[Dell System XPS L502X, Realtek ALC665, Speaker, Internal] No sound at all

[kenepter]

[Dell System XPS L502X, Realtek ALC665, Speaker, Internal] No sound at all

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: alsa-base 1.0.25+dfsg-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu5
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: ALC665 Analog [ALC665 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kenpeter 1953 F.... pulseaudio
                      kenpeter 3907 F.... alsamixer
 /dev/snd/pcmC0D0p: kenpeter 1953 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf1c00000 irq 54'
   Mixer name : 'Intel CougarPoint HDMI'
   Components : 'HDA:10ec0665,1028050e,00100003 HDA:80862805,80860101,00100000'
   Controls : 31
   Simple ctrls : 13
Date: Thu Apr 19 20:23:34 2012
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120328)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_AU:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 1953 3907 1953 kenpeter F.... pulseaudio
                      kenpeter F.... alsamixer
 /dev/snd/pcmC0D0p: kenpeter F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [Dell System XPS L502X, Realtek ALC665, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/20/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 0NJT03
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd02/20/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0NJT03:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L502X
dmi.sys.vendor: Dell Inc.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daan W. (dwynen)]

To me, this looks very similar to [1] and [2]

[1] https://bugs.launchpad.net/ubuntu/quantal/+source/linux/+bug/992087
[2] https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1069114

[Daan W. (dwynen)]

Things that I noticed:
Sometimes the drum sounds on login actually get played but after that the computer stays mute.
If nothing else this tells me the speakers are working fine, so no hardware failure here.
When I ran ubuntu-bug on this and it tried to play a test sound I could hear the speakers "clicking" as if being enabled/disabled again and again.

[Raymond (superquad-vortex2)]

does l502x support surround5.1 by reconfiguring two hp jacks and mic jacks ?

since mic jack 0x1a can only be connected to 0x0d

this mean headphone 0x1b should not be connected to 0x03 ,

speaker 0x15 should be connected to 0x03 through 0x0d

Node 0x15 [Pin Complex] wcaps 0x40058d: Stereo Amp-Out
  Control: name="Speaker Playback Switch", index=0, device=0
    ControlAmp: chs=3, dir=Out, idx=0, ofs=0
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00 0x00]
  Pincap 0x0001003c: IN OUT HP EAPD Detect
  EAPD 0x2: EAPD
  Pin Default 0x99130110: [Fixed] Speaker at Int ATAPI
    Conn = ATAPI, Color = Unknown
    DefAssociation = 0x1, Sequence = 0x0
    Misc = NO_PRESENCE
  Pin-ctls: 0x40: OUT
  Unsolicited: tag=00, enabled=0
  Power states: D0 D1 D2 D3 EPSS
  Power: setting=D0, actual=D0
  Connection: 2
     0x0c* 0x0d

Node 0x19 [Pin Complex] wcaps 0x40058f: Stereo Amp-In Amp-Out
   Control: name="Headphone Playback Switch", index=1, device=0
     ControlAmp: chs=3, dir=Out, idx=0, ofs=0
   Control: name="Headphone Jack", index=1, device=0
   Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
   Amp-In vals: [0x00 0x00]
   Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
   Amp-Out vals: [0x00 0x00]
   Pincap 0x0000173c: IN OUT HP Detect
     Vref caps: HIZ 50 GRD 80
   Pin Default 0x03211020: [Jack] HP Out at Ext Left
     Conn = 1/8, Color = Black
     DefAssociation = 0x2, Sequence = 0x0
   Pin-ctls: 0x00: VREF_HIZ
   Unsolicited: tag=02, enabled=1
   Power states: D0 D1 D2 D3 EPSS
   Power: setting=D0, actual=D0
   Connection: 3
      0x0c 0x0d 0x0e*
 Node 0x1a [Pin Complex] wcaps 0x40058f: Stereo Amp-In Amp-Out
   Control: name="Mic Boost Volume", index=0, device=0
     ControlAmp: chs=3, dir=In, idx=0, ofs=0
   Control: name="Mic Jack", index=0, device=0
   Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
   Amp-In vals: [0x00 0x00]
   Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
   Amp-Out vals: [0x80 0x80]
   Pincap 0x00001734: IN OUT Detect
     Vref caps: HIZ 50 GRD 80
   Pin Default 0x03a11840: [Jack] Mic at Ext Left
     Conn = 1/8, Color = Black
     DefAssociation = 0x4, Sequence = 0x0
   Pin-ctls: 0x20: IN VREF_HIZ
   Unsolicited: tag=03, enabled=1
   Power states: D0 D1 D2 D3 EPSS
   Power: setting=D0, actual=D0
   Connection: 1
      0x0d
 Node 0x1b [Pin Complex] wcaps 0x40058f: Stereo Amp-In Amp-Out
   Control: name="Headphone Playback Switch", index=0, device=0
     ControlAmp: chs=3, dir=Out, idx=0, ofs=0
   Control: name="Headphone Jack", index=0, device=0
   Amp-In caps: ofs=0x00, nsteps=0x03, stepsize=0x27, mute=0
   Amp-In vals: [0x00 0x00]
   Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
   Amp-Out vals: [0x00 0x00]
   Pincap 0x0000173c: IN OUT HP Detect
     Vref caps: HIZ 50 GRD 80
   Pin Default 0x0321101f: [Jack] HP Out at Ext Left
     Conn = 1/8, Color = Black
     DefAssociation = 0x1, Sequence = 0xf
   Pin-ctls: 0x00: VREF_HIZ
   Unsolicited: tag=01, enabled=1
   Power states: D0 D1 D2 D3 EPSS
   Power: setting=D0, actual=D0
   Connection: 3
      0x0c 0x0d* 0x0e

[Patrick Poitras (acebulf)]

Related?

http://askubuntu.com/questions/192259/create-a-package-for-official-realtek-alc665-drivers-on-dell-xps-15-l502x

[Raymond (superquad-vortex2)]

is that pkg related to the bug using patch_generic instead of patch_realtek ?

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1071346

send email to the author if this patch don't fix the problem

http://git.kernel.org/?p=linux/kernel/git/tiwai/sound.git;a=commit;h=f7f4b2322bf7b8c5929b7eb5a667091f32592580

[Daan W. (dwynen)]

this seems to be fixed for me with the latest kernel.

$ uname -a
Linux silverback 3.5.0-18-generic #29-Ubuntu SMP Fri Oct 19 10:26:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

[Raymond (superquad-vortex2)]

http://en.community.dell.com/support-forums/laptop/f/3517/p/19452313/20125238.aspx

[Marcus Tomlinson (marcustomlinson)]

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

[Launchpad Janitor (janitor)]

[Expired for alsa-driver (Ubuntu) because there has been no activity for 60 days.]