Error when adding new account

[Tony Pursell]

Binary package hint: empathy

I cannot create a MSN account using Lucid Alpha 3. This was not a problem in Alpha 2 or Karmic. When you try to create an account with credentials which are know to work, you get a message saying 'The supplied CM parameters were not valid' (see attached screen shot.

ProblemType: Bug
Architecture: i386
Date: Fri Feb 26 22:40:25 2010
DistroRelease: Ubuntu 10.04
ExecutablePath: /usr/bin/empathy
LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100224.1)
Package: empathy 2.29.91-1ubuntu1
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.32-14.20-generic
SourcePackage: empathy
Uname: Linux 2.6.32-14-generic i686
XsessionErrors:
 (polkit-gnome-authentication-agent-1:4207): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nm-applet:4198): Gdk-CRITICAL **: gdk_window_thaw_toplevel_updates_libgtk_only: assertion `private->update_and_descendants_freeze_count > 0' failed

[Haggai Eran (haggai-eran)]

Hi,

I got the same error trying to add a google talk account, and a facebook chat account.

[Tony Pursell (ajpursell)]

So this seems to be a general bug when adding a new account, which, of course I have to do because I put the release on to a USB stick (with persistent storage) with no existing accountss.

So it is a serious regression from the version in Alpha 2.

[Omer Akram (om26er)]

I believe that this issue is caused by the updates to gnome-keyring. I cannot reporoduce this at the moment but I am going to install today's build image and see if I can reproduce.

[Tony Pursell (ajpursell)]

I can confirm that the latest update installed a fix. It installed version 2.29.91-1ubuntu2.

[Brian Curtis (bcurtiswx)]

As per user comments. marking as Fix Released.

[Omer Akram (om26er)]

Just installed today's live cd and I am not able to create any account in empathy I get the same error message but empathy debug log does not show anything new when the message comes so this is turning out to be gnome-keyring issue as it appears every time when creating the same account after failing. And also its reproduceable in the live session.

[Tony Pursell (ajpursell)]

The Live CD as downloaded has this problem as it installs 2.29.91-1ubuntu1. If you run Update manager you get 2.29.91-1ubuntu2, which fixes the bug.

[Omer Akram (om26er)]

The live cd 20100228 have empathy 2.29.91-1ubuntu2 and I can still reproduce this under the live session and after installation. Should I send this upstream if its an upstream issue?

[Sebastien Bacher (seb128)]

What libgnome-keyring0 version do you have on the images you tried?

[Omer Akram (om26er)]

Its
libgnome-keyring0:
  Installed: 2.29.4git20100224-0ubuntu1
  Candidate: 2.29.4git20100224-0ubuntu1
  Version table:
 *** 2.29.4git20100224-0ubuntu1 0
        500 http://ubuntu.qualitynet.net lucid/main Packages
        100 /var/lib/dpkg/status

On Mon, Mar 1, 2010 at 2:39 PM, Sebastien Bacher <email address hidden> wrote:

> What libgnome-keyring0 version do you have on the images you tried?
>
> --
> Error when adding new account
> https://bugs.launchpad.net/bugs/528740
> You received this bug notification because you are subscribed to empathy
> in ubuntu.
>
> Status in “empathy” package in Ubuntu: Confirmed
> Status in “gnome-keyring” package in Ubuntu: New
>
> Bug description:
> Binary package hint: empathy
>
> I cannot create a MSN account using Lucid Alpha 3. This was not a problem
> in Alpha 2 or Karmic. When you try to create an account with credentials
> which are know to work, you get a message saying 'The supplied CM parameters
> were not valid' (see attached screen shot.
>
> ProblemType: Bug
> Architecture: i386
> Date: Fri Feb 26 22:40:25 2010
> DistroRelease: Ubuntu 10.04
> ExecutablePath: /usr/bin/empathy
> LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100224.1)
> Package: empathy 2.29.91-1ubuntu1
> ProcEnviron:
> SHELL=/bin/bash
> LANG=en_US.UTF-8
> ProcVersionSignature: Ubuntu 2.6.32-14.20-generic
> SourcePackage: empathy
> Uname: Linux 2.6.32-14-generic i686
> XsessionErrors:
> (polkit-gnome-authentication-agent-1:4207): GLib-CRITICAL **:
> g_once_init_leave: assertion `initialization_value != 0' failed
> (nm-applet:4198): Gdk-CRITICAL **:
> gdk_window_thaw_toplevel_updates_libgtk_only: assertion
> `private->update_and_descendants_freeze_count > 0' failed
>
>
>

[Sebastien Bacher (seb128)]

not confirming on current versions empathy ask to create the keyring there

[Tony Pursell (ajpursell)]

I assume that the live CD has been updated somewhat since I wrote it to a USB key.

As the USB key has persistent storage, I can update it with update manager, so I suppose that some other update cured the fault because this problem has completely gone away for me.

I will boot into Lucid with the USB key and retest. I will then run update manager and report back if there is any regression.

[Tony Pursell (ajpursell)]

Retested. No problem.

[Tony Pursell (ajpursell)]

Having had to redo my Live system on the USB key, this problem came back. It looks like empathy tries to create a 'default' keyring and sort of fails. Possibly because the 'default' keyring is already there and new one is created called 'default2'. Then another one called 'default3', and so on. I deleted all these extra keyrings and then empathy worked OK. Sorry to be a bit vague, but I didn't keep a detailed record of what happened. If you need that, please ask, but I don't want to go back and re-create the USB key unless I have to. It takes a long time as there are hundreds of updates to install.