Comment 1 for bug 118985

Thank you for reporting this bug. However, your description doesn't contain sufficient information for me to fix your problem. At the very least, we'd need what version of Ubuntu you are running, and preferably the version of Democracy player and Listen as well.

If you need help filing a bug we will find useful, please read https://help.ubuntu.com/community/ReportingBugs (particularly http://www.chiark.greenend.org.uk/~sgtatham/bugs.html )