Ubuntu
cups package

  1. Bug #309515
  2. Comment #1

Comment 1 for bug 309515

Revision history for this message
Florian Diesch (diesch) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Please enable debug logging as follows:
Select "System" -> "Administration" -> "Printing" in the main menu of your desktop. The printer setup tool system-config-printer will open. Select "Server Settings" in the list on the left. Then check the checkbox "Save debugging information for troubleshooting" and click "Apply".

Then print multiple copies of the same document and add /var/log/cups/error_log as an attachment to the bug report. This is a file where CUPS writes information about what it is doing. Almost all printing problems can be diagnosed from the error log, so it is the first place to look to start solving problems.

Please attach the output of the PrintingBugInfoScript as described in https://wiki.ubuntu.com/PrintingBugInfoScript (the Hardy version works for Intrepid, too)