HP Envy 5530 printer/scanner does not work
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
cups (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
ubuntu 20.04 LTS
see troubleshoot.txt please
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSign
Uname: Linux 5.4.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckR
CurrentDesktop: ubuntu:GNOME
Date: Wed Apr 29 08:15:00 2020
InstallationDate: Installed on 2020-04-28 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat:
device for ENVY_5530_
device for HP-ENVY-
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 046d:c52e Logitech, Inc. MK260 Wireless Combo Receiver
Bus 001 Device 003: ID 03f0:c311 HP, Inc ENVY 5530 series
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/
grep: /etc/cups/
ProcEnviron:
LANGUAGE=nl_BE:nl
PATH=(custom, no user)
XDG_RUNTIME_
LANG=nl_BE.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/12/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3601
dmi.board.
dmi.board.name: H110M-A/M.2
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.
dmi.sys.vendor: System manufacturer
Status changed to 'Confirmed' because the bug affects multiple users.