Bluetooth turns off automatically Ubuntu 18.04 LTS

Bug #1774640 reported by SpiderQED
30
This bug affects 6 people
Affects Status Importance Assigned to Milestone
bluez (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Whenever I start up my laptop and connect my JBL-speaker, the device stays connected. However, when I turn de speaker off, and try to reconnect to the speaker, the Bluetooth automatically turns off. I then need to restart my laptop and then only Bluetooth works again.
---
ApportVersion: 2.20.9-0ubuntu7.1
Architecture: amd64
CurrentDesktop: Unity:Unity7:ubuntu
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-04-27 (39 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
InterestingModules: rfcomm bnep btusb bluetooth
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 003: ID 0bda:57b5 Realtek Semiconductor Corp.
 Bus 001 Device 002: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X555LAB
Package: bluez 5.48-0ubuntu3
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-22-generic root=UUID=2c696fdd-83b4-4daf-b864-3c9a68f8c2dc ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-22.24-generic 4.15.17
Tags: bionic
Uname: Linux 4.15.0-22-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/04/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X555LAB.503
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X555LAB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX555LAB.503:bd08/04/2015:svnASUSTeKCOMPUTERINC.:pnX555LAB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555LAB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X555LAB
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: 00:1A:7D:DA:71:0A ACL MTU: 310:10 SCO MTU: 64:8
  UP RUNNING PSCAN
  RX bytes:55347 acl:67 sco:0 events:7591 errors:0
  TX bytes:4599486 acl:14880 sco:0 commands:100 errors:0

SpiderQED (shrawan77)
summary: - Bluetooth turns of automatically Ubuntu 18.04 LTS
+ Bluetooth turns off automatically Ubuntu 18.04 LTS
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Are you able to turn Bluetooth on again using:
  Settings > Bluetooth > (titlebar) = ON
?

It sounds like bug 1595695 is one of the problems.

The other issue with auto-disabling of Bluetooth may be related to bug 1302777 or bug 1688143.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please also run 'apport-collect 1774640' to send us more system information.

Changed in bluez (Ubuntu):
status: New → Incomplete
Revision history for this message
SpiderQED (shrawan77) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected bionic
description: updated
Revision history for this message
SpiderQED (shrawan77) wrote : Dependencies.txt

apport information

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SpiderQED (shrawan77) wrote : Lspci.txt

apport information

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SpiderQED (shrawan77) wrote : ProcCpuinfo.txt

apport information

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SpiderQED (shrawan77) wrote : ProcCpuinfoMinimal.txt

apport information

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SpiderQED (shrawan77) wrote : ProcEnviron.txt

apport information

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SpiderQED (shrawan77) wrote : ProcInterrupts.txt

apport information

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SpiderQED (shrawan77) wrote : ProcModules.txt

apport information

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SpiderQED (shrawan77) wrote : UdevDb.txt

apport information

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SpiderQED (shrawan77) wrote : getfacl.txt

apport information

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SpiderQED (shrawan77) wrote : rfkill.txt

apport information

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SpiderQED (shrawan77) wrote : syslog.txt

apport information

Revision history for this message
SpiderQED (shrawan77) wrote :

I am able to turn Bluetooth on, but after a few seconds it turns off automatically again. Only after a reboot of my laptop I am able turn Bluetooth on without any problems. I've run 'apport-collect 1774640'.

Changed in bluez (Ubuntu):
status: Incomplete → New
tags: added: a2dp
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in bluez (Ubuntu):
status: New → Confirmed
Revision history for this message
Matija Bertović (erinon) wrote :

The same happens to me. After some time it automatically turns off and is unable to turn back on. The button in Bluetooth settings does nothing. I am using Ubuntu 20.04 on Acer Aspire E5-552G-T21P.

Revision history for this message
Simon P. (simpre) wrote :

I can confirm this problem for Ubuntu 20.04 and 20.10 on a Thinkpad X260.

The bluetooth button in the Bluetooth settings does nothing after it is automatically turned off. However, I can enable Bluetooth again by turning it off and on again Bluetooth in the menu top bar.

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