Ubuntu
cups package

  1. Bug #1638634
  2. Comment #24

Comment 24 for bug 1638634

Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

OK, thanks for the update, Scott. I think there is enough information in this report now that it can be send to the programmers. For their ease, I will add a summary here. Please feel free to add any corrections.

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SUMMARY:
Ubuntu version 16.04
16.04 (cups 2.1.3-4ubuntu0.5). system-config-printer-common 1.5.7+20160212-0ubuntu2. Hplip 3.16.3+repack0-1.
Problem is reproducable by the bug reporter. All print jobs from many different applications
Bug triager is unable to reproduce the bug.

Steps to reproduce:
1. Print an any document from an any application's print dialog (e.g. evince, Okular, GIMP, ReText,...).
2. Printing does not happen.
3. Open "system-config-printer”
4. Open the printer's print queue
5. All documents in the queue are processed, i.e. printed immediately.

Expected behaviour: the document prints immediately.

Actual behaviour: the document is held in the queue until the print queue is opened through "system-config-printer.”

Additional notes:
Printer is a RICOH MP C3003 situated on a large network.
CUPS interface on local computer indicates that job is stopped but “release job” button is ignored.
Opening the queue in “system-config-printer” on local computer immediately starts the job.
Reporter has uploaded tail of access.log which mentions authentication successful, only after the reporter opened the queue in “system-config-printer”
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Triager searched for dups - none found.