Exchange account messages not loading for all folders

Bug #670397 reported by John Doe on 2010-11-03
36
This bug affects 6 people
Affects Status Importance Assigned to Milestone
evolution-exchange (Ubuntu)
Undecided
Unassigned

Bug Description

Binary package hint: evolution-exchange

I have an Exchange account configured in Evolution and when trying to open some of the e-mail folders in the account, Evolution displays the following status message for about 30 seconds and then aborts loading with an error:
"Fetching summary information for new messages (x% complete)"
with x being a number between 0 and 2.

The list of messages in this folder is never loaded and this problem is always reproducible for the same folders. Only folders with less than about 20 messages in them will always load. It does not seem to matter what kind of messages (e.g. attachments or not, replied, unread, ...) are in a folder.

The error message displayed in the status bar once loading has aborted is as follows:
"Error while Opening folder 'exchange://usernamexx@serveryy/folderzz'...."
Clicking on the error details pops up a window with the following error:
"Error while Refreshing folder 'folderzz'.
Could not get new messages"
(I have replaced the original parameters with xx yy zz values for the purpose of this report)

This issue makes Evolution mostly unusable for me as most folders won't load.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: evolution-exchange 2.30.3-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
NonfreeKernelModules: nvidia
Architecture: i386
Date: Wed Nov 3 09:56:54 2010
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release Candidate i386 (20100928)
ProcEnviron:
 LANG=en_CA.utf8
 SHELL=/bin/bash
SourcePackage: evolution-exchange

John Doe (wjdnqpscod) wrote :
Andrew (akhalin) wrote :

I have similar behavior. Evolution starts and infinitely shows "Checking for new mail (100% complete) and "Refreshing folder 'personal/Inbox' (0% complete)". If I have new email it will be shown in the list after some time. But if I click at it Evolution shows "Retrieving message '...' (0% complete)" that never finishes as well. When I try to close Evolution it hangs.

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