Comment 19 for bug 1575078

Revision history for this message
archenroot (archenroot-gmail) wrote :

Some interesting update.

The card worked for last 5 months without issue on Windows 10, and worked under Gentoo(I installed gentoo 1 week ago) until I started plugin-in the headphones. It worked like this about 5x times and then the sound stopped working at all. The device was visible, but unusable under Linux and Windows. I tried to disable Audio in BIOS and rebooted, but no luck (few times).

Then today I was updating my drivers under Windows again and also flashed the BIOS with latest one (strange was that the version installed was same as new proposed, but number of features was different). Anyway I pickup the install, flashed the BIOS and voila the sound card is online and working :-)

I didn't do screenshots, but if this will happen again, I will try to do some more data capture.

So in general I got to situation reported by some other users which were asking Dell to replace audio card at all in the past (I was saying my wife that I will do the same this morning), but finally BIOS flash helped.