Comment 18 for bug 231472

Revision history for this message
Alexander Sack (asac) wrote : Re: [Bug 231472] Re: Disabled buttons and an "inactive" address bar

On Tue, Jun 10, 2008 at 04:37:21PM -0000, batosai wrote:
> This problem happened to 3 of my users since I migrated to Hardy (5 weeks ago). Twice for one of them.
> Each time, I had to backup the bookmarks.html, delete the profile, create a new one and import the bookmarks.
> Users lost their homepage and history.
>
> I understand that FF team does not support corrupted profiles, but these
> corruptions are not the users fault. They did nothing new from what they
> used to do with Gutsy. And this never happened with FF2. Clearly, the
> problem comes from FF3.
>

We would certainly deal with profile corruption if we could reproduce
any of them. However, these kind of bugs tend to be particular
difficult to reproduce and thus hard to track down/triage.

Suggestions on how to better deal with them welcome.

 - Alexander