Network Printer installed gives message Unable to locate printer "BRN001BA94892E"

Bug #1074579 reported by Jeffrey Lee on 2012-11-03
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
anything-el (Ubuntu)
Undecided
Unassigned

Bug Description

All packages installation of Ubuntu 12.04 LTS

Hello
I have been using Ubuntu and the Mint variant for a few years I think since 9.04 (The Brown version). My Network printer Brother MFC-9120CN worked on the older version. I upgraded to Ubuntu 12.04 and installed the printer. It seemed to install properly but always gave the error message Unable to locate printer "BRN001BA94892E".
I tried on the Mint versions the current cinnamon and the previous version bases on Ubuntu and had the same problem. I know the printer works because I have a laptop using Windows 7 which finds it, and a friend installed Linux Susi which worked.
I've tried a few things to fix it but have not been successful.

I believe that the issue relates to the fact that it is a network printer. I recently installed Fedora 17 it also found the printer and gave 2 options to select. I selected the default. It worked.

I am not from an IT background I hope this help you be aware of the problem and hopefully you will be able to interpret how Fedora identifies it so Ubuntu works with it.

If you need any further information let me know and I'll do my best.

Thanks

Jeff Lee

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1074579/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
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Hello
I did try to add the package and typed in Ubuntu 12.04 LTS. Which is the
whole program. This was rejected. Because the bug relates to the
installation of the 12.04 and probably the previous version of Ubuntu the
printer will not work on any package. Nothing would be gained for me to tick
them all. I'll have a look at my report and see if I can add anything
useful.
I did quite a bit of reading before registering the bug. It should be easy
to reproduce the problem because it happens every time I tried installing
the program.
Hope this helps .

I typed in an update and wasted a long time trying to include a package as
it would not let me get out, then gave up.

I'm happy to help so if anyone needs any info about the issue by all means
contact me. Please don't ask me to keep going round in circles I'm not
computer literate enough to find my way through you procedures.

Jeff Lee

-----Original Message-----
From: Ubuntu Foundation's Bug Bot
Sent: Saturday, November 03, 2012 7:20 PM
To: <email address hidden>
Subject: [Bug 1074579]

Thank you for taking the time to report this bug and helping to make
Ubuntu better. It seems that your bug report is not filed about a
specific source package though, rather it is just filed against Ubuntu
in general. It is important that bug reports be filed about source
packages so that people interested in the package can find the bugs
about it. You can find some hints about determining what package your
bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage.
You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit
https://bugs.launchpad.net/ubuntu/+bug/1074579/+editstatus and add the
package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you
inappropriately; please just reply to this message indicating so.]

** Tags added: bot-comment

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report.
https://bugs.launchpad.net/bugs/1074579

Title:
  Network Printer installed gives message Unable to locate printer
  "BRN001BA94892E"

Status in Ubuntu:
  New

Bug description:
  All packages installation of Ubuntu 12.04 LTS

  Hello
  I have been using Ubuntu and the Mint variant for a few years I think
since 9.04 (The Brown version). My Network printer Brother MFC-9120CN
worked on the older version. I upgraded to Ubuntu 12.04 and installed the
printer. It seemed to install properly but always gave the error message
Unable to locate printer "BRN001BA94892E".
  I tried on the Mint versions the current cinnamon and the previous version
bases on Ubuntu and had the same problem. I know the printer works because I
have a laptop using Windows 7 which finds it, and a friend installed Linux
Susi which worked.
  I've tried a few things to fix it but have not been successful.

  I believe that the issue relates to the fact that it is a network
  printer. I recently installed Fedora 17 it also found the printer and
  gave 2 options to select. I selected the default. It worked.

  I am not from an IT background I hope this help you ...

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affects: ubuntu → anything-el (Ubuntu)
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