no sound at all on toshiba portege r500-12p

Bug #1511148 reported by Axl
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

small toshiba notebook
portege r500-12p
Model PPR50E-06W09QGR

alsamixer app shows a sound card, all chanels enabled.
notebook got a rotary encoder volume wheel that seems to be supported by linux, since the volume popup/overlay pops up if used. but there is no sound at all. never.

same on ubuntu 15.05 and 14.04lts

didnt found any help or solution on the net yet.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-66.108-generic 3.13.11-ckt27
Uname: Linux 3.13.0-66-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: user 1419 F.... lxpanel
Date: Thu Oct 29 00:14:37 2015
InstallationDate: Installed on 2015-10-28 (0 days ago)
InstallationMedia: Ubuntu "Trusty" - Build amd64 LIVE Binary 20141224-10:35
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/04/2008
dmi.bios.vendor: TOSHIBA
dmi.bios.version: Version 1.60
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnTOSHIBA:bvrVersion1.60:bd03/04/2008:svnTOSHIBA:pnPORTEGER500:pvrPPR50E-06W09QGR:rvnTOSHIBA:rnPortablePC:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
dmi.product.name: PORTEGE R500
dmi.product.version: PPR50E-06W09QGR
dmi.sys.vendor: TOSHIBA

Revision history for this message
Axl (axel-werner-1973) wrote :
Revision history for this message
Raymond (superquad-vortex2) wrote :

Node 0x21 [Volume Knob Widget] wcaps 0x600080: Mono
  Volume-Knob: delta=0, steps=32, direct=0, val=64
  Unsolicited: tag=00, enabled=0
  Connection: 0

volume knob seem not enabled

do you mean thr driver enable volume knob in previous version ?

https://bugzilla.kernel.org/enter_bug.cgi?product=Drivers

you need to file upstream bug report if it is a regression

Revision history for this message
Axl (axel-werner-1973) wrote :
Download full text (15.2 KiB)

i dont know what you are talking about. the volume knob i am talking about is a physical controll wheel on the toshiba portege R500-12P Model PPR50E-06W09QGR notebook or netbook.

in the meanwhile since my report i tested MANY more linux distros. ubuntu up to 16, mint, arch, debian 8 . If the distro came up to life on it, ALWAYS the Audio remains silence. BUT...it was seen that the internal microphone works, since graphical mixer show inbound VU levels on the internal mic. however still any distro fails on the sound output. neither through speaker nor headphones.

today im running debian 8. behaves just the same as ubuntu.

###########################################

i found some entries in /var/log/syslog

Sep 5 13:56:27 toshi kernel: [ 4.534998] sound hdaudioC0D0: ALC262: SKU not ready 0x598301f0
Sep 5 13:56:27 toshi kernel: [ 4.535195] sound hdaudioC0D0: autoconfig: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
Sep 5 13:56:27 toshi kernel: [ 4.535200] sound hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
Sep 5 13:56:27 toshi kernel: [ 4.535205] sound hdaudioC0D0: hp_outs=1 (0x15/0x0/0x0/0x0/0x0)
Sep 5 13:56:27 toshi kernel: [ 4.535208] sound hdaudioC0D0: mono: mono_out=0x0
Sep 5 13:56:27 toshi kernel: [ 4.535212] sound hdaudioC0D0: inputs:
Sep 5 13:56:27 toshi kernel: [ 4.535216] sound hdaudioC0D0: Internal Mic=0x19
Sep 5 13:56:27 toshi kernel: [ 4.535220] sound hdaudioC0D0: Mic=0x18
Sep 5 13:56:27 toshi kernel: [ 4.542200] input: HDA Digital PCBeep as /devices/pci0000:00/0000:00:1b.0/sound/card0/hdaudioC0D0/input10
Sep 5 13:56:27 toshi kernel: [ 4.543435] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input11
Sep 5 13:56:27 toshi kernel: [ 4.543709] input: HDA Intel Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input12

###########################################

here is output of my lspci -v:

root@toshi:/home/user# lspci -v
00:00.0 Host bridge: Intel Corporation Mobile 945GM/PM/GMS, 943/940GML and 945GT Express Memory Controller Hub (rev 03)
 Subsystem: Toshiba America Info Systems Device 0001
 Flags: bus master, fast devsel, latency 0
 Capabilities: [e0] Vendor Specific Information: Len=09 <?>
 Kernel driver in use: agpgart-intel

00:02.0 VGA compatible controller: Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller (rev 03) (prog-if 00 [VGA controller])
 Subsystem: Toshiba America Info Systems Device 0022
 Flags: bus master, fast devsel, latency 0, IRQ 16
 Memory at ffc80000 (32-bit, non-prefetchable) [size=512K]
 I/O ports at cff8 [size=8]
 Memory at e0000000 (32-bit, prefetchable) [size=256M]
 Memory at ffc40000 (32-bit, non-prefetchable) [size=256K]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: [90] MSI: Enable- Count=1/1 Maskable- 64bit-
 Capabilities: [d0] Power Management version 2
 Kernel driver in use: i915

00:02.1 Display controller: Intel Corporation Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller (rev 03)
 Subsystem: Toshiba America Info Systems Device 0022
 Flags: fast devsel
 Memory at 8a000000 (32-bit, non-prefetchable) [disabled] [size=512K]...

Revision history for this message
Axl (axel-werner-1973) wrote :
Revision history for this message
Axl (axel-werner-1973) wrote :

UPDATE:

Problem solved.

i tested several big distros the last days and weeks on that toshiba r500 12p notebook / netbook without any luck or sound. so today i decided to temporarily reinstall windows 7 to try out sound there and see if i can unlock or unmute the sound. even with the original sound drivers for win7 the sound remained SILENT, just as within linux. so i did another google search for that problem, but excluded linux and there i found some threads on several forums that had just the same problem. on one thread i found the following link to some toshiba tool for windows, that is supposed to "unmute" or "disable mute" on the soundcard.

Sound Utility to Turn Mute Off |http://support.toshiba.com/support/viewContentDetail?contentId=1671893&pf=true

i dont know what exactly this tool does and where, but it worked!! installed, runned, rebootet and there where sound again under windows. next i installed debian 8 again and STILL SOUND at last.

so it seems the problem is relative common with lots of toshiba notebooks.

however...what is strange, i have been unable to unlock/unmute any soundcard from linux using pamixer or pavucontrol . all devices and channels where unmuted and maxed volume. so to me it sems there must be another "mute" switch somewhere else, where the linux tools dont reach for.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.