HP LJ 1010 doesn't print some images with default settings

[Ivan Zakharyaschev]

When printing the attached image on an HP LJ 1010 attached to Ubuntu 12.04 system, only a stripe of few cm at the top is printed.

At the same time, "simpler" things (like a random Wikipedia page) are printed fine.

I simply plugged the USB cable from the printer into my Toshiba AC100 (ARM) with Ubuntu 12.04. It was configured automatically.

Here's the head of /etc/cups/ppd/hp-LaserJet-1010.ppd in my system (Obviously, it's an "hpcups" driver. Perhaps, this problem is related to the one described in https://bugzilla.altlinux.org/show_bug.cgi?id=28488 ; there, after replacing the "hpcups" 3.12.10a driver with the "hpijs" driver, this image could be ultimately printed; but with the "hpcups" driver, there was a PCL InsufficientMemory error):

*PPD-Adobe: "4.3"
*%%%% PPD file for HP LaserJet 1010 with CUPS.
*%%%% Created by the CUPS PPD Compiler CUPS v1.5.3.
*% (c) 2008 Copyright Hewlett-Packard Development Company, LP
*FormatVersion: "4.3"
*FileVersion: "hpcups 3.12.2"
*LanguageVersion: English
*LanguageEncoding: ISOLatin1
*PCFileName: "hp-laserjet_1010.ppd"
*Product: "(HP LaserJet 1010 Printer)"
*Manufacturer: "HP"
*ModelName: "HP LaserJet 1010"
*ShortNickName: "HP LaserJet 1010"
*NickName: "HP LaserJet 1010, hpcups 3.12.2"
*PSVersion: "(3010.000) 0"
*LanguageLevel: "3"
*ColorDevice: True
*DefaultColorSpace: RGB
*FileSystem: False
*Throughput: "1"
*LandscapeOrientation: Plus90
*TTRasterizer: Type42
*% Driver-defined attributes...
*RequiresPageRegion All: True
*cupsEvenDuplex: True
*hpPrinterLanguage: "ljfastraster"
*cupsModelName: "hp LaserJet 1010"
*1284DeviceID: "MFG:HP;MDL:hp laserjet 1010;DES:hp laserjet 1010;"
*cupsVersion: 1.5
*cupsModelNumber: 0
*cupsManualCopies: True
*cupsFilter: "application/vnd.cups-raster 0 hpcups"
*cupsLanguages: "en"
---
ApportVersion: 2.0.1-0ubuntu13
Architecture: armhf
CupsErrorLog:
 W [01/Feb/2013:20:23:12 +0400] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-LaserJet-1010-Gray..' already exists
 W [01/Feb/2013:20:23:12 +0400] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'hp-LaserJet-1010-RGB..' already exists
 W [01/Feb/2013:20:23:12 +0400] failed to CreateDevice: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-hp-LaserJet-1010' already exists
DistroRelease: Ubuntu 12.04
Lpstat: device for hp-LaserJet-1010: hp:/usb/hp_LaserJet_1010?serial=00CNFD934385
Package: cups 1.5.3-0ubuntu4
PackageArchitecture: armhf
PpdFiles: hp-LaserJet-1010: HP LaserJet 1010, hpcups 3.12.2
ProcKernelCmdLine: mem=448M@0M tegrapart=recovery:300:a00:800,boot:d00:1000:800,mbr:1d00:200:800 root=UUID=d42b885d-2e92-4236-b17e-d1efc2edb7ca quiet splash
Tags: precise
Uname: Linux 3.0.27-1-ac100 armv7l
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Ivan Zakharyaschev (imz)]

apport information

[Till Kamppeter (till-kamppeter)]

This is a problem of the HPLIP printer driver. Forwarding upstream ...

Can someone of the HPLIP developers at HP have a look into this problem? Thanks.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Holstener Liesel (holstenerliesel)]

Still having this exact same issue. Anybody got an update or a workaround?

[Mikhail (korzhikm)]

Guys, I have the same problem. I have HP Laser Jet 1010 printer. It works correctly with text documents, such as doc, docx and e.t.c. But it prints just several lines from the top of the paper shit if I try to print any image files such as pdf, tiff, gif. Linux printing service created txt file "troubleshoot.txt". I attached it to this topic. Do you have any solution? :(

Here is inxi -S information.
Kernel: 4.13.0-38-generic x86_64 (64 bit) Desktop: Cinnamon 3.6.6 Distro: Linux Mint 18.3 Sylvia

HPLIP Software version is 3.18.3
Device manager 15.0(Qt4)

[ipfyx (ipfyx)]

I found a solution.

Neither hplip, gimp-gutenprint or hpcups driver are working for me.
http://www.openprinting.org/printer/HP/HP-LaserJet_1010

So I tried hpijs 3.16.11.
Here is what I installed. Now that its working I don't want to uninstall what seems unecessary such as hpcups.

sudo apt-get install hpijs-ppds printer-driver-hpijs cups
sudo apt-get install --reinstall printer-driver-hpcups
Dans http://localhost:631/admin
Add Printer
HP LaserJet 1010
Check "Share This Printer"
Driver HP LaserJet 1010 hpijs 3.16.11 (en)

Media Size : A4
Printout Mode: Normal
Media Source: Printer Default
Double-Sided Printing: Off

I can print text file as well as pdf file smoothly. It's a little bit to dark on windows though.
Linux XXX 4.9.0-8-amd64 #1 SMP Debian 4.9.110-3+deb9u5 (2018-09-30) x86_64 GNU/Linux

$ dpkg -l|grep cups
cups 2.2.1-8+deb9u2
cups-bsd 2.2.1-8+deb9u2
cups-client 2.2.1-8+deb9u2
cups-common 2.2.1-8+deb9u2
cups-core-drivers 2.2.1-8+deb9u2
cups-daemon 2.2.1-8+deb9u2
cups-filters 1.11.6-3
cups-filters-core-drivers 1.11.6-3
cups-pk-helper 0.2.6-1+b1
cups-ppdc 2.2.1-8+deb9u2
cups-server-common 2.2.1-8+deb9u2
...

$ dpkg -l|grep hp
hpijs-ppds 3.16.11+repack0-3
printer-driver-hpcups 3.16.11+repack0-3
printer-driver-hpijs 3.16.11+repack0-3
...

I also did this :
https://wiki.archlinux.org/index.php/CUPS/Troubleshooting#CUPS:_prints_only_an_empty_and_an_error-message_page_on_HP_LaserJet
# lpadmin -p printer -o pdftops-renderer-default=pdftops

I also hold the package to prevent any update.

Do you job HP, fix hplib.

[Andrei Shevchuk (shevchuk)]

Can confirm, hpijs driver works