Comment 0 for bug 883585

Description: Ubuntu 11.10
Release: 11.10

This is a very serious bug most likely in cups itself. Any printer connected either over a network or directly onto the machine can be found, but will not print. The print job stays in the queue forever. There are many reports of this, but most people thing it's just their own printer. Below are posts I made to other sites on this issue.

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I'm getting the same issues and it seems to be printer independent. My printer is an HP Stylus 415. It worked fine on Natty, but on 11.04 I can set it up on the network but nothing will print to it.

This is in the cups log: /var/log/cups/error_log

D [18/Oct/2011:22:59:28 -0400] [Job 30] Getting supported attributes...
D [18/Oct/2011:22:59:28 -0400] [Job 30] Get-Printer-Attributes: server-error-internal-error (Unknown)
D [18/Oct/2011:22:59:28 -0400] [Job 30] Get-Printer-Attributes returned server-error-internal-error.
E [18/Oct/2011:22:59:28 -0400] [Job 30] Unable to get printer status.

This is also in the system log: /var/log/syslog

Oct 19 19:50:40 odyssey kernel: [38119.579286] type=1400 audit(1319068240.145:24): apparmor="STATUS" operation="profile_replace" name="/usr/lib/cups/backend/cups-pdf" pid=4528 comm="apparmor_parser"
Oct 19 19:50:40 odyssey kernel: [38119.580556] type=1400 audit(1319068240.149:25): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/cupsd" pid=4528 comm="apparmor_parser"
Oct 19 19:50:40 odyssey udev-configure-printer: add /module/lp
Oct 19 19:50:40 odyssey udev-configure-printer: Failed to get parent

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I have now tried an old HP DeskJet-880C directly to the USB port. I can configure it fine, but it won't print. This is the same results I get from my network printer an Epson NX415, as I mention above.

So it seems not to be printer drivers or a connection issue. I'm betting there is a problem with the cups server itself. I compared the /etc/cups/cupsd.conf with the one on an older machine which has Kubuntu 10.04 on it and except for a few minor things they were exactly the same. I even swapped the old version to the new release with no changes.

I burned 11.10 onto a thumb drive and booted it from my eeePC 900 and guess what? Yup, the printer doesn't work from there either. There is definitely something wrong with cups itself.

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I am very surprised that this even made it out to a release of Kubuntu which is what I use. It may be happening to other variations of Ubuntu also, but this I have not tried.