[HDA-Intel - HDA Intel PCH, playback] No sound at all; sound works when I turn on the computer and login after the computer is off, but if i close the lid computer suspends, and upon wakeup from suspend no sound from built in speakers and built in microphone also does not work. If shut down and restart then both internal speakers and microphone will work. I have tried all available settings to fix this, but as a regular user, I have not been able to fix problem. Thank you for your help.

[dclohecy]

No sound from internal speakers and internal microphone does not work upon wake from suspend. No available settings can make sound work, but if computer is shut down and restarted then sound works until lid is closed and computer enters suspend. Then upon wake up from suspend, internal speakers and microphone will not work again until computer is restarted. Asus E203M, Ubuntu 18.04

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
Uname: Linux 4.18.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: david 1479 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 2 19:13:57 2019
InstallationDate: Installed on 2019-05-29 (4 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1082 F.... pulseaudio
                      david 1479 F.... pulseaudio
Symptom_Type: No sound at all
Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/26/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E203MAS.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: E203MAS
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE203MAS.302:bd06/26/2018:svnASUSTeKCOMPUTERINC.:pnVivoBook12_ASUSLaptopE203MAS_E203MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnE203MAS:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: VivoBook
dmi.product.name: VivoBook 12_ASUS Laptop E203MAS_E203MA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better.

If you wake your system and it has no sound, can you please go to `pavucontrol` [pulse audio volume control] and in the last Configuration tab, turn off your sound [profile]. Count to 1 (ie. a short delay) then return the profile setting to what it was before (ie. re-enable your sound to your default or favorite profile).

Does sound return? (if it does, it'll be for the current session only; this won't be permanent).

[dclohecy (f1x1t)]

I tried what you suggested: " please go to
`pavucontrol` [pulse audio volume control] and in the last Configuration
tab, turn off your sound [profile]. Count to 1 (ie. a short delay) then
return the profile setting to what it was before (ie. re-enable your
sound to your default or favorite profile).

Does sound return? (if it does, it'll be for the current session only;
this won't be permanent)."

and it did not work. I did this after resuming from suspend and no sound.
Even after doing this I still had no sound. Only way I have found so far
to get sound back is to shut off and then turn on, or to restart.

On Sun, Jun 2, 2019 at 8:10 PM Chris Guiver <email address hidden> wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better.
>
> If you wake your system and it has no sound, can you please go to
> `pavucontrol` [pulse audio volume control] and in the last Configuration
> tab, turn off your sound [profile]. Count to 1 (ie. a short delay) then
> return the profile setting to what it was before (ie. re-enable your
> sound to your default or favorite profile).
>
> Does sound return? (if it does, it'll be for the current session only;
> this won't be permanent).
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1831393
>
> Title:
> [HDA-Intel - HDA Intel PCH, playback] No sound at all; sound works
> when I turn on the computer and login after the computer is off, but
> if i close the lid computer suspends, and upon wakeup from suspend no
> sound from built in speakers and built in microphone also does not
> work. If shut down and restart then both internal speakers and
> microphone will work. I have tried all available settings to fix
> this, but as a regular user, I have not been able to fix problem.
> Thank you for your help.
>
> Status in alsa-driver package in Ubuntu:
> New
>
> Bug description:
> No sound from internal speakers and internal microphone does not work
> upon wake from suspend. No available settings can make sound work, but
> if computer is shut down and restarted then sound works until lid is
> closed and computer enters suspend. Then upon wake up from suspend,
> internal speakers and microphone will not work again until computer is
> restarted. Asus E203M, Ubuntu 18.04
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: alsa-base 1.0.25+dfsg-0ubuntu5
> ProcVersionSignature: Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
> Uname: Linux 4.18.0-20-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.6
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: david 1479 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Sun Jun 2 19:13:57 2019
> InstallationDate: Installed on 2019-05-29 (4 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> PackageArchitecture: all
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: alsa-driver
> Symptom: audio
> Symptom_AlsaPlaybackTest: ...