Infinite Loop - "Sytem Testing"

Bug #588539 reported by Ali Shtarbanov on 2010-06-01
This bug affects 22 people
Affects Status Importance Assigned to Milestone
Daniel Manrique
checkbox (Ubuntu)
Daniel Manrique

Bug Description

To reproduce on Ubuntu 10.04

1. Go to System > Administration > System Testing.
2. When the System Testing app. window opens click next.
3. You are now asked for your root password. Do not type it. Click "Cancel" there.

You now have the "System Testing" window still open and a smaller window that says "Gathering information from your system..." This would just stay there until you force-quit it.

I tried this on two machines and it was always reproducible.

Related branches

Cyn (cdisenfeld) on 2010-06-02
affects: ubuntu → checkbox (Ubuntu)
Gabor Kelemen (kelemeng) on 2010-09-21
Changed in checkbox (Ubuntu):
status: New → Confirmed
Ali Shtarbanov (ametedinov) wrote :

Update: The problem still exists in version 11.04

Daniel Manrique (roadmr) on 2011-05-31
Changed in checkbox (Ubuntu):
assignee: nobody → Daniel Manrique (roadmr)
status: Confirmed → In Progress
Changed in checkbox:
status: New → Confirmed
importance: Undecided → High
importance: High → Medium
assignee: nobody → Daniel Manrique (roadmr)
Changed in checkbox (Ubuntu):
status: In Progress → Confirmed
status: Confirmed → In Progress
Ara Pulido (ara) wrote :

This is fixed now in checkbox - trunk. It will be soon in Onerici

Changed in checkbox:
status: Confirmed → Fix Released
Ara Pulido (ara) wrote :

This has been now fixed upstream. It will be soon released in Oneric

Changed in checkbox (Ubuntu):
status: In Progress → Fix Committed
Changed in checkbox (Ubuntu):
importance: Undecided → Medium
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package checkbox - 0.12.1

checkbox (0.12.1) oneiric; urgency=low

  New upstream release (LP: #796629):

  [Brendan Donegan]
  * Fix timeout in sleep_test script (LP: #665299)
  * Fix traces in hyper_text_view module (LP: #796508)
  * Added camera test (LP: #764222)

  [Daniel Manrique]
  * Fix GUI definition file so main window uses "natural request", growing
    when child widgets require so (LP: #776734)
  * Fix open/read blocking behavior and backend/frontend communications to
    avoid hangs and lingering backends. (LP: #588539)
  * Render header text dynamically over the image background, and updated pot
    file with the new string. (LP: #621880)

  [Robert Roth]
  * Improve command line key prompts (LP: #786924)
 -- Marc Tardif <email address hidden> Tue, 14 Jun 2011 08:30:52 -0400

Changed in checkbox (Ubuntu):
status: Fix Committed → Fix Released
Bobby Cahill (bbbthunda) wrote :

A note for those who can't figure out how to kill the process: It's a python script, not the checkbox process, you want to kill.

-In System Monitor, processes tab, there should be a process running under the name "python". The icon should look like the "System Testing" icon.
-Right click and click "End Process" (then click End Process to confirm)
This will kill the hung status dialog and the checkbox process will subsequently end.

Or if you prefer the command line or can't find System Monitor, etc. you could run:
ps -aef |grep checkbox |grep python

to get the process ID (2nd column) and then:
sudo kill -3 <pid>

If that somehow doesn't work:
sudo kill -9 <pid>

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