Comment 212 for bug 1065126

(In reply to Anje from comment #203)
> there are going to be an increase in Thunderbird users

I can't comment on Thunderbird, and recommend you contact the Thunderbird devs through non-bugzilla channels (matrix or email is probably best). I believe that bug 1690395 was reopened and tracks the TB issue. I'm hopeful that the Firefox changes will help TB devs fix this, but TB is different enough that other/more work may be necessary. You should discuss that with the TB folks.

> If someone is already working on this, it would be helpful to communicate this

I did communicate this, in comment #201, which you quoted and therefore must have read. I don't know why you didn't take my word for it. If you don't trust my bugzilla comments, then no other change I could make to this bug would convince you that work is ongoing, and the issue is with the lack of trust, not with whatever work we are doing.

I did not assign someone to this bug or set a release date because the fix for this bug is part of a bigger project. Although we have hopes about which release that change will ship in, we can't promise anything right now - it depends how long it takes to stabilize the changes in question. Downloads are complex and have a lot of edgecases. We're currently testing out these fixes on the Firefox nightly channel. In barely a week, nightly users have already found 10 or so new issues with it which will need addressing.

As a result, I also did not (and still do not) want to write down a version or release here, because inevitably that information may get outdated or superseded, and then users will just be more upset.

(I have been reluctant to share the other bug links because quite frankly, 200 comments on those bugs is not something that is going to help anyone, either. I've added one now, **please** do not deluge that one with comments instead; it won't help.)

> outsider users are being polite in trying to explain how important this bug is

Being polite is necessary, but not sufficient reason for commenting on a bug. This is a bug tracker, in which developers track work, and it isn't a user complaints forum. Being asked several times a week "when is this going to be fixed", no matter how politely, only delays a release date for the actual fix. I restricted comments for exactly this reason. We're sorry this hasn't been fixed yet, we know this is important to users, and that is why we are working on it. No further comments stating how important it is or how terrible it is that this hasn't yet been fixed are necessary, nor indeed helpful, at this point.