Bluetooth icon shows "Off" and the only option given below it is "Turn Off"

Bug #1738838 reported by Christopher Barrington-Leigh on 2017-12-18
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
GNOME Bluetooth
Unknown
Unknown
GNOME Shell
Expired
Medium
gnome-bluetooth (Ubuntu)
Undecided
Unassigned
gnome-shell (Ubuntu)
Undecided
Unassigned

Bug Description

See video. I have installed bluetooth, blueman, bluez but it makes no difference to a broken interface to control bluetooth under Gnome 17.10, as shown in the attached video.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: bluetooth 5.46-0ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13
Uname: Linux 4.13.0-19-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.6
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun Dec 17 22:32:30 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2017-11-18 (30 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
InterestingModules: bnep btusb bluetooth
MachineType: LENOVO 20BXCTO1WW
PackageArchitecture: all
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-19-generic.efi.signed root=UUID=02bd5120-a925-442c-a0dd-1cce59920632 ro quiet splash psmouse.synaptics_intertouch=0 vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/06/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: JBET54WW (1.19 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BXCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrJBET54WW(1.19):bd11/06/2015:svnLENOVO:pn20BXCTO1WW:pvrThinkPadT450s:rvnLENOVO:rn20BXCTO1WW:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T450s
dmi.product.name: 20BXCTO1WW
dmi.product.version: ThinkPad T450s
dmi.sys.vendor: LENOVO
hciconfig:

Daniel van Vugt (vanvugt) wrote :

Sounds like maybe you need the fix (firmware) from bug 1729389. Please try that...

[ 11.611969] Bluetooth: hci0 command 0xfc8e tx timeout
[ 19.676091] Bluetooth: hci0 sending Intel patch command (0xfc8e) failed (-110)
[ 19.676204] Bluetooth: hci0 sending frame failed (-19)
[ 21.692087] Bluetooth: hci0 command 0xfc11 tx timeout
[ 21.692093] Bluetooth: hci0: Exiting manufacturer mode failed (-110)

Changed in bluez (Ubuntu):
status: New → Incomplete
Changed in gnome-control-center (Ubuntu):
status: New → Incomplete
Changed in gnome-shell (Ubuntu):
status: New → Incomplete
summary: - bluetooth does not turn on; settings interfaces are nonsensical
+ Bluetooth icon shows "Off" and the only option given below it is "Turn
+ Off"
Changed in bluez (Ubuntu):
status: Incomplete → Confirmed
Changed in gnome-control-center (Ubuntu):
status: Incomplete → Confirmed
Changed in gnome-shell (Ubuntu):
status: Incomplete → Confirmed
Changed in gnome-bluetooth (Ubuntu):
status: New → Confirmed
Changed in gnome-bluetooth:
importance: Unknown → Low
status: Unknown → Confirmed
Changed in gnome-bluetooth:
status: Confirmed → Invalid
Changed in gnome-bluetooth:
importance: Unknown → Medium
status: Unknown → Fix Released

Same bug on Ubuntu 18.04 / Thinkpad P51.

Daniel van Vugt (vanvugt) wrote :
Changed in gnome-bluetooth:
importance: Medium → Unknown
status: Fix Released → Unknown
no longer affects: bluez (Ubuntu)
no longer affects: gnome-control-center (Ubuntu)
Daniel van Vugt (vanvugt) wrote :

Another fix is on the way, specifically for gnome-shell:
https://gitlab.gnome.org/GNOME/gnome-shell/merge_requests/118

Changed in gnome-shell:
importance: Unknown → Medium
status: Unknown → Confirmed
tags: added: bionic
Changed in gnome-shell:
status: Confirmed → Expired

Same/very similar problem in 18.10.

tags: added: cosmic
removed: artful
tags: removed: cosmic
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