unable to open any pdf

[baytuni]

Binary package hint: evince

After I upgraded from Intrepid to Jaunty evince does not open pdf files. Acrobat reader and xpdf however works as they worked before

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
ExecutablePath: /usr/bin/evince
Package: evince 2.26.0-0ubuntu1
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
Uname: Linux 2.6.28-11-generic i686

[Dimitrios Symeonidis (azimout)]

can you please be more specific? what happens when you try to open a pdf file with evince? do you get some kind of error message?
can you also please try to open evince from a terminal, and see if you get any error messages there?

[baytuni (oytun-peksel)]

bop@hal:~/Desktop/Numerical$ evince Co
Computer Exercise 1/ Computer Exercise 3/ Course_plan_v2_2009.pdf
Computer Exercise 2/ Course_plan_v0_2009.pdf
bop@hal:~/Desktop/Numerical$ evince Course_plan_v2_2009.pdf

(evince:13275): EvinceDocument-WARNING **: /usr/lib/evince/1/backends/libpdfdocument.so: undefined symbol: poppler_page_get_thumbnail_pixbuf

(evince:13275): EvinceDocument-WARNING **: Cannot load backend 'pdfdocument' since file '/usr/lib/evince/1/backends/libpdfdocument.so' cannot be read.

(evince:13275): EvinceDocument-WARNING **: /usr/lib/evince/1/backends/libpdfdocument.so: undefined symbol: poppler_page_get_thumbnail_pixbuf

(evince:13275): EvinceDocument-WARNING **: Cannot load backend 'pdfdocument' since file '/usr/lib/evince/1/backends/libpdfdocument.so' cannot be read.

[baytuni (oytun-peksel)]

An also on the GUI it says
"File type Adobe Acrobat Document (application/pdf) is not supported"

[Dimitrios Symeonidis (azimout)]

It seems that evince didn't upgrade successfully.
Can you please try removing it and re-installing evince?
Let us know how it went!
Good luck

[baytuni (oytun-peksel)]

I tried reinstall without removing it did not work. but when I tried to remove evince it tells me , ubuntu-desktop also should be removed. Is that safe ? If it is I will try.

[Dimitrios Symeonidis (azimout)]

yes, it's safe, go ahead

[baytuni (oytun-peksel)]

I tried it. No, nothing changed :(

[Dimitrios Symeonidis (azimout)]

try this: "sudo aptitude purge evince"
then check to see if /usr/lib/evince/1/backends/libpdfdocument.so is still there. if it is, remove it
then install evince again...

[baytuni (oytun-peksel)]

i did it even /usr/lib/evince directory was not there. and i installed it again. still exact same problem.

[Dimitrios Symeonidis (azimout)]

that's really strange...
a google search for "undefined symbol: poppler_page_get_thumbnail_pixbuf" returns nothing
and evince works fine for me on Jaunty...

the only other thing that comes to mind is user account settings: try removing everything under ~/.gnome2/evince, and then try opening evince again...

good luck

[baytuni (oytun-peksel)]

no it did not work either. It may be a real bug. I use latex(texlive) and I'd installed many packages related with pdf long time ago which I don't even remember now. It may be smth. to with that. But thanks for trying to help.

[Dimitrios Symeonidis (azimout)]

switching status back to new.
baytuni, i'm sorry, i don't know how else to help you...

[Sebastien Bacher (seb128)]

could you run:
- $(which evince)
- ldd $(which evince)

and copy the log there?

the issue is probably due to a local version installed taking over the ubuntu one

[baytuni (oytun-peksel)]

bop@hal:~$ (which evince)
/usr/bin/evince
bop@hal:~$ $(which evince)

(evince:20065): EvinceDocument-WARNING **: /usr/lib/evince/1/backends/libpdfdocument.so: undefined symbol: poppler_page_get_thumbnail_pixbuf

(evince:20065): EvinceDocument-WARNING **: Cannot load backend 'pdfdocument' since file '/usr/lib/evince/1/backends/libpdfdocument.so' cannot be read.

(evince:20065): EvinceDocument-WARNING **: /usr/lib/evince/1/backends/libpdfdocument.so: undefined symbol: poppler_page_get_thumbnail_pixbuf

(evince:20065): EvinceDocument-WARNING **: Cannot load backend 'pdfdocument' since file '/usr/lib/evince/1/backends/libpdfdocument.so' cannot be read.

(evince:20065): GLib-GObject-CRITICAL **: g_object_ref: assertion `object->ref_count > 0' failed

(evince:20065): GLib-GObject-CRITICAL **: g_object_ref: assertion `object->ref_count > 0' failed

(evince:20065): GLib-GObject-CRITICAL **: g_object_ref: assertion `object->ref_count > 0' failed

(evince:20065): GLib-GObject-CRITICAL **: g_object_ref: assertion `object->ref_count > 0' failed
bop@hal:~$ ldd $(which evince)
 linux-gate.so.1 => (0xb7fc6000)
 libSM.so.6 => /usr/lib/libSM.so.6 (0xb7fa4000)
 libevdocument.so.1 => /usr/lib/libevdocument.so.1 (0xb7f8c000)
 libevview.so.1 => /usr/lib/libevview.so.1 (0xb7f66000)
 libxml2.so.2 => /usr/lib/libxml2.so.2 (0xb7e2a000)
 liblaunchpad-integration.so.1 => /usr/lib/liblaunchpad-integration.so.1 (0xb7e25000)
 libgtk-x11-2.0.so.0 => /usr/lib/libgtk-x11-2.0.so.0 (0xb7a74000)
 libatk-1.0.so.0 => /usr/lib/libatk-1.0.so.0 (0xb7a59000)
 libpangoft2-1.0.so.0 => /usr/lib/libpangoft2-1.0.so.0 (0xb7a2f000)
 libfreetype.so.6 => /usr/lib/libfreetype.so.6 (0xb79b8000)
 libfontconfig.so.1 => /usr/lib/libfontconfig.so.1 (0xb798b000)
 libgthread-2.0.so.0 => /usr/lib/libgthread-2.0.so.0 (0xb7985000)
 librt.so.1 => /lib/tls/i686/cmov/librt.so.1 (0xb797c000)
 libdbus-glib-1.so.2 => /usr/lib/libdbus-glib-1.so.2 (0xb795d000)
 libdbus-1.so.3 => /lib/libdbus-1.so.3 (0xb7925000)
 libgnome-keyring.so.0 => /usr/lib/libgnome-keyring.so.0 (0xb7912000)
 libgconf-2.so.4 => /usr/lib/libgconf-2.so.4 (0xb78e0000)
 libz.so.1 => /lib/libz.so.1 (0xb78ca000)
 libpoppler-glib.so.4 => /usr/local/lib/libpoppler-glib.so.4 (0xb78b0000)
 libgdk-x11-2.0.so.0 => /usr/lib/libgdk-x11-2.0.so.0 (0xb7823000)
 libgdk_pixbuf-2.0.so.0 => /usr/lib/libgdk_pixbuf-2.0.so.0 (0xb7809000)
 libm.so.6 => /lib/tls/i686/cmov/libm.so.6 (0xb77e3000)
 libpangocairo-1.0.so.0 => /usr/lib/libpangocairo-1.0.so.0 (0xb77d7000)
 libgio-2.0.so.0 => /usr/lib/libgio-2.0.so.0 (0xb7769000)
 libpango-1.0.so.0 => /usr/lib/libpango-1.0.so.0 (0xb7725000)
 libcairo.so.2 => /usr/lib/libcairo.so.2 (0xb76ab000)
 libgobject-2.0.so.0 => /usr/lib/libgobject-2.0.so.0 (0xb766d000)
 libgmodule-2.0.so.0 => /usr/lib/libgmodule-2.0.so.0 (0xb7668000)
 libglib-2.0.so.0 => /usr/lib/libglib-2.0.so.0 (0xb75b0000)
 libpthread.so.0 => /lib/tls/i686/cmov/libpthread.so.0 (0xb7596000)
 libc.so.6 => /lib/tls/i686/cmov/libc.so.6 (0xb7433000)
 libICE.so.6 => /usr/lib/libICE.so.6 (0xb741b000)
 libX11.so.6 => /usr/lib/libX11.so.6 (0xb732c000)
 libuuid.so.1 => /lib/libuuid.so.1 (0xb7327000)
 libdl.so.2 => /lib/tls/i686/cmov/libdl.so.2 (0xb7322000)
 libXext.so.6 =>...

[Sebastien Bacher (seb128)]

right, the log confirm that you installed a version without using the packaging system and it's taking over the ubuntu build and breaking your installation

" libpoppler-glib.so.4 => /usr/local/lib/libpoppler-glib.so.4 (0xb78b0000)"

clean that and it should be working correctly

[baytuni (oytun-peksel)]

Forgive me, may be because it is my ignorance but I uninstalled libpoppler-glib4 and it automatically removed gimp inkscape and tracker tool. So I installed it again but the problem remained. But it is interesting that my tracker tool had also problems probably it is because od that libpoppler. Have I understood you correct or what did you mean by "clean that".
Thanks

[Dimitrios Symeonidis (azimout)]

you should remove the file /usr/local/lib/libpoppler-glib.so.4

[baytuni (oytun-peksel)]

thanks. it did the trick. sorry for the trouble.

[Sebastien Bacher (seb128)]

you probably installed poppler using make install or similar you might have other similar buggy libraries installed

[baytuni (oytun-peksel)]

aha there is another problem. that file is created again after a while. what can create this file?

[zcat (zcat)]

Same problem (I think) with evince in karmic.

root@mbeki:~# apt-get remove --purge evince
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages will be REMOVED:
  evince* ubuntu-desktop*
0 upgraded, 0 newly installed, 2 to remove and 26 not upgraded.
After this operation, 5894kB disk space will be freed.
Do you want to continue [Y/n]? y
(Reading database ... 120315 files and directories currently installed.)
Removing ubuntu-desktop ...
Removing evince ...
Purging configuration files for evince ...
Processing triggers for desktop-file-utils ...
Processing triggers for hicolor-icon-theme ...
Processing triggers for man-db ...
root@mbeki:~# ls -lR /usr/lib/evince/
ls: cannot access /usr/lib/evince/: No such file or directory
root@mbeki:~# rm /usr/local/lib/libpoppler-glib.so.4
rm: cannot remove `/usr/local/lib/libpoppler-glib.so.4': No such file or directory
root@mbeki:~# rm /usr/local/lib/libpop*
rm: cannot remove `/usr/local/lib/libpop*': No such file or directory
root@mbeki:~# rm /var/cache/apt/archives/evince_2.27.1-0ubuntu1_amd64.deb
root@mbeki:~# apt-get install ubuntu-desktop
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following extra packages will be installed:
  evince
Suggested packages:
  poppler-data
The following NEW packages will be installed:
  evince ubuntu-desktop
0 upgraded, 2 newly installed, 0 to remove and 26 not upgraded.
Need to get 798kB/828kB of archives.
After this operation, 5894kB of additional disk space will be used.
Do you want to continue [Y/n]? y
Get:1 http://nz.archive.ubuntu.com karmic/main evince 2.27.1-0ubuntu1 [798kB]
Fetched 798kB in 16s (48.4kB/s)
Selecting previously deselected package evince.
(Reading database ... 120087 files and directories currently installed.)
Unpacking evince (from .../evince_2.27.1-0ubuntu1_amd64.deb) ...
Selecting previously deselected package ubuntu-desktop.
Unpacking ubuntu-desktop (from .../ubuntu-desktop_1.144_amd64.deb) ...
Processing triggers for man-db ...
Processing triggers for hicolor-icon-theme ...
Processing triggers for desktop-file-utils ...
Setting up evince (2.27.1-0ubuntu1) ...

Setting up ubuntu-desktop (1.144) ...
root@mbeki:~# killall evince
evince: no process found
root@mbeki:~# logout
zcat@mbeki:~/Desktop$ evince ubuntupocketguide-v1-1.pdf

(evince:12609): EvinceDocument-WARNING **: /usr/lib/evince/1/backends/libpdfdocument.so: undefined symbol: poppler_layers_iter_free

(evince:12609): EvinceDocument-WARNING **: Cannot load backend 'pdfdocument' since file '/usr/lib/evince/1/backends/libpdfdocument.so' cannot be read.

(evince:12609): EvinceDocument-WARNING **: /usr/lib/evince/1/backends/libpdfdocument.so: undefined symbol: poppler_layers_iter_free

(evince:12609): EvinceDocument-WARNING **: Cannot load backend 'pdfdocument' since file '/usr/lib/evince/1/backends/libpdfdocument.so' cannot be read.
zcat@mbeki:~/Desktop$

Let me know of there's anything else I can try or any other information I can provide that would help to explain the problem

[Sebastien Bacher (seb128)]

the new comment is a local installation issue and not an ubuntu bug

[zcat (zcat)]

Any suggestions on how I might fix it?

2009/6/15 Sebastien Bacher <email address hidden>

> the new comment is a local installation issue and not an ubuntu bug
>
> --
> unable to open any pdf
> https://bugs.launchpad.net/bugs/363355
> You received this bug notification because you are a direct subscriber
> of the bug.
>

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