 0.3.73 status: active
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: ASUSTeK PRIME B450M-A driver: r8169 v: kernel port: 3000
    bus-ID: 02:00.0
  IF: enp2s0 state: down mac: 58:11:22:90:10:e2
  Device-2: Ralink RT2501/RT2573 Wireless Adapter driver: rt73usb type: USB
    bus-ID: 3-2:3
  IF: wlx000ee8f7f7e6 state: up mac: 00:0e:e8:f7:f7:e6
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
    v: 0.6 bus-ID: 00:0e.0
Drives:
  Local Storage: total: 2.28 TiB used: 14.7 GiB (0.6%)
  ID-1: /dev/nvme0n1 vendor: Toshiba model: KBG40ZNV256G KIOXIA
    size: 238.47 GiB temp: 48.9 C
  ID-2: /dev/nvme1n1 vendor: Kingston model: SKC2000M8250G size: 232.89 GiB
    temp: 36.9 C
  ID-3: /dev/sda vendor: Crucial model: CT500MX500SSD1 size: 465.76 GiB
  ID-4: /dev/sdb vendor: Crucial model: CT500MX500SSD1 size: 465.76 GiB
  ID-5: /dev/sdc vendor: Toshiba model: DT01ACA100 size: 931.51 GiB
Partition:
  ID-1: / size: 39.08 GiB used: 14.7 GiB (37.6%) fs: ext4 dev: /dev/nvme1n1p6
  ID-2: /boot/efi size: 252 MiB used: 6 MiB (2.4%) fs: vfat
    dev: /dev/nvme1n1p1
Swap:
  ID-1: swap-1 type: partition size: 8 GiB used: 0 KiB (0.0%) dev: /dev/sdb2
Sensors:
  System Temperatures: cpu: 33.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 299 Uptime: 38m Memory: total: 16 GiB note: est.
  available: 15.36 GiB used: 2.64 GiB (17.2%) Init: systemd
  target: graphical (5) Compilers: N/A Packages: 1842 Shell: Bash v: 5.2.15
  inxi: 3.3.28
corrado@corrado-n16-mm-0722:~$

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: gnome-control-center 1:44.3-1ubuntu3
ProcVersionSignature: Ubuntu 6.3.0-7.7-generic 6.3.5
Uname: Linux 6.3.0-7-generic x86_64
ApportVersion: 2.27.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Aug 4 13:56:43 2023
InstallationDate: Installed on 2023-07-22 (13 days ago)
InstallationMedia: Ubuntu 23.10 "Mantic Minotaur" - Daily amd64 (20230722)
ProcEnviron:
 LANG=en_US.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
corrado venturini (corradoventu) wrote :
Revision history for this message
corrado venturini (corradoventu) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-control-center (Ubuntu):
status: New → Confirmed
Changed in gnome-control-center (Ubuntu):
milestone: none → ubuntu-23.10-beta
importance: Undecided → High
Revision history for this message
corrado venturini (corradoventu) wrote :

I found this problem in Mantic with CUPS snap but now it happens with CUPS deb too:
https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/2033059

Revision history for this message
Sebastien Bacher (seb128) wrote :
Changed in gnome-control-center (Ubuntu):
status: Confirmed → Fix Released
Revision history for this message
corrado venturini (corradoventu) wrote :

Confirm: problem fixed

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