Activity log for bug #465447

Date Who What changed Old value New value Message
2009-10-30 19:58:35 pupik bug added bug
2009-10-30 19:58:35 pupik attachment added BootDmesg.txt http://launchpadlibrarian.net/34717327/BootDmesg.txt
2009-10-30 19:58:35 pupik attachment added CurrentDmesg.txt http://launchpadlibrarian.net/34717328/CurrentDmesg.txt
2009-10-30 19:58:35 pupik attachment added Dependencies.txt http://launchpadlibrarian.net/34717329/Dependencies.txt
2009-10-30 19:58:35 pupik attachment added Lspci.txt http://launchpadlibrarian.net/34717330/Lspci.txt
2009-10-30 19:58:35 pupik attachment added Lsusb.txt http://launchpadlibrarian.net/34717331/Lsusb.txt
2009-10-30 19:58:35 pupik attachment added PciDisplay.txt http://launchpadlibrarian.net/34717332/PciDisplay.txt
2009-10-30 19:58:35 pupik attachment added ProcCpuinfo.txt http://launchpadlibrarian.net/34717333/ProcCpuinfo.txt
2009-10-30 19:58:35 pupik attachment added ProcInterrupts.txt http://launchpadlibrarian.net/34717334/ProcInterrupts.txt
2009-10-30 19:58:35 pupik attachment added ProcModules.txt http://launchpadlibrarian.net/34717335/ProcModules.txt
2009-10-30 19:58:35 pupik attachment added UdevDb.txt http://launchpadlibrarian.net/34717336/UdevDb.txt
2009-10-30 19:58:35 pupik attachment added UdevLog.txt http://launchpadlibrarian.net/34717337/UdevLog.txt
2009-10-30 19:58:35 pupik attachment added XorgLog.gz http://launchpadlibrarian.net/34717338/XorgLog.gz
2009-10-30 19:58:35 pupik attachment added XorgLogOld.gz http://launchpadlibrarian.net/34717339/XorgLogOld.gz
2009-10-30 19:58:35 pupik attachment added Xrandr.txt http://launchpadlibrarian.net/34717340/Xrandr.txt
2009-10-30 19:58:35 pupik attachment added XsessionErrors.txt http://launchpadlibrarian.net/34717341/XsessionErrors.txt
2009-10-30 19:58:35 pupik attachment added glxinfo.txt http://launchpadlibrarian.net/34717342/glxinfo.txt
2009-10-30 19:58:35 pupik attachment added setxkbmap.txt http://launchpadlibrarian.net/34717343/setxkbmap.txt
2009-10-30 19:58:35 pupik attachment added xdpyinfo.txt http://launchpadlibrarian.net/34717344/xdpyinfo.txt
2009-10-30 19:58:35 pupik attachment added xkbcomp.txt http://launchpadlibrarian.net/34717346/xkbcomp.txt
2009-10-30 23:50:04 Bryce Harrington affects xorg (Ubuntu) checkbox (Ubuntu)
2009-11-02 22:38:34 Bryce Harrington summary NB DELL Inspiron mini 10 - resolution too low Disable checkbox from filing bugs against X in released versions of the distro
2009-11-02 23:05:49 Bryce Harrington description Binary package hint: xorg Model number: PP19S # lsb_release -rd Description: Ubuntu 9.10 Release: 9.10 # lspci: 00:02.0 VGA compatible controller: Intel Corporation System Controller Hub (SCH Poulsbo) Graphics Controller (rev 07) # lswh: *-display UNCLAIMED description: VGA compatible controller product: System Controller Hub (SCH Poulsbo) Graphics Controller vendor: Intel Corporation physical id: 2 bus info: pci@0000:00:02.0 version: 07 width: 32 bits clock: 33MHz capabilities: pm msi bus_master cap_list configuration: latency=0 resources: memory:d8100000-d817ffff ioport:1800(size=8) memory:d0000000-d7ffffff memory:d8380000-d839ffff ProblemType: Bug Architecture: i386 CheckboxCommand: resolution_test CheckboxDescription: This display is using the following resolution: $output Je toto pro váš displej přijatelné? CheckboxSubmission: 6d0b18dc6702c4f9251b21e9b1af8d6e CheckboxSystem: d00f84de8a555815fa1c4660280da308 CheckboxTest: resolution Date: Fri Oct 30 20:50:52 2009 DistroRelease: Ubuntu 9.10 InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5) MachineType: Dell Inc. Inspiron 1010 NonfreeKernelModules: wl Package: xorg 1:7.4+3ubuntu7 ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=a199c9e1-43fe-4985-9f49-c7582f91ddb9 ro quiet splash ProcEnviron: SHELL=/bin/bash LANG=cs_CZ.UTF-8 ProcVersionSignature: Ubuntu 2.6.31-14.48-generic RelatedPackageVersions: xserver-xorg 1:7.4+3ubuntu7 libgl1-mesa-glx 7.6.0-1ubuntu4 libdrm2 2.4.14-1ubuntu1 xserver-xorg-video-intel 2:2.9.0-1ubuntu2 xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1 SourcePackage: xorg Tags: checkbox-bug Uname: Linux 2.6.31-14-generic i686 XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf' dmi.bios.date: 07/23/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A07 dmi.board.name: 0R990K dmi.board.vendor: Dell Inc. dmi.board.version: A07 dmi.chassis.asset.tag: ********** dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: A07 dmi.modalias: dmi:bvnDellInc.:bvrA07:bd07/23/2009:svnDellInc.:pnInspiron1010:pvrA07:rvnDellInc.:rn0R990K:rvrA07:cvnDellInc.:ct8:cvrA07: dmi.product.name: Inspiron 1010 dmi.product.version: A07 dmi.sys.vendor: Dell Inc. fglrx: Not loaded system: distro: Ubuntu architecture: i686kernel: 2.6.31-14-generic [Impact] An excessive number of duplicate and/or invalid bug reports are being filed against xorg via checkbox's 'system test' functionality. Most issues being reported are unlikely to warrant SRU updates; in any case there is insufficient information provided to troubleshoot them. This feature should be disabled for the Karmic release. [Patch] Attached to this bug report. It simply removes the X source package names from the scripts. [Reproduction] Go to the 'xorg' or 'x11-xserver-utils' source packages and do an advanced search for bugs with 'checkbox-bug'. This will display a large number of bug reports about the same problem (limited resolution availability). Click on any of the bugs will show they typically have only 1-2 line descriptions. Xorg.0.log is attached, but no xrandr, ddcprobe data, or other information documented as necessary for troubleshooting this class of bug. [Regression Potential] The video tests in apport are new in the karmic release (in fact they were enabled only briefly before the release), so disabling the functionality is not a regression. [Discussion] The procedure for analyzing common X bugs such as reduced resolution availability are documented in detail at https://wiki.ubuntu.com/X/Troubleshooting/. If we wish to expose test suites to end users that they can use for sending bug reports for these kinds of issues, at a minimum the test suite ought to at least include the information recommended by the appropriate troubleshooting guide. A well crafted test could also test out some of the analytical approaches or work arounds suggested by those guides. Many of these resolution issues are monitor-specific or caused by limitations inherent to the hardware or drivers, whose fixes may not be widespread enough or severe enough or safe enough to warrant an SRU. Thus, while having the test allow filing bug reports for the distro under development may make sense, it will be less so for the actual release. [Original Report] Binary package hint: xorg Model number: PP19S # lsb_release -rd Description: Ubuntu 9.10 Release: 9.10 # lspci: 00:02.0 VGA compatible controller: Intel Corporation System Controller Hub (SCH Poulsbo) Graphics Controller (rev 07) # lswh:         *-display UNCLAIMED              description: VGA compatible controller              product: System Controller Hub (SCH Poulsbo) Graphics Controller              vendor: Intel Corporation              physical id: 2              bus info: pci@0000:00:02.0              version: 07              width: 32 bits              clock: 33MHz              capabilities: pm msi bus_master cap_list              configuration: latency=0              resources: memory:d8100000-d817ffff ioport:1800(size=8) memory:d0000000-d7ffffff memory:d8380000-d839ffff ProblemType: Bug Architecture: i386 CheckboxCommand: resolution_test CheckboxDescription:  This display is using the following resolution:  $output  Je toto pro váš displej přijatelné? CheckboxSubmission: 6d0b18dc6702c4f9251b21e9b1af8d6e CheckboxSystem: d00f84de8a555815fa1c4660280da308 CheckboxTest: resolution Date: Fri Oct 30 20:50:52 2009 DistroRelease: Ubuntu 9.10 InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5) MachineType: Dell Inc. Inspiron 1010 NonfreeKernelModules: wl Package: xorg 1:7.4+3ubuntu7 ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=a199c9e1-43fe-4985-9f49-c7582f91ddb9 ro quiet splash ProcEnviron:  SHELL=/bin/bash  LANG=cs_CZ.UTF-8 ProcVersionSignature: Ubuntu 2.6.31-14.48-generic RelatedPackageVersions:  xserver-xorg 1:7.4+3ubuntu7  libgl1-mesa-glx 7.6.0-1ubuntu4  libdrm2 2.4.14-1ubuntu1  xserver-xorg-video-intel 2:2.9.0-1ubuntu2  xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1 SourcePackage: xorg Tags: checkbox-bug Uname: Linux 2.6.31-14-generic i686 XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf' dmi.bios.date: 07/23/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A07 dmi.board.name: 0R990K dmi.board.vendor: Dell Inc. dmi.board.version: A07 dmi.chassis.asset.tag: ********** dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: A07 dmi.modalias: dmi:bvnDellInc.:bvrA07:bd07/23/2009:svnDellInc.:pnInspiron1010:pvrA07:rvnDellInc.:rn0R990K:rvrA07:cvnDellInc.:ct8:cvrA07: dmi.product.name: Inspiron 1010 dmi.product.version: A07 dmi.sys.vendor: Dell Inc. fglrx: Not loaded system:  distro: Ubuntu  architecture: i686kernel: 2.6.31-14-generic
2009-11-02 23:16:07 Bryce Harrington description [Impact] An excessive number of duplicate and/or invalid bug reports are being filed against xorg via checkbox's 'system test' functionality. Most issues being reported are unlikely to warrant SRU updates; in any case there is insufficient information provided to troubleshoot them. This feature should be disabled for the Karmic release. [Patch] Attached to this bug report. It simply removes the X source package names from the scripts. [Reproduction] Go to the 'xorg' or 'x11-xserver-utils' source packages and do an advanced search for bugs with 'checkbox-bug'. This will display a large number of bug reports about the same problem (limited resolution availability). Click on any of the bugs will show they typically have only 1-2 line descriptions. Xorg.0.log is attached, but no xrandr, ddcprobe data, or other information documented as necessary for troubleshooting this class of bug. [Regression Potential] The video tests in apport are new in the karmic release (in fact they were enabled only briefly before the release), so disabling the functionality is not a regression. [Discussion] The procedure for analyzing common X bugs such as reduced resolution availability are documented in detail at https://wiki.ubuntu.com/X/Troubleshooting/. If we wish to expose test suites to end users that they can use for sending bug reports for these kinds of issues, at a minimum the test suite ought to at least include the information recommended by the appropriate troubleshooting guide. A well crafted test could also test out some of the analytical approaches or work arounds suggested by those guides. Many of these resolution issues are monitor-specific or caused by limitations inherent to the hardware or drivers, whose fixes may not be widespread enough or severe enough or safe enough to warrant an SRU. Thus, while having the test allow filing bug reports for the distro under development may make sense, it will be less so for the actual release. [Original Report] Binary package hint: xorg Model number: PP19S # lsb_release -rd Description: Ubuntu 9.10 Release: 9.10 # lspci: 00:02.0 VGA compatible controller: Intel Corporation System Controller Hub (SCH Poulsbo) Graphics Controller (rev 07) # lswh:         *-display UNCLAIMED              description: VGA compatible controller              product: System Controller Hub (SCH Poulsbo) Graphics Controller              vendor: Intel Corporation              physical id: 2              bus info: pci@0000:00:02.0              version: 07              width: 32 bits              clock: 33MHz              capabilities: pm msi bus_master cap_list              configuration: latency=0              resources: memory:d8100000-d817ffff ioport:1800(size=8) memory:d0000000-d7ffffff memory:d8380000-d839ffff ProblemType: Bug Architecture: i386 CheckboxCommand: resolution_test CheckboxDescription:  This display is using the following resolution:  $output  Je toto pro váš displej přijatelné? CheckboxSubmission: 6d0b18dc6702c4f9251b21e9b1af8d6e CheckboxSystem: d00f84de8a555815fa1c4660280da308 CheckboxTest: resolution Date: Fri Oct 30 20:50:52 2009 DistroRelease: Ubuntu 9.10 InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5) MachineType: Dell Inc. Inspiron 1010 NonfreeKernelModules: wl Package: xorg 1:7.4+3ubuntu7 ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=a199c9e1-43fe-4985-9f49-c7582f91ddb9 ro quiet splash ProcEnviron:  SHELL=/bin/bash  LANG=cs_CZ.UTF-8 ProcVersionSignature: Ubuntu 2.6.31-14.48-generic RelatedPackageVersions:  xserver-xorg 1:7.4+3ubuntu7  libgl1-mesa-glx 7.6.0-1ubuntu4  libdrm2 2.4.14-1ubuntu1  xserver-xorg-video-intel 2:2.9.0-1ubuntu2  xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1 SourcePackage: xorg Tags: checkbox-bug Uname: Linux 2.6.31-14-generic i686 XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf' dmi.bios.date: 07/23/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A07 dmi.board.name: 0R990K dmi.board.vendor: Dell Inc. dmi.board.version: A07 dmi.chassis.asset.tag: ********** dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: A07 dmi.modalias: dmi:bvnDellInc.:bvrA07:bd07/23/2009:svnDellInc.:pnInspiron1010:pvrA07:rvnDellInc.:rn0R990K:rvrA07:cvnDellInc.:ct8:cvrA07: dmi.product.name: Inspiron 1010 dmi.product.version: A07 dmi.sys.vendor: Dell Inc. fglrx: Not loaded system:  distro: Ubuntu  architecture: i686kernel: 2.6.31-14-generic [Impact] An excessive number of duplicate and/or invalid bug reports are being filed against xorg via checkbox's 'system test' functionality. Most issues being reported are unlikely to warrant SRU updates; in any case there is insufficient information provided to troubleshoot them. This feature should be disabled for the Karmic release. [Patch] Attached to this bug report. It simply removes the X source package names from the scripts. [Reproduction] Go to the 'xorg' or 'x11-xserver-utils' source packages and do an advanced search for bugs with 'checkbox-bug'. This will display a large number of bug reports about the same problem (limited resolution availability). Click on any of the bugs will show they typically have only 1-2 line descriptions. Xorg.0.log is attached, but no xrandr, ddcprobe data, or other information documented as necessary for troubleshooting this class of bug. [Regression Potential] The video tests in apport are new in the karmic release (in fact they were enabled only briefly before the release), so disabling the functionality is not a regression. [Discussion] The procedure for analyzing common X bugs such as reduced resolution availability are documented in detail at https://wiki.ubuntu.com/X/Troubleshooting/. As a case in point, resolution bugs MUST HAVE 'xrandr --verbose'. If the reporter filed the bug using 'ubuntu-bug xorg' this would automatically be collected and we could diagnose the problem. However, checkbox only uses 'xrandr -q' which is insufficient, so all the bug reports being filed cannot be diagnosed, and instead will simply use up triager energies which would not need to be spent if the user had gone through normal bug reporting procedures. If we wish to expose test suites to end users that they can use for sending bug reports for these kinds of issues, at a minimum the test suite ought to at least include the information recommended by the appropriate troubleshooting guide. A well crafted test could also test out some of the analytical approaches or work arounds suggested by those guides. Many of these resolution issues are monitor-specific or caused by limitations inherent to the hardware or drivers, whose fixes may not be widespread enough or severe enough or safe enough to warrant an SRU. Thus, while having the test allow filing bug reports for the distro under development may make sense, it will be less so for the actual release. [Original Report] Binary package hint: xorg Model number: PP19S # lsb_release -rd Description: Ubuntu 9.10 Release: 9.10 # lspci: 00:02.0 VGA compatible controller: Intel Corporation System Controller Hub (SCH Poulsbo) Graphics Controller (rev 07) # lswh:         *-display UNCLAIMED              description: VGA compatible controller              product: System Controller Hub (SCH Poulsbo) Graphics Controller              vendor: Intel Corporation              physical id: 2              bus info: pci@0000:00:02.0              version: 07              width: 32 bits              clock: 33MHz              capabilities: pm msi bus_master cap_list              configuration: latency=0              resources: memory:d8100000-d817ffff ioport:1800(size=8) memory:d0000000-d7ffffff memory:d8380000-d839ffff ProblemType: Bug Architecture: i386 CheckboxCommand: resolution_test CheckboxDescription:  This display is using the following resolution:  $output  Je toto pro váš displej přijatelné? CheckboxSubmission: 6d0b18dc6702c4f9251b21e9b1af8d6e CheckboxSystem: d00f84de8a555815fa1c4660280da308 CheckboxTest: resolution Date: Fri Oct 30 20:50:52 2009 DistroRelease: Ubuntu 9.10 InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5) MachineType: Dell Inc. Inspiron 1010 NonfreeKernelModules: wl Package: xorg 1:7.4+3ubuntu7 ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=a199c9e1-43fe-4985-9f49-c7582f91ddb9 ro quiet splash ProcEnviron:  SHELL=/bin/bash  LANG=cs_CZ.UTF-8 ProcVersionSignature: Ubuntu 2.6.31-14.48-generic RelatedPackageVersions:  xserver-xorg 1:7.4+3ubuntu7  libgl1-mesa-glx 7.6.0-1ubuntu4  libdrm2 2.4.14-1ubuntu1  xserver-xorg-video-intel 2:2.9.0-1ubuntu2  xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1 SourcePackage: xorg Tags: checkbox-bug Uname: Linux 2.6.31-14-generic i686 XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf' dmi.bios.date: 07/23/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A07 dmi.board.name: 0R990K dmi.board.vendor: Dell Inc. dmi.board.version: A07 dmi.chassis.asset.tag: ********** dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: A07 dmi.modalias: dmi:bvnDellInc.:bvrA07:bd07/23/2009:svnDellInc.:pnInspiron1010:pvrA07:rvnDellInc.:rn0R990K:rvrA07:cvnDellInc.:ct8:cvrA07: dmi.product.name: Inspiron 1010 dmi.product.version: A07 dmi.sys.vendor: Dell Inc. fglrx: Not loaded system:  distro: Ubuntu  architecture: i686kernel: 2.6.31-14-generic
2009-11-02 23:19:30 Bryce Harrington attachment added checkbox_0.8.5ubuntu1.debdiff http://launchpadlibrarian.net/34991577/checkbox_0.8.5ubuntu1.debdiff
2009-11-02 23:52:23 Bryce Harrington description [Impact] An excessive number of duplicate and/or invalid bug reports are being filed against xorg via checkbox's 'system test' functionality. Most issues being reported are unlikely to warrant SRU updates; in any case there is insufficient information provided to troubleshoot them. This feature should be disabled for the Karmic release. [Patch] Attached to this bug report. It simply removes the X source package names from the scripts. [Reproduction] Go to the 'xorg' or 'x11-xserver-utils' source packages and do an advanced search for bugs with 'checkbox-bug'. This will display a large number of bug reports about the same problem (limited resolution availability). Click on any of the bugs will show they typically have only 1-2 line descriptions. Xorg.0.log is attached, but no xrandr, ddcprobe data, or other information documented as necessary for troubleshooting this class of bug. [Regression Potential] The video tests in apport are new in the karmic release (in fact they were enabled only briefly before the release), so disabling the functionality is not a regression. [Discussion] The procedure for analyzing common X bugs such as reduced resolution availability are documented in detail at https://wiki.ubuntu.com/X/Troubleshooting/. As a case in point, resolution bugs MUST HAVE 'xrandr --verbose'. If the reporter filed the bug using 'ubuntu-bug xorg' this would automatically be collected and we could diagnose the problem. However, checkbox only uses 'xrandr -q' which is insufficient, so all the bug reports being filed cannot be diagnosed, and instead will simply use up triager energies which would not need to be spent if the user had gone through normal bug reporting procedures. If we wish to expose test suites to end users that they can use for sending bug reports for these kinds of issues, at a minimum the test suite ought to at least include the information recommended by the appropriate troubleshooting guide. A well crafted test could also test out some of the analytical approaches or work arounds suggested by those guides. Many of these resolution issues are monitor-specific or caused by limitations inherent to the hardware or drivers, whose fixes may not be widespread enough or severe enough or safe enough to warrant an SRU. Thus, while having the test allow filing bug reports for the distro under development may make sense, it will be less so for the actual release. [Original Report] Binary package hint: xorg Model number: PP19S # lsb_release -rd Description: Ubuntu 9.10 Release: 9.10 # lspci: 00:02.0 VGA compatible controller: Intel Corporation System Controller Hub (SCH Poulsbo) Graphics Controller (rev 07) # lswh:         *-display UNCLAIMED              description: VGA compatible controller              product: System Controller Hub (SCH Poulsbo) Graphics Controller              vendor: Intel Corporation              physical id: 2              bus info: pci@0000:00:02.0              version: 07              width: 32 bits              clock: 33MHz              capabilities: pm msi bus_master cap_list              configuration: latency=0              resources: memory:d8100000-d817ffff ioport:1800(size=8) memory:d0000000-d7ffffff memory:d8380000-d839ffff ProblemType: Bug Architecture: i386 CheckboxCommand: resolution_test CheckboxDescription:  This display is using the following resolution:  $output  Je toto pro váš displej přijatelné? CheckboxSubmission: 6d0b18dc6702c4f9251b21e9b1af8d6e CheckboxSystem: d00f84de8a555815fa1c4660280da308 CheckboxTest: resolution Date: Fri Oct 30 20:50:52 2009 DistroRelease: Ubuntu 9.10 InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5) MachineType: Dell Inc. Inspiron 1010 NonfreeKernelModules: wl Package: xorg 1:7.4+3ubuntu7 ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=a199c9e1-43fe-4985-9f49-c7582f91ddb9 ro quiet splash ProcEnviron:  SHELL=/bin/bash  LANG=cs_CZ.UTF-8 ProcVersionSignature: Ubuntu 2.6.31-14.48-generic RelatedPackageVersions:  xserver-xorg 1:7.4+3ubuntu7  libgl1-mesa-glx 7.6.0-1ubuntu4  libdrm2 2.4.14-1ubuntu1  xserver-xorg-video-intel 2:2.9.0-1ubuntu2  xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1 SourcePackage: xorg Tags: checkbox-bug Uname: Linux 2.6.31-14-generic i686 XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf' dmi.bios.date: 07/23/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A07 dmi.board.name: 0R990K dmi.board.vendor: Dell Inc. dmi.board.version: A07 dmi.chassis.asset.tag: ********** dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: A07 dmi.modalias: dmi:bvnDellInc.:bvrA07:bd07/23/2009:svnDellInc.:pnInspiron1010:pvrA07:rvnDellInc.:rn0R990K:rvrA07:cvnDellInc.:ct8:cvrA07: dmi.product.name: Inspiron 1010 dmi.product.version: A07 dmi.sys.vendor: Dell Inc. fglrx: Not loaded system:  distro: Ubuntu  architecture: i686kernel: 2.6.31-14-generic [Impact] An excessive number of duplicate and/or invalid bug reports are being filed against xorg via checkbox's 'system test' functionality. The test is not collecting sufficient information to diagnose the problems (it currently collects less than if the user had reported the issue via the standard 'ubuntu-bug xorg' approach). This is demanding more triager effort than if the bug had been filed using normal methods. [Patch] Attached to this bug report. It simply removes the X source package names from the scripts. [Reproduction] Go to the 'xorg' or 'x11-xserver-utils' source packages and do an advanced search for bugs with 'checkbox-bug'. This will display a large number of bug reports about the same problem (limited resolution availability). Click on any of the bugs will show they typically have only 1-2 line descriptions. Xorg.0.log is attached, but no xrandr --verbose, ddcprobe data, or other information documented as necessary for troubleshooting this class of bug. [Regression Potential] The video tests in apport are new in the karmic release (in fact they were enabled only briefly before the release), so disabling the functionality is not a regression. [Discussion] The procedure for analyzing common X bugs such as reduced resolution availability are documented in detail at https://wiki.ubuntu.com/X/Troubleshooting/. As a case in point, resolution bugs MUST HAVE 'xrandr --verbose' which displays the monitor's EDID information. If the reporter filed the bug using 'ubuntu-bug xorg' this would automatically be collected and we could diagnose the problem, by looking at the EDID blob and seeing if for example the monitor's EDID is fault. However, checkbox only uses 'xrandr -q' which does not display the EDID. If the user had reported the problem using 'ubuntu-bug xorg', xrandr --verbose would have been collected and we'd have a better shot at diagnosing their problem. If we wish to expose test suites to end users that they can use for sending bug reports for these kinds of issues, at a minimum the test suite ought to at least include the information recommended by the appropriate troubleshooting guide. A well crafted test could also test out some of the analytical approaches or work arounds suggested by those guides. Many of these resolution issues are monitor-specific or caused by limitations inherent to the hardware or drivers, so even if we knew the exact fix, the problem might not be severe enough or the fix safe enough to warrant an SRU. [Original Report] Binary package hint: xorg Model number: PP19S # lsb_release -rd Description: Ubuntu 9.10 Release: 9.10 # lspci: 00:02.0 VGA compatible controller: Intel Corporation System Controller Hub (SCH Poulsbo) Graphics Controller (rev 07) # lswh:         *-display UNCLAIMED              description: VGA compatible controller              product: System Controller Hub (SCH Poulsbo) Graphics Controller              vendor: Intel Corporation              physical id: 2              bus info: pci@0000:00:02.0              version: 07              width: 32 bits              clock: 33MHz              capabilities: pm msi bus_master cap_list              configuration: latency=0              resources: memory:d8100000-d817ffff ioport:1800(size=8) memory:d0000000-d7ffffff memory:d8380000-d839ffff ProblemType: Bug Architecture: i386 CheckboxCommand: resolution_test CheckboxDescription:  This display is using the following resolution:  $output  Je toto pro váš displej přijatelné? CheckboxSubmission: 6d0b18dc6702c4f9251b21e9b1af8d6e CheckboxSystem: d00f84de8a555815fa1c4660280da308 CheckboxTest: resolution Date: Fri Oct 30 20:50:52 2009 DistroRelease: Ubuntu 9.10 InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5) MachineType: Dell Inc. Inspiron 1010 NonfreeKernelModules: wl Package: xorg 1:7.4+3ubuntu7 ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=a199c9e1-43fe-4985-9f49-c7582f91ddb9 ro quiet splash ProcEnviron:  SHELL=/bin/bash  LANG=cs_CZ.UTF-8 ProcVersionSignature: Ubuntu 2.6.31-14.48-generic RelatedPackageVersions:  xserver-xorg 1:7.4+3ubuntu7  libgl1-mesa-glx 7.6.0-1ubuntu4  libdrm2 2.4.14-1ubuntu1  xserver-xorg-video-intel 2:2.9.0-1ubuntu2  xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1 SourcePackage: xorg Tags: checkbox-bug Uname: Linux 2.6.31-14-generic i686 XorgConf: Error: [Errno 2] No such file or directory: '/etc/X11/xorg.conf' dmi.bios.date: 07/23/2009 dmi.bios.vendor: Dell Inc. dmi.bios.version: A07 dmi.board.name: 0R990K dmi.board.vendor: Dell Inc. dmi.board.version: A07 dmi.chassis.asset.tag: ********** dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: A07 dmi.modalias: dmi:bvnDellInc.:bvrA07:bd07/23/2009:svnDellInc.:pnInspiron1010:pvrA07:rvnDellInc.:rn0R990K:rvrA07:cvnDellInc.:ct8:cvrA07: dmi.product.name: Inspiron 1010 dmi.product.version: A07 dmi.sys.vendor: Dell Inc. fglrx: Not loaded system:  distro: Ubuntu  architecture: i686kernel: 2.6.31-14-generic
2009-11-03 18:45:59 Martin Pitt nominated for series Ubuntu Karmic
2009-11-03 18:45:59 Martin Pitt bug task added checkbox (Ubuntu Karmic)
2009-11-03 18:51:22 Martin Pitt checkbox (Ubuntu Karmic): status New In Progress
2009-11-03 18:51:43 Martin Pitt checkbox (Ubuntu): status New Won't Fix
2009-11-03 18:52:51 Martin Pitt checkbox (Ubuntu): status Won't Fix Triaged
2009-11-03 18:52:51 Martin Pitt checkbox (Ubuntu): assignee Marc Tardif (cr3)
2009-11-03 19:16:11 Marc Tardif branch linked lp:~cr3/ubuntu/karmic/checkbox/0.8.6
2009-11-03 19:18:08 Marc Tardif branch unlinked lp:~cr3/ubuntu/karmic/checkbox/0.8.6
2009-11-06 01:31:27 Mathias Gug checkbox (Ubuntu Karmic): assignee Mathias Gug (mathiaz)
2009-11-06 01:32:03 Mathias Gug branch linked lp:~cr3/ubuntu/karmic/checkbox/0.8.6
2009-11-06 10:13:19 Martin Pitt checkbox (Ubuntu Karmic): status In Progress Fix Committed
2009-11-06 10:13:26 Martin Pitt tags apport-bug checkbox-bug i386 apport-bug checkbox-bug i386 verification-needed
2009-11-06 13:30:30 Launchpad Janitor branch linked lp:ubuntu/karmic-proposed/checkbox
2009-11-06 20:07:18 Brian Murray tags apport-bug checkbox-bug i386 verification-needed apport-bug checkbox-bug i386 verification-done
2009-11-09 10:04:55 Launchpad Janitor checkbox (Ubuntu Karmic): status Fix Committed Fix Released
2009-11-09 12:06:21 Martin Pitt checkbox (Ubuntu): status Triaged Fix Released
2010-03-09 22:14:50 Launchpad Janitor branch linked lp:ubuntu/checkbox