The mouse cursor moving is handled by the Xorg process, so if nothing else is responding then that suggests the problem is entirely in gnome-shell.
To start, please run this command to send us more information about the machine:
apport-collect 1816896
The mouse cursor moving is handled by the Xorg process, so if nothing else is responding then that suggests the problem is entirely in gnome-shell.
To start, please run this command to send us more information about the machine:
apport-collect 1816896