Comment 1 for bug 1836417

Thank you for your report. This likely a local configuration problem, rather than a bug in Ubuntu.

You can find pointers to get help for this sort of problem here: http://www.ubuntu.com/support/community

Since we use this bug tracker to track bugs in Ubuntu, rather than configuration problems, I'm marking this bug as Incomplete. If you believe that this is really a bug, then you may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem, explain why you believe this is a bug in Ubuntu rather than a problem specific to your system, and then change the bug status back to New.