1) The release of Ubuntu you are using, via 'lsb_release -rd' or System -> About Ubuntu
lsb_release -rd
Description: Ubuntu 12.04.5 LTS
Release: 12.04
2) The version of the package you are using, via 'apt-cache policy pkgname' or by checking in Software Center
apt-cache policy libc6
libc6:
Installed: 2.15-0ubuntu10.9
Candidate: 2.15-0ubuntu10.10
Version table:
2.15-0ubuntu10.10 0
500 http://archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
500 http://security.ubuntu.com/ubuntu/ precise-security/main amd64 Packages
*** 2.15-0ubuntu10.9 0
100 /var/lib/dpkg/status
2.15-0ubuntu10 0
500 http://archive.ubuntu.com/ubuntu/ precise/main amd64 Packages
Can't install any new package or dist-upgrade or upgrade
4) What happened instead
apt-get install -f
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
linux-headers-3.2.0-26-generic linux-headers-3.2.0-26
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
comerr-dev libc6 libc6:i386 libc6-dev libc6-i386 libcomerr2 libcomerr2:i386
libfreetype6 libfreetype6:i386 libfreetype6-dev
Suggested packages:
glibc-doc glibc-doc:i386 locales:i386
The following NEW packages will be installed:
libc6-dev libc6-i386
The following packages will be upgraded:
comerr-dev libc6 libc6:i386 libcomerr2 libcomerr2:i386 libfreetype6
libfreetype6:i386 libfreetype6-dev
8 upgraded, 2 newly installed, 0 to remove and 84 not upgraded.
Need to get 0 B/17.2 MB of archives.
After this operation, 21.6 MB of additional disk space will be used.
Do you want to continue [Y/n]? y
Preconfiguring packages ...
(Reading database ... 442274 files and directories currently installed.)
Preparing to replace libc6:i386 2.15-0ubuntu10.9 (using .../libc6_2.15-0ubuntu10.10_i386.deb) ...
De-configuring libc6:amd64 ...
dpkg: error processing /var/cache/apt/archives/libc6_2.15-0ubuntu10.10_i386.deb (--unpack):
subprocess new pre-installation script returned error exit status 2
Preparing to replace libc6:amd64 2.15-0ubuntu10.9 (using .../libc6_2.15-0ubuntu10.10_amd64.deb) ...
De-configuring libc6:i386 ...
dpkg: error processing /var/cache/apt/archives/libc6_2.15-0ubuntu10.10_amd64.deb (--unpack):
subprocess new pre-installation script returned error exit status 2
Errors were encountered while processing:
/var/cache/apt/archives/libc6_2.15-0ubuntu10.10_i386.deb
/var/cache/apt/archives/libc6_2.15-0ubuntu10.10_amd64.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
Software index is broken
It is impossible to install or remove any software. Please use the package manager "Synaptic" or run "sudo apt-get install -f" in a terminal to fix this issue at first.
ProblemType: Package
DistroRelease: Ubuntu 12.04
Package: libc6 2.15-0ubuntu10.9
ProcVersionSignature: Ubuntu 3.2.0-75.110-generic 3.2.64
Uname: Linux 3.2.0-75-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.0.1-0ubuntu17.8
Architecture: amd64
Date: Thu Feb 26 22:05:46 2015
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-precise-amd64-20120703-2
DpkgTerminalLog:
Preparing to replace libc6:i386 2.15-0ubuntu10.9 (using .../libc6_2.15-0ubuntu10.10_i386.deb) ...
De-configuring libc6:amd64 ...
dpkg: error processing /var/cache/apt/archives/libc6_2.15-0ubuntu10.10_i386.deb (--unpack):
subprocess new pre-installation script returned error exit status 2
DuplicateSignature: package:libc6:2.15-0ubuntu10.9:subprocess new pre-installation script returned error exit status 2
ErrorMessage: subprocess new pre-installation script returned error exit status 2
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20120703-15:08
MarkForUpload: True
SourcePackage: eglibc
Title: package libc6 2.15-0ubuntu10.9 failed to install/upgrade: subprocess new pre-installation script returned error exit status 2
UpgradeStatus: No upgrade log present (probably fresh install)
1) The release of Ubuntu you are using, via 'lsb_release -rd' or System -> About Ubuntu
lsb_release -rd
Description: Ubuntu 12.04.5 LTS
Release: 12.04
2) The version of the package you are using, via 'apt-cache policy pkgname' or by checking in Software Center 15-0ubuntu10. 10 0 archive. ubuntu. com/ubuntu/ precise- updates/ main amd64 Packages security. ubuntu. com/ubuntu/ precise- security/ main amd64 Packages dpkg/status archive. ubuntu. com/ubuntu/ precise/main amd64 Packages
apt-cache policy libc6
libc6:
Installed: 2.15-0ubuntu10.9
Candidate: 2.15-0ubuntu10.10
Version table:
2.
500 http://
500 http://
*** 2.15-0ubuntu10.9 0
100 /var/lib/
2.15-0ubuntu10 0
500 http://
apt-cache policy libc6:i386 15-0ubuntu10. 10 0 archive. ubuntu. com/ubuntu/ precise- updates/ main i386 Packages security. ubuntu. com/ubuntu/ precise- security/ main i386 Packages dpkg/status archive. ubuntu. com/ubuntu/ precise/main i386 Packages
libc6:i386:
Installed: 2.15-0ubuntu10.9
Candidate: 2.15-0ubuntu10.10
Version table:
2.
500 http://
500 http://
*** 2.15-0ubuntu10.9 0
100 /var/lib/
2.15-0ubuntu10 0
500 http://
3) What you expected to happen
Can't install any new package or dist-upgrade or upgrade
4) What happened instead
apt-get install -f headers- 3.2.0-26- generic linux-headers- 3.2.0-26 2.15-0ubuntu10. 10_i386. deb) ... apt/archives/ libc6_2. 15-0ubuntu10. 10_i386. deb (--unpack): 2.15-0ubuntu10. 10_amd64. deb) ... apt/archives/ libc6_2. 15-0ubuntu10. 10_amd64. deb (--unpack): apt/archives/ libc6_2. 15-0ubuntu10. 10_i386. deb apt/archives/ libc6_2. 15-0ubuntu10. 10_amd64. deb
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
linux-
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
comerr-dev libc6 libc6:i386 libc6-dev libc6-i386 libcomerr2 libcomerr2:i386
libfreetype6 libfreetype6:i386 libfreetype6-dev
Suggested packages:
glibc-doc glibc-doc:i386 locales:i386
The following NEW packages will be installed:
libc6-dev libc6-i386
The following packages will be upgraded:
comerr-dev libc6 libc6:i386 libcomerr2 libcomerr2:i386 libfreetype6
libfreetype6:i386 libfreetype6-dev
8 upgraded, 2 newly installed, 0 to remove and 84 not upgraded.
Need to get 0 B/17.2 MB of archives.
After this operation, 21.6 MB of additional disk space will be used.
Do you want to continue [Y/n]? y
Preconfiguring packages ...
(Reading database ... 442274 files and directories currently installed.)
Preparing to replace libc6:i386 2.15-0ubuntu10.9 (using .../libc6_
De-configuring libc6:amd64 ...
dpkg: error processing /var/cache/
subprocess new pre-installation script returned error exit status 2
Preparing to replace libc6:amd64 2.15-0ubuntu10.9 (using .../libc6_
De-configuring libc6:i386 ...
dpkg: error processing /var/cache/
subprocess new pre-installation script returned error exit status 2
Errors were encountered while processing:
/var/cache/
/var/cache/
E: Sub-process /usr/bin/dpkg returned an error code (1)
Software index is broken
It is impossible to install or remove any software. Please use the package manager "Synaptic" or run "sudo apt-get install -f" in a terminal to fix this issue at first.
ProblemType: Package ature: Ubuntu 3.2.0-75. 110-generic 3.2.64 dules: wl nnelDescriptor: wiki.ubuntu. com/Distributio nChannelDescrip tor oem-somerville- precise- amd64-20120703- 2 2.15-0ubuntu10. 10_i386. deb) ... apt/archives/ libc6_2. 15-0ubuntu10. 10_i386. deb (--unpack): libc6:2. 15-0ubuntu10. 9:subprocess new pre-installation script returned error exit status 2
DistroRelease: Ubuntu 12.04
Package: libc6 2.15-0ubuntu10.9
ProcVersionSign
Uname: Linux 3.2.0-75-generic x86_64
NonfreeKernelMo
ApportVersion: 2.0.1-0ubuntu17.8
Architecture: amd64
Date: Thu Feb 26 22:05:46 2015
DistributionCha
# This is a distribution channel descriptor
# For more information see http://
canonical-
DpkgTerminalLog:
Preparing to replace libc6:i386 2.15-0ubuntu10.9 (using .../libc6_
De-configuring libc6:amd64 ...
dpkg: error processing /var/cache/
subprocess new pre-installation script returned error exit status 2
DuplicateSignature: package:
ErrorMessage: subprocess new pre-installation script returned error exit status 2
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20120703-15:08
MarkForUpload: True
SourcePackage: eglibc
Title: package libc6 2.15-0ubuntu10.9 failed to install/upgrade: subprocess new pre-installation script returned error exit status 2
UpgradeStatus: No upgrade log present (probably fresh install)