Comment 25 for bug 107974

Revision history for this message
James Lamb (admin-oranged) wrote :

Hi

In our organisation we currently have a password policy which means we need to update our passwords very frequently. (every two weeks). Traditionally the policy caused no issues with evolution as we could update the password using our webmail account and then shutdown evolution, restart it. Once the system was restarted it would prompt for a password and it would all work. Now when I update the password evolution consistently fails to authenticate. If I use my details against the OWA url directly they work every time first time. When I run evolution from the command prompt I get the following debug

e-data-server-ui-Message: Unable to find password(s) in keyring (Keyring reports: No matching results)
e-data-server-ui-Message: Key file does not have group 'Passwords-Exchange'
e-data-server-ui-Message: Unable to find password(s) in keyring (Keyring reports: No matching results)
e-data-server-ui-Message: Key file does not have group 'Passwords-Exchange'
(evolution:9661): evolution-mail-WARNING **: Error occurred while existing dialogue active:
Could not authenticate to server. (Password incorrect?)

Even though I know the password is right (i typed it in kate, then copied and pasted it into OWA, that worked no problems. Then did the same for evolution and it failed to authenticate. I have checked with tcpdump against the OWA server and in each time it does appear to be trying to authenticate. I also find this strange as if it was failing the account would become locked out as a part of our default password policy (to stop brute force attacks). I have deleted the gnome keyring and reset it all up, rebooted the server, tried the "forget passwords" option in evolution and none of these options have had any effect on the problem.