Comment 15 for bug 246843

On Mon, 2009-09-14 at 16:02 +0000, Ted Mielczarek wrote:
>
> Sir_Brizz: you should be able to install the -dbg packages, and just use
> gdb to get a stack trace.

Yeah, well, that is all fine and dandy, but what Mozilla wants is what
comes out of it's crash tool. Yet I can't get them this info because
Canonical have decided that they don't want users to be able to send
that info (how nice of them, huh?).

Instead we can file bug reports complete with stack traces with
Canonical only for them to ignore the stack traces and start playing the
"try this" and "try that" and "can you try the next version" and "does
it work if you stand on only the big toe of your right foot and touch
your left ear with your right thumb" games. No actual debugging or
anything, just needle in a haystack searches.

If I could send Mozilla the info they want, they would at least actually
try to look at the info and debug it. This is as I do with evolution.
I have *completely* given up on sending evolution bug reports to
Canonical and file them directly with Gnome now. At least I don't get
the silly "try this" and "try that" games from them.

The summary is, don't disable tools which enable your users to help
themselves with buggy software when they know they are going to get
(next to) no help from bugs filed with Canonical.