Headset not working

[Pascal Lambert]

When I plug the headset in and when the gnome "Select Audio Devices" pop-up and select "Headset" (rather than Headphones), the sound doesn't go through. But when I select "Headphones" it does.
The only way I can get sound coming through the Headset is by choosing "Headphones" and manually select the Headset mic in the sound settings to have my headset working properly. This issue appears in 20.04. I didn't have this issue before I upgrade from 19.10 (and previous releases).

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34
Uname: Linux 5.4.0-33-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: pascal 274918 F.... pulseaudio
 /dev/snd/pcmC0D0c: pascal 274918 F...m pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: Unity
Date: Thu Jun 11 19:50:11 2020
InstallationDate: Installed on 2019-05-14 (394 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: Only some of outputs are working
Title: [Precision 5530, Realtek ALC3266, Black Headphone Out, Left] Playback problem
UpgradeStatus: Upgraded to focal on 2020-05-18 (25 days ago)
dmi.bios.date: 12/25/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.15.0
dmi.board.name: 0NFGCT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.15.0:bd12/25/2019:svnDellInc.:pnPrecision5530:pvr:rvnDellInc.:rn0NFGCT:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Precision
dmi.product.name: Precision 5530
dmi.product.sku: 087D
dmi.sys.vendor: Dell Inc.

[Hui Wang (hui.wang)]

What is the pulseaudio version on your machine? Please upgrade the pulesaudio to ubuntu3.3 version and redo the test.

[Pascal Lambert (plambert001)]

When running `alasactl monitor` and plugging the headset and choose "Headphones", I see the following logs line
```
node hw:0, #21 (0,0,0,Headphone Mic Jack,0) VALUE
node hw:0, #4 (2,0,0,Speaker Playback Switch,0) VALUE
node hw:0, #4 (2,0,0,Speaker Playback Switch,0) VALUE
node hw:0, #3 (2,0,0,Speaker Playback Volume,0) VALUE
node hw:0, #3 (2,0,0,Speaker Playback Volume,0) VALUE
node hw:0, #2 (2,0,0,Headphone Playback Switch,0) VALUE
node hw:0, #2 (2,0,0,Headphone Playback Switch,0) VALUE
node hw:0, #1 (2,0,0,Headphone Playback Volume,0) VALUE
node hw:0, #1 (2,0,0,Headphone Playback Volume,0) VALUE
node hw:0, #16 (2,0,0,Internal Mic Boost Volume,0) VALUE
node hw:0, #16 (2,0,0,Internal Mic Boost Volume,0) VALUE
node hw:0, #15 (2,0,0,Headphone Mic Boost Volume,0) VALUE
node hw:0, #15 (2,0,0,Headphone Mic Boost Volume,0) VALUE
node hw:0, #15 (2,0,0,Headphone Mic Boost Volume,0) VALUE
node hw:0, #16 (2,0,0,Internal Mic Boost Volume,0) VALUE
node hw:0, #16 (2,0,0,Internal Mic Boost Volume,0) VALUE
```

and when I plug it and select "Headset" I see the following log lines
```
node hw:0, #21 (0,0,0,Headphone Mic Jack,0) VALUE
node hw:0, #4 (2,0,0,Speaker Playback Switch,0) VALUE
node hw:0, #4 (2,0,0,Speaker Playback Switch,0) VALUE
node hw:0, #3 (2,0,0,Speaker Playback Volume,0) VALUE
node hw:0, #3 (2,0,0,Speaker Playback Volume,0) VALUE
node hw:0, #2 (2,0,0,Headphone Playback Switch,0) VALUE
node hw:0, #2 (2,0,0,Headphone Playback Switch,0) VALUE
node hw:0, #1 (2,0,0,Headphone Playback Volume,0) VALUE
node hw:0, #1 (2,0,0,Headphone Playback Volume,0) VALUE
node hw:0, #16 (2,0,0,Internal Mic Boost Volume,0) VALUE
node hw:0, #16 (2,0,0,Internal Mic Boost Volume,0) VALUE
node hw:0, #15 (2,0,0,Headphone Mic Boost Volume,0) VALUE
node hw:0, #15 (2,0,0,Headphone Mic Boost Volume,0) VALUE
```

The only difference is when selecting "Headphones" 3 more lines are added
```
node hw:0, #15 (2,0,0,Headphone Mic Boost Volume,0) VALUE
node hw:0, #16 (2,0,0,Internal Mic Boost Volume,0) VALUE
node hw:0, #16 (2,0,0,Internal Mic Boost Volume,0) VALUE

```

But after several plugin/plugout (about a dozen of time) I only see the following log lines regardless of choosing "Headphones" or "Headset" but still no audio coming out to the Headset when choosing "Headset".
```node hw:0, #21 (0,0,0,Headphone Mic Jack,0) VALUE
node hw:0, #4 (2,0,0,Speaker Playback Switch,0) VALUE
node hw:0, #4 (2,0,0,Speaker Playback Switch,0) VALUE
node hw:0, #3 (2,0,0,Speaker Playback Volume,0) VALUE
node hw:0, #3 (2,0,0,Speaker Playback Volume,0) VALUE
node hw:0, #2 (2,0,0,Headphone Playback Switch,0) VALUE
node hw:0, #2 (2,0,0,Headphone Playback Switch,0) VALUE
node hw:0, #1 (2,0,0,Headphone Playback Volume,0) VALUE
node hw:0, #1 (2,0,0,Headphone Playback Volume,0) VALUE
node hw:0, #11 (2,0,0,Capture Source,0) VALUE
node hw:0, #11 (2,0,0,Capture Source,0) VALUE

```

[Pascal Lambert (plambert001)]

I just upgrade to pulseaudio:amd64 1:13.99.1-1ubuntu3.3 and I don't have the issue anymore :)

[Hui Wang (hui.wang)]

Great, it is a regression in the 3.2, and fixed in the 3.3.