Comment 2 for bug 1968414

Thank you for taking the time to report this bug and helping to make Ubuntu better.

Bug reporting is about finding & fixing problems thus preventing future users from hitting the same bug. You seem to need support more than have issues with a bug

I believe a Support site would be more appropriate, eg. https://answers.launchpad.net/ubuntu (this bug report can be converted to a question (which is aimed at support)). You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709