glabels crashes when switching paper size in template selector dialog

[Michael Knepher]

Binary package hint: glabels

glabels 2.1.3

1. Start glabels
2. File -> New
3. Under "Media Type", try to change from "U.S. Letter" to another format
4. Program crashes

Run from a terminal, the only feedback is "Segmentation fault (core dumped)"

[Gianfranco Liporace (dr.kabuto)]

I can confirm this, it's always reproducible.

[Jaime Tarrant (jaime.tarrant)]

I can also reproduce this. I've attached a gdb backtrace that may hopefully be useful (by following these instructions: https://wiki.ubuntu.com/Backtrace)

[Nico (nico-rdo)]

I double that on glabels 2.1.3-1build1 (Gutsy, up-to-date on Oct. 2007, 32-bit)

[John Meuser (meuserj)]

I can confirm, I still get this bug.

Is there any news at all on this? It seems that it is a very serious bug, but there has been no feedback.

[moadin (moadin)]

Also the same here, it only works with the default page size set in the preferences dialog. (A4 or Letter). This bug is appearing after update from feisty to gutsy.

[moadin (moadin)]

The problem got fixed in build glabels 2.1.3-3. It works fine after installing package for Debian. I hope this update gets also in Gutsy and not first time in Hardy.

[Lynoure Braakman (lynoure)]

As glabel starts with US letter paper size, this bug makes it mostly unusable for me and other Europeans, and there is nothing better to replace glabels either.

[mtwells (mtwells)]

Cfm this bug is still present in 7.10 Gutsy, glabels reports 2.1.3

[mtwells (mtwells)]

"Workaround":

Download and install the 2.1.3-3 builds for debian sid from

http://packages.debian.org/glabels

You need glabels_2.1.3-3-xxxxx and glabels-data_2.1.3-3-xxxxx

Then open a shell and run
 sudo dpkg -i glabels_2.1.3-3_amd64.deb glabels-data_2.1.3-3_all.deb

(all one line)
This will replace 2.1.3 with 2.1.3-3
Clearly, someone with bigger powers than I needs to replace 2.1.3 with 2.1.3-3 in the Ubuntu Gutsy package set

[Maik Wagner (mtwagner)]

I would like to confirm this bug too. It's always reproducible.

[Keith Beef (keith-rhodes)]

Always reproducible, as I can also confirm.

The workround of downloading glabels_2.1.3-3-xxxxx and glabels-data_2.1.3-3-xxxxx as described by mtwells didn't work for me:
$ sudo dpkg -i glabels_2.1.3-3_amd64.deb glabels-data_2.1.3-3_all.deb
dpkg: error processing glabels_2.1.3-3_amd64.deb (--install):
 cannot access archive: No such file or directory
dpkg: error processing glabels-data_2.1.3-3_all.deb (--install):
 cannot access archive: No such file or directory
Errors were encountered while processing:
 glabels_2.1.3-3_amd64.deb
 glabels-data_2.1.3-3_all.deb

I found another workround.

From the command line, run gconf-editor.
In the left-hand pane, select apps, then glabels.
In the right-hand pane, select default-page-size and change the value from US-Letter to Other.
Quit gconf-editor.
Start glabels. You shoul dnow be able to use templates based on other page sizes.

K.

[Martin Kaffanke (martin-kaffanke)]

It's the same here, so I think this is a major bug, even if glabels is not major for ubuntu.

For temporarly usage I have just rebuild the glabels and glabels-data from the debian sources and put it into my repo on http://ubuntu.roomandspace.com

Martin

[Lilian ROBERT (lilian-robert)]

Hi,

Same problem for me. The workaround by Keith Beef doesn't work for me. In gconf-editor, under "apps", glabels doesn't appear and even if I do a search I can't find it...

The workaround by mtwells works well.

Regards

[tkoopa (tkoopa)]

Having the same bug with the 2.1.3 version in the Ubuntu repository, I followed mtwells' instruction ( installed glabels_2.1.3-3_i386.deb and glabels-data_2.1.3-3_all.deb) His solution worked for me, I can confirm that version 2.1.3-3 does not crash when switching to A4

[Milan Bouchet-Valat (nalimilan)]

SRU request for gutsy-updates:
- glabels is made *completely unusable* for non-US users, because they can't change paper size by any way
- this is a major regression since Feisty where it did not occur
- package 2.1.3-3 in Hardy is known to fix the bug (Gutsy is 2.1.3-1build1) thanks to a patch in Debian

Performing the backport should only require to push this later build from Hardy. Else you can apply the patch used by Debian (cf Debian bug 444822), which I attach here as 01_null_strlen.patch: it's only a one-line change in the code, so without risks of instability.

Much thanks

[Sergio Zanchetta (primes2h)]

I confirm this bug in Gutsy up to date.
As I live out of US (Italy) I need A4 paper format, and it's unusable in this situation.

[Luke Yelavich (themuso)]

can you firstly pleas emake sure this problem is fixed in hardy? Once the fix is known to be in Hardy, then an SRU can be considered for gutsy.

[Nico (nico-rdo)]

I am using the Hardy packages in Gutsy, straight from binaries, with great success, 32 and 64 bit.

This is the way I fixed this issue for me.

Nico

[Milan Bouchet-Valat (nalimilan)]

Luke: Please read my previous comment 15, where I state all infos needed for a SRU, and the patch from Debian that fixed this bug. I thought I had made it clear enough.

[Manuel Duran Moyano (mduran)]

thanks milan, with patch 01_null_strlen.patch solve the problem (ubuntu 7.10).

[Anders Wallenquist (aw)]

Are there any new .deb-file with this patch enabled?

[Andrea Colangelo (warp10)]

Looks like this bug has been fixed in Hardy and involves Gutsy only.
The attached debdiff (based on Milan's patch) fixes this issue. Built, installed and tested.

[Luca Falavigna (dktrkranz)]

Looks good, uploading 2.1.3-1ubuntu0.1 to gutsy-proposed.

[Martin Pitt (pitti)]

Accepted into gutsy-proposed, please test.

[Luca Falavigna (dktrkranz)]

GUTSY VERIFICATION

Using version 2.1.3-1build1:
Program crashes while following instructions given in bug description.

Using version 2.1.3-1ubuntu0.1 (from gutsy-proposed):
Program does not crash while following instructions given in bug description.
Program runs fine doing some other activities.

Marking verification-done.

[Martin Pitt (pitti)]

copied to gutsy-updates.