Comment 12 for bug 381063

Well, let me ask you this. Is there someplace where my customers can take out an official Canonical support contract that would be sufficient to persuade Canonical support employees to get off their butts and actually do some troubleshooting instead of looking for any way they can to put it all back on the user? By that, I don't mean that my customers pay money to get told the same thing. But something that would actually make a difference? If so, I have no problems pitching it to them. And if I recommended it, they would probably do it.

For some, running Linux is part of their business and not just a hobby, in case you were not aware of that.