package firefox 119.0+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Kais FRIKHA]

Preparing to unpack .../12-firefox_1%3a1snap1-0ubuntu2_arm64.deb ...
=> Installing the firefox snap
==> Checking connectivity with the snap store
==> Installing the firefox snap
error: cannot perform the following tasks:
- Mount snap "firefox" (3357) (systemctl command [reload-or-restart snap-firefox-3357.mount] failed with exit status 1: Job failed. See "journalctl -xe" for details.
)
- Mount snap "gnome-42-2204" (143) (systemctl command [reload-or-restart snap-gnome\x2d42\x2d2204-143.mount] failed with exit status 1: Job failed. See "journalctl -xe" for details.
)
- Mount snap "gtk-common-themes" (1535) (systemctl command [reload-or-restart snap-gtk\x2dcommon\x2dthemes-1535.mount] failed with exit status 1: Job failed. See "journalctl -xe" for details.
)
dpkg: error processing archive /tmp/apt-dpkg-install-KdaQwz/12-firefox_1%3a1snap1-0ubuntu2_arm64.deb (--unpack):
 new firefox package pre-installation script subprocess returned error exit status 1
Please restart all running instances of firefox, or you will experience problems.

Errors were encountered while processing:
 /tmp/apt-dpkg-install-KdaQwz/12-firefox_1%3a1snap1-0ubuntu2_arm64.deb
Exception during pm.DoInstall(): E:Sub-process /usr/bin/dpkg returned an error code (1)

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 119.0+build2-0ubuntu0.20.04.1
Uname: Linux 4.9.337-tegra aarch64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27.27
Architecture: arm64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: gdm 5969 F.... pulseaudio
                      iot 6181 F.... pulseaudio
 /dev/snd/controlC0: gdm 5969 F.... pulseaudio
                      iot 6181 F.... pulseaudio
BuildID: 20231019122658
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Sun Nov 12 08:30:11 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 # Include files from /etc/network/interfaces.d:
 source-directory /etc/network/interfaces.d
IpRoute:
 default via 192.168.1.1 dev wlan0 proto dhcp metric 600
 169.254.0.0/16 dev docker0 scope link metric 1000 linkdown
 172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown
 172.18.0.0/16 dev br-6bff5628a2a1 proto kernel scope link src 172.18.0.1
 192.168.1.0/24 dev wlan0 proto kernel scope link src 192.168.1.21 metric 600
NoProfiles: True
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: XDG_RUNTIME_DIR (/run/user/1000) is not owned by us (uid 0), but by uid 1000! (This could e.g. happen if you try to connect to a non-root PulseAudio as a root user, over the native protocol. Don't do that.)
 No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.2
 apt 2.4.10
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 119.0+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-11-12 (0 days ago)

[Amin Bandali (bandali)]

Hello,

I realize it's pretty late now (apologies for that) but do you happen to have the systemd journal logs from the time of this failure? Or reasons as to why pulseaudio didn't seem to be running normally? Or steps for reproducing this issue today with a system with up-to-date packages, including any non-typical system configuration aspects? Otherwise I'm afraid there's not much details to go on by to try and debug this.