apport-kde hangs when canceling a display related report

[kevin]

apport-kde hangs when canceling a display related report:

1. Log-in to a KDE session
2. type 'ubuntu-bug' in konsole
3. click 'display (X.org)' related and then OK
4. On the next page, don't click "OK", click "Cancel"

The windows will hang. See screenshot in comment 3.

ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: apport-kde 2.23.1-0ubuntu3
ProcVersionSignature: Ubuntu 5.19.0-1009.10-lowlatency 5.19.7
Uname: Linux 5.19.0-1009-lowlatency x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: unknown
CrashReports: 640:1000:124:25603405:2022-11-30 02:13:38.032846897 -0500:2022-11-30 02:13:35.548841973 -0500:/var/crash/_usr_bin_avplayer.1000.crash
CurrentDesktop: KDE
Date: Wed Nov 30 03:11:50 2022
InstallationDate: Installed on 2022-11-29 (0 days ago)
InstallationMedia: Ubuntu-Studio 22.10 "Kinetic Kudu" - Release amd64 (20221017.1)
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)

Workaround
==========

Kill apport-kde since you already clicked cancel which should just close apport.

[Benjamin Drung (bdrung)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Sadly the attached logs do not contain the crash information. Do you have an apport crash file in /var/crash? If not, can you run ubuntu-bug in a terminal to capture the crash there?

[kevin (ke7in)]

Hi Benjamin,

Thanks for getting back to me. There is unfortunately no crash report available for apport. I went and tinkered with the ubuntu-bug command as you suggested to try and close in on the issue here.

I want to note 2 things:

1. The generic bug reporter was not allowing me to select "other" it spat back that I needed to include the package in questions (when the command specifically told me to run generic ubuntu-bug, strange?)

2. even after replicating this to the best of my ability, it did not crash this time. Instead it hung up / froze so I took a screen shot of everything involved.

File is attached. If you also want the avplayer.1000.crash file (not sure this issue is related), let me know!

Sent with Proton Mail secure email.

------- Original Message -------
On Wednesday, November 30th, 2022 at 5:01 AM, Benjamin Drung <email address hidden> wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Sadly the attached logs do not contain the crash
> information. Do you have an apport crash file in /var/crash? If not, can
> you run ubuntu-bug in a terminal to capture the crash there?
>
> ** Changed in: apport (Ubuntu)
> Status: New => Incomplete
>
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1998309
>
> Title:
> attempted to report a few of the bugs I'm experiencing using 22.10
> (I'm using on 2 machines)...and the bug reporter crashed when I tried
> to exit / redo.
>
> Status in apport package in Ubuntu:
> Incomplete
>
> Bug description:
> 1. Ubuntu 22.10 (studio install)
>
> 2. 2.23.1-0ubuntu3 500
>
> 3. I was on generic bug selection screen and picked the "best fitting"
> one (konsole popped up 1319), but realized there were no great options
> and went to 'x' it out to dig a little more...
>
> 4. crash.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.10
> Package: apport-kde 2.23.1-0ubuntu3
> ProcVersionSignature: Ubuntu 5.19.0-1009.10-lowlatency 5.19.7
> Uname: Linux 5.19.0-1009-lowlatency x86_64
> ApportVersion: 2.23.1-0ubuntu3
> Architecture: amd64
> CasperMD5CheckResult: unknown
> CrashReports: 640:1000:124:25603405:2022-11-30 02:13:38.032846897 -0500:2022-11-30 02:13:35.548841973 -0500:/var/crash/_usr_bin_avplayer.1000.crash
> CurrentDesktop: KDE
> Date: Wed Nov 30 03:11:50 2022
> InstallationDate: Installed on 2022-11-29 (0 days ago)
> InstallationMedia: Ubuntu-Studio 22.10 "Kinetic Kudu" - Release amd64 (20221017.1)
> PackageArchitecture: all
> SourcePackage: apport
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1998309/+subscriptions

[Benjamin Drung (bdrung)]

1. I can confirm this behavior. You can run "ubuntu-bug <package>". If you want to suggest a different behavior, please open a separate bug report for it.

2. Can you recreate the hang? Then run "ubuntu-bug --hanging <pid>" where <pid> is the process ID of the hanging ubuntu-bug.

[kevin (ke7in)]

Steps to achieve hang (or crash on the 1st attempt, before updating system packages -- not sure if that's unrelated to the change in the behavior or not, but worth mentioning):

1. type 'ubuntu-bug' in konsole

2. click audio related

3. click "It's not listed here"

4. don't click "OK", click "Cancel"

These are the same exact steps to achieve issue 3x now.

This last time I did the commands on my 2nd system to the same effect.

I ran "ubuntu-bug --hanging 4675" in the same konsole as the original req and my cursor went to a new line (that is blank, no pathnames)

I checked the /var/crash folder and no new .crash files have been created.

I followed up with the same command in a new konsole, bug report is being sent (YES!), however, this is on a different machine than the inital bug report, should I also run this bug report on the original?

Sent with Proton Mail secure email.

------- Original Message -------
On Thursday, December 1st, 2022 at 12:35 PM, Benjamin Drung <email address hidden> wrote:

> 1. I can confirm this behavior. You can run "ubuntu-bug <package>". If
>
> you want to suggest a different behavior, please open a separate bug
> report for it.
>
> 2. Can you recreate the hang? Then run "ubuntu-bug --hanging <pid>"
>
> where <pid> is the process ID of the hanging ubuntu-bug.
>
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1998309
>
> Title:
> attempted to report a few of the bugs I'm experiencing using 22.10
> (I'm using on 2 machines)...and the bug reporter crashed when I tried
> to exit / redo.
>
> Status in apport package in Ubuntu:
> Incomplete
>
> Bug description:
> 1. Ubuntu 22.10 (studio install)
>
> 2. 2.23.1-0ubuntu3 500
>
> 3. I was on generic bug selection screen and picked the "best fitting"
> one (konsole popped up 1319), but realized there were no great options
> and went to 'x' it out to dig a little more...
>
> 4. crash.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.10
> Package: apport-kde 2.23.1-0ubuntu3
> ProcVersionSignature: Ubuntu 5.19.0-1009.10-lowlatency 5.19.7
> Uname: Linux 5.19.0-1009-lowlatency x86_64
> ApportVersion: 2.23.1-0ubuntu3
> Architecture: amd64
> CasperMD5CheckResult: unknown
> CrashReports: 640:1000:124:25603405:2022-11-30 02:13:38.032846897 -0500:2022-11-30 02:13:35.548841973 -0500:/var/crash/_usr_bin_avplayer.1000.crash
> CurrentDesktop: KDE
> Date: Wed Nov 30 03:11:50 2022
> InstallationDate: Installed on 2022-11-29 (0 days ago)
> InstallationMedia: Ubuntu-Studio 22.10 "Kinetic Kudu" - Release amd64 (20221017.1)
> PackageArchitecture: all
> SourcePackage: apport
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1998309/+subscriptions

[kevin (ke7in)]

Side note: I hit ctrl+c to cancel terminal after and got this:

```
^CException ignored in: <module 'threading' from '/usr/lib/python3.10/threading.py'>
Traceback (most recent call last):
  File "/usr/lib/python3.10/threading.py", line 1567, in _shutdown
    lock.acquire()
KeyboardInterrupt:
```

Sent with Proton Mail secure email.

------- Original Message -------
On Thursday, December 1st, 2022 at 11:34 PM, ke7in.dev <email address hidden> wrote:

> Steps to achieve hang (or crash on the 1st attempt, before updating system packages -- not sure if that's unrelated to the change in the behavior or not, but worth mentioning):
>
> 1. type 'ubuntu-bug' in konsole
>
> 2. click audio related
>
> 3. click "It's not listed here"
>
> 4. don't click "OK", click "Cancel"
>
> These are the same exact steps to achieve issue 3x now.
>
> This last time I did the commands on my 2nd system to the same effect.
>
>
> I ran "ubuntu-bug --hanging 4675" in the same konsole as the original req and my cursor went to a new line (that is blank, no pathnames)
>
> I checked the /var/crash folder and no new .crash files have been created.
>
> I followed up with the same command in a new konsole, bug report is being sent (YES!), however, this is on a different machine than the inital bug report, should I also run this bug report on the original?
>
>
>
>
>
>
>
>
> Sent with Proton Mail secure email.
>
>
> ------- Original Message -------
> On Thursday, December 1st, 2022 at 12:35 PM, Benjamin Drung <email address hidden> wrote:
>
>
>
> > 1. I can confirm this behavior. You can run "ubuntu-bug <package>". If
> >
> > you want to suggest a different behavior, please open a separate bug
> > report for it.
> >
> > 2. Can you recreate the hang? Then run "ubuntu-bug --hanging <pid>"
> >
> > where <pid> is the process ID of the hanging ubuntu-bug.
> >
> > --
> > You received this bug notification because you are subscribed to the bug
> > report.
> > https://bugs.launchpad.net/bugs/1998309
> >
> > Title:
> > attempted to report a few of the bugs I'm experiencing using 22.10
> > (I'm using on 2 machines)...and the bug reporter crashed when I tried
> > to exit / redo.
> >
> > Status in apport package in Ubuntu:
> > Incomplete
> >
> > Bug description:
> > 1. Ubuntu 22.10 (studio install)
> >
> > 2. 2.23.1-0ubuntu3 500
> >
> > 3. I was on generic bug selection screen and picked the "best fitting"
> > one (konsole popped up 1319), but realized there were no great options
> > and went to 'x' it out to dig a little more...
> >
> > 4. crash.
> >
> > ProblemType: Bug
> > DistroRelease: Ubuntu 22.10
> > Package: apport-kde 2.23.1-0ubuntu3
> > ProcVersionSignature: Ubuntu 5.19.0-1009.10-lowlatency 5.19.7
> > Uname: Linux 5.19.0-1009-lowlatency x86_64
> > ApportVersion: 2.23.1-0ubuntu3
> > Architecture: amd64
> > CasperMD5CheckResult: unknown
> > CrashReports: 640:1000:124:25603405:2022-11-30 02:13:38.032846897 -0500:2022-11-30 02:13:35.548841973 -0500:/var/crash/_usr_bin_avplayer.1000.crash
> > CurrentDesktop: KDE
> > Date: Wed Nov 30 03:11:50 2022
> > InstallationDate: Installed on 2022-11-29 (0 days ago)
> > InstallationMedia: Ubuntu-Studio 22.10 "...

[kevin (ke7in)]

Follow-up:

I don't think the bug report actually went through. I was never brought to the website like before.

Should I attempt to post a new bug for this, or did the request send through my user acc around the time I depicted steps and mentioned sending it?

Sent with Proton Mail secure email.

------- Original Message -------
On Thursday, December 1st, 2022 at 11:38 PM, ke7in.dev <email address hidden> wrote:

> Side note: I hit ctrl+c to cancel terminal after and got this:
>
> ```
> ^CException ignored in: <module 'threading' from '/usr/lib/python3.10/threading.py'>
>
> Traceback (most recent call last):
> File "/usr/lib/python3.10/threading.py", line 1567, in _shutdown
> lock.acquire()
> KeyboardInterrupt:
> ```
>
>
>
>
> Sent with Proton Mail secure email.
>
>
> ------- Original Message -------
> On Thursday, December 1st, 2022 at 11:34 PM, ke7in.dev <email address hidden> wrote:
>
>
>
> > Steps to achieve hang (or crash on the 1st attempt, before updating system packages -- not sure if that's unrelated to the change in the behavior or not, but worth mentioning):
> >
> > 1. type 'ubuntu-bug' in konsole
> >
> > 2. click audio related
> >
> > 3. click "It's not listed here"
> >
> > 4. don't click "OK", click "Cancel"
> >
> > These are the same exact steps to achieve issue 3x now.
> >
> > This last time I did the commands on my 2nd system to the same effect.
> >
> > I ran "ubuntu-bug --hanging 4675" in the same konsole as the original req and my cursor went to a new line (that is blank, no pathnames)
> >
> > I checked the /var/crash folder and no new .crash files have been created.
> >
> > I followed up with the same command in a new konsole, bug report is being sent (YES!), however, this is on a different machine than the inital bug report, should I also run this bug report on the original?
> >
> > Sent with Proton Mail secure email.
> >
> > ------- Original Message -------
> > On Thursday, December 1st, 2022 at 12:35 PM, Benjamin Drung <email address hidden> wrote:
> >
> > > 1. I can confirm this behavior. You can run "ubuntu-bug <package>". If
> > >
> > > you want to suggest a different behavior, please open a separate bug
> > > report for it.
> > >
> > > 2. Can you recreate the hang? Then run "ubuntu-bug --hanging <pid>"
> > >
> > > where <pid> is the process ID of the hanging ubuntu-bug.
> > >
> > > --
> > > You received this bug notification because you are subscribed to the bug
> > > report.
> > > https://bugs.launchpad.net/bugs/1998309
> > >
> > > Title:
> > > attempted to report a few of the bugs I'm experiencing using 22.10
> > > (I'm using on 2 machines)...and the bug reporter crashed when I tried
> > > to exit / redo.
> > >
> > > Status in apport package in Ubuntu:
> > > Incomplete
> > >
> > > Bug description:
> > > 1. Ubuntu 22.10 (studio install)
> > >
> > > 2. 2.23.1-0ubuntu3 500
> > >
> > > 3. I was on generic bug selection screen and picked the "best fitting"
> > > one (konsole popped up 1319), but realized there were no great options
> > > and went to 'x' it out to dig a little more...
> > >
> > > 4. crash.
> > >
> > > ProblemType: Bug
> > > DistroRelease: Ubuntu 22.10
> > > Package:...

[Benjamin Drung (bdrung)]

If the upload was successful, you can find the oops UUID in "/var/crash/*.uploaded". After the Ubuntu release, bugs are reported only to the error tracker by default. See https://help.ubuntu.com/community/ReportingBugs#Reporting_a_crash_in_the_stable_release

I tried to reproduce it a an Kubuntu 22.10 VM:

1. type 'ubuntu-bug' in konsole
2. click audio related
3. PolicyKit1-KDE-Agent pops up twice asking for the password. Hit OK or cancel
4. Problem report overview appears

So that works as expected, but following causes a hang:

1. type 'ubuntu-bug' in konsole
2. click 'display (X.org)' related and then OK
3. On the next page, don't click "OK", click "Cancel"

I retried these steps on GNOME and it works there without a hand. Therefore this hang is tied to apport-kde. I will update this bug report to just be about this apport-kde hand on cancel the display related report. If you find other issues with apport, do not hesistate to report new bug reports.

[kevin (ke7in)]

Yeah, I just removed 22.10. It was just far too unstable. I had a crash where I couldn't do anything, not even shut my system down, it appeared to be a kde issue. So I am now testing 22.04 on my desktop and mint 21 on my laptop.

Sent with Proton Mail secure email.

------- Original Message -------
On Monday, December 5th, 2022 at 1:19 PM, Benjamin Drung <email address hidden> wrote:

> If the upload was successful, you can find the oops UUID in
> "/var/crash/*.uploaded". After the Ubuntu release, bugs are reported
> only to the error tracker by default. See
> https://help.ubuntu.com/community/ReportingBugs#Reporting_a_crash_in_the_stable_release
>
> I tried to reproduce it a an Kubuntu 22.10 VM:
>
> 1. type 'ubuntu-bug' in konsole
> 2. click audio related
> 3. PolicyKit1-KDE-Agent pops up twice asking for the password. Hit OK or cancel
> 4. Problem report overview appears
>
> So that works as expected, but following causes a hang:
>
> 1. type 'ubuntu-bug' in konsole
> 2. click 'display (X.org)' related and then OK
> 3. On the next page, don't click "OK", click "Cancel"
>
> I retried these steps on GNOME and it works there without a hand.
> Therefore this hang is tied to apport-kde. I will update this bug report
> to just be about this apport-kde hand on cancel the display related
> report. If you find other issues with apport, do not hesistate to report
> new bug reports.
>
> ** Summary changed:
>
> - attempted to report a few of the bugs I'm experiencing using 22.10 (I'm using on 2 machines)...and the bug reporter crashed when I tried to exit / redo.
> + apport-kde hangs when canceling a display related report
>
> ** Description changed:
>
> - 1. Ubuntu 22.10 (studio install)
> + apport-kde hangs when canceling a display related report:
>
> - 2. 2.23.1-0ubuntu3 500
> + 1. Log-in to a KDE session
> + 2. type 'ubuntu-bug' in konsole
> + 3. click 'display (X.org)' related and then OK
> + 4. On the next page, don't click "OK", click "Cancel"
>
> - 3. I was on generic bug selection screen and picked the "best fitting"
> - one (konsole popped up 1319), but realized there were no great options
> - and went to 'x' it out to dig a little more...
> -
> - 4. crash.
> + The windows will hang. See screenshot in comment 3.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 22.10
> Package: apport-kde 2.23.1-0ubuntu3
> ProcVersionSignature: Ubuntu 5.19.0-1009.10-lowlatency 5.19.7
> Uname: Linux 5.19.0-1009-lowlatency x86_64
> ApportVersion: 2.23.1-0ubuntu3
> Architecture: amd64
> CasperMD5CheckResult: unknown
> CrashReports: 640:1000:124:25603405:2022-11-30 02:13:38.032846897 -0500:2022-11-30 02:13:35.548841973 -0500:/var/crash/_usr_bin_avplayer.1000.crash
> CurrentDesktop: KDE
> Date: Wed Nov 30 03:11:50 2022
> InstallationDate: Installed on 2022-11-29 (0 days ago)
> InstallationMedia: Ubuntu-Studio 22.10 "Kinetic Kudu" - Release amd64 (20221017.1)
> PackageArchitecture: all
> SourcePackage: apport
> UpgradeStatus: No upgrade log present (probably fresh install)
>
> ** Changed in: apport (Ubuntu)
> Status: Incomplete => Triaged
>
>
> ** Description changed:
>
> apport-kde hangs when canceling a display related report:
>
> 1. Log-in t...

[kevin (ke7in)]

The bug reports stopped working all together, too.

Sent with Proton Mail secure email.

------- Original Message -------
On Saturday, December 10th, 2022 at 4:59 PM, ke7in.dev <email address hidden> wrote:

> Yeah, I just removed 22.10. It was just far too unstable. I had a crash where I couldn't do anything, not even shut my system down, it appeared to be a kde issue. So I am now testing 22.04 on my desktop and mint 21 on my laptop.
>
>
>
>
> Sent with Proton Mail secure email.
>
>
> ------- Original Message -------
> On Monday, December 5th, 2022 at 1:19 PM, Benjamin Drung <email address hidden> wrote:
>
>
>
> > If the upload was successful, you can find the oops UUID in
> > "/var/crash/*.uploaded". After the Ubuntu release, bugs are reported
> > only to the error tracker by default. See
> > https://help.ubuntu.com/community/ReportingBugs#Reporting_a_crash_in_the_stable_release
> >
> > I tried to reproduce it a an Kubuntu 22.10 VM:
> >
> > 1. type 'ubuntu-bug' in konsole
> > 2. click audio related
> > 3. PolicyKit1-KDE-Agent pops up twice asking for the password. Hit OK or cancel
> > 4. Problem report overview appears
> >
> > So that works as expected, but following causes a hang:
> >
> > 1. type 'ubuntu-bug' in konsole
> > 2. click 'display (X.org)' related and then OK
> > 3. On the next page, don't click "OK", click "Cancel"
> >
> > I retried these steps on GNOME and it works there without a hand.
> > Therefore this hang is tied to apport-kde. I will update this bug report
> > to just be about this apport-kde hand on cancel the display related
> > report. If you find other issues with apport, do not hesistate to report
> > new bug reports.
> >
> > ** Summary changed:
> >
> > - attempted to report a few of the bugs I'm experiencing using 22.10 (I'm using on 2 machines)...and the bug reporter crashed when I tried to exit / redo.
> > + apport-kde hangs when canceling a display related report
> >
> > ** Description changed:
> >
> > - 1. Ubuntu 22.10 (studio install)
> > + apport-kde hangs when canceling a display related report:
> >
> > - 2. 2.23.1-0ubuntu3 500
> > + 1. Log-in to a KDE session
> > + 2. type 'ubuntu-bug' in konsole
> > + 3. click 'display (X.org)' related and then OK
> > + 4. On the next page, don't click "OK", click "Cancel"
> >
> > - 3. I was on generic bug selection screen and picked the "best fitting"
> > - one (konsole popped up 1319), but realized there were no great options
> > - and went to 'x' it out to dig a little more...
> > -
> > - 4. crash.
> > + The windows will hang. See screenshot in comment 3.
> >
> > ProblemType: Bug
> > DistroRelease: Ubuntu 22.10
> > Package: apport-kde 2.23.1-0ubuntu3
> > ProcVersionSignature: Ubuntu 5.19.0-1009.10-lowlatency 5.19.7
> > Uname: Linux 5.19.0-1009-lowlatency x86_64
> > ApportVersion: 2.23.1-0ubuntu3
> > Architecture: amd64
> > CasperMD5CheckResult: unknown
> > CrashReports: 640:1000:124:25603405:2022-11-30 02:13:38.032846897 -0500:2022-11-30 02:13:35.548841973 -0500:/var/crash/_usr_bin_avplayer.1000.crash
> > CurrentDesktop: KDE
> > Date: Wed Nov 30 03:11:50 2022
> > InstallationDate: Installed on 2022-11-29 (0 days ago)
> > InstallationMedia: Ub...