Comment 2 for bug 1797890

Linked to Bug #1797992

Device connected.
Windows Version: 10.0.10011.16384
Calibre 3.32
No SD card and only device attached
"Fire" showing in File Explorer
When clicked on states file is empty
Under ignored devices nothing there
Both computer and device restarted separately and restarted again attached via USB unsuccessfully

Brand new device (8th generation) updated and attached to computer via USB

calibre 3.32 embedded-python: True is64bit: False
Windows-10-10.0.17134-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.17134')
Python 2.7.12+
Windows: ('10', '10.0.17134', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: Gather KFX-ZIP (from KFX Input) (1, 9, 0) && Package KFX (from KFX Input) (1, 9, 0) && KFX metadata reader (from KFX Input) (1, 9, 0) && KFX Input (1, 9, 0) && KindleUnpack - The Plugin (0, 81, 5) && Set KFX metadata (from KFX Output) (1, 23, 0) && KFX Output (1, 23, 0) && Kindle hi-res covers (0, 4, 0) && Kindle Collections (1, 7, 21)
USB devices on system:
(USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=2),
 USBDevice(vendor_id=0x45e product_id=0x745 bcd=0x252 devid=usb\vid_045e&pid_0745&rev_0252&mi_01 devinst=3),
 USBDevice(vendor_id=0x45e product_id=0x745 bcd=0x252 devid=usb\vid_045e&pid_0745&rev_0252&mi_02 devinst=4),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1e26&rev0004 devinst=5),
 USBDevice(vendor_id=0x45e product_id=0x745 bcd=0x252 devid=usb\vid_045e&pid_0745&rev_0252 devinst=6),
 USBDevice(vendor_id=0x64e product_id=0x812e bcd=0x2709 devid=usb\vid_064e&pid_812e&rev_2709&mi_00 devinst=7),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1e2d&rev0004 devinst=8),
 USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=9),
 USBDevice(vendor_id=0x64e product_id=0x812e bcd=0x2709 devid=usb\vid_064e&pid_812e&rev_2709 devinst=10),
 USBDevice(vendor_id=0x8087 product_id=0x7da bcd=0x7869 devid=usb\vid_8087&pid_07da&rev_7869 devinst=11),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0331&rev_???? devinst=1),
 USBDevice(vendor_id=0xbda product_id=0x129 bcd=0x3960 devid=usb\vid_0bda&pid_0129&rev_3960 devinst=12),
 USBDevice(vendor_id=0x45e product_id=0x745 bcd=0x252 devid=usb\vid_045e&pid_0745&rev_0252&mi_00 devinst=13),
 USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid1e31&rev0004 devinst=14))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0331#g0w0t9058277f7mv#{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0331#g0w0t9058277f7mv#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
 'friendly_name': u'',
 'has_bulk_properties': True,
 'has_storage': True,
 'manufacturer_name': u'Amazon',
 'model_name': u'Fire',
 'protocol': u'MTP: 1.00',
 'serial_number': u'G0W0T9058277F7MV',
 'storage': [],
 'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{49E926E4-DDED-11E7-A420-806E6F6E6963}': [{'addr': u'127.0.0.1', 'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255'}], '{A822B7A1-36D1-4E6E-B993-F6B6C04F7DBF}': [{'addr': u'192.168.1.21', 'broadcast': u'192.168.1.21', 'netmask': u'255.255.255.255'}]}
No device is connected

Looking for devices...

Devices possibly connected: None