Apport not filing crash report for ubuntu-bug *.crash files

Bug #1071092 reported by Christopher M. Penalver on 2012-10-25
40
This bug affects 7 people
Affects Status Importance Assigned to Milestone
apport (Ubuntu)
High
Unassigned

Bug Description

1) lsb_release -rd
Description: Ubuntu 12.10
Release: 12.10

2) apt-cache policy apport
apport:
  Installed: 2.6.1-0ubuntu6
  Candidate: 2.6.1-0ubuntu6
  Version table:
 *** 2.6.1-0ubuntu6 0
        900 http://archive.ubuntu.com/ubuntu/ quantal-updates/main i386 Packages
        100 /var/lib/dpkg/status
     2.6.1-0ubuntu3 0
        500 http://archive.ubuntu.com/ubuntu/ quantal/main i386 Packages

3) What is expected to happen is when one generates a crash report in /var/crash via the terminal:
cd ~/Desktop && wget -c https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1064560/+attachment/3390885/+files/11_03pu-reduced.odt -O example.odt && lowriter --nologo example.odt

Save As -> doc 97/XP/2003 -> and after LibreOffice crashes execute:
cd /var/crash && ubuntu-bug _usr_lib_libreoffice_program_soffice.bin.1000.crash

Apport should process the .crash file, and a Firefox window should pop up offering to report a bug on Launchpad.

4) What happens instead is it does not, nor does it give any other indication as to why it did not. Please see attached screencast for verification of this phenomenon. As well, this is prohibiting I and others (at least 2 others w/ LibreOffice crash bugs) from reporting valid crash bugs on Launchpad (or at least knowing why the crash report was not reported via Launchpad). This is a regression in Quantal as I was able to report against .crash files via apport (ex. https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1069301 ).

Marking Triaged due to screencast https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1071092/+attachment/3412526/+files/screencast.webm , and High due to how this has "a severe impact on a small portion of Ubuntu users (estimated)". As well, it is preventing effective triage against crash reports of LibreOffice.

Examples of bug reports that had to be filed with crash file attached, instead of processed by Apport retracing service due to this:
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1069692
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1064560
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1074834
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1078953
https://bugs.launchpad.net/ubuntu/+source/gedit/+bug/1079703

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: apport 2.6.1-0ubuntu6
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic i686
ApportVersion: 2.6.1-0ubuntu6
Architecture: i386
CheckboxSubmission: 30b6638832e19720cfe8f7a91e5798a4
CheckboxSystem: 2954e74ba17fb0e37fc942cd1d9fab4e
CrashReports:
 664:1000:129:0:2012-10-24 20:46:27.711222133 -0400:2012-10-24 20:46:27.711222133 -0400:/var/crash/_usr_lib_libreoffice_program_soffice.bin.1000.upload
 640:1000:129:24883693:2012-10-24 20:46:25.199222000 -0400:2012-10-24 20:46:28.731222136 -0400:/var/crash/_usr_lib_libreoffice_program_soffice.bin.1000.crash
 600:117:129:0:2012-10-24 20:46:30.395222142 -0400:2012-10-24 20:46:30.395222142 -0400:/var/crash/_usr_lib_libreoffice_program_soffice.bin.1000.uploaded
Date: Wed Oct 24 20:49:29 2012
InstallationDate: Installed on 2012-06-11 (135 days ago)
InstallationMedia: Xubuntu 12.04 "Precise Pangolin" - Alpha i386 (20120131.1)
MarkForUpload: True
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: apport
UpgradeStatus: Upgraded to quantal on 2012-09-14 (40 days ago)

description: updated
description: updated
tags: added: regression-update
removed: regression-release
description: updated
dino99 (9d9) wrote :

Looks like "_usr_lib_" is a common part with bug #1078823 (which does not open the browser for reporting (silent abort))

tags: added: raring
description: updated
description: updated
summary: - Apport not filing crash report for: ubuntu-bug
- _usr_lib_libreoffice_program_soffice.bin.1000.crash
+ Apport not filing crash report for ubuntu-bug *.crash files
Marius B. Kotsbak (mariusko) wrote :

I think this is a feature, not a bug...

Karma Dorje (taaroa) wrote :

the result: soffice.bin crashed with SIGSEGV in GraphicFilter::ImportGraphic()

I can not reproduce this bug on my ubuntu 13.04 (amd64)

Karma Dorje (taaroa) wrote :

Looks like a dupe of bug 994921.

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