| 2012-08-16 19:53:11 |
Tim Graham |
bug |
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added bug |
| 2012-08-17 12:36:47 |
David Henningsson |
alsa-driver (Ubuntu): status |
New |
Triaged |
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| 2012-08-30 15:14:36 |
Anthony Wong |
bug |
|
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added subscriber Anthony Wong |
| 2012-08-30 16:35:26 |
Anthony Wong |
bug |
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added subscriber Kent Lin |
| 2012-09-03 15:29:12 |
Anthony Wong |
alsa-driver (Ubuntu): status |
Triaged |
In Progress |
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| 2012-09-13 04:35:18 |
Cyrus Lien |
alsa-driver (Ubuntu): assignee |
|
Cyrus Lien (cyruslien) |
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| 2012-09-24 01:28:10 |
Tacio Cordeiro Bicudo |
bug |
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added subscriber Tacio Cordeiro Bicudo |
| 2012-09-24 07:15:31 |
David Henningsson |
summary |
[X101CH, Realtek ID 269, Speaker, Internal] No sound at all |
[Asus X101CH] No sound after update (Ubuntu preinstall) |
|
| 2012-09-24 07:16:53 |
David Henningsson |
description |
This is a new Asus EeePc with Ubuntu preinstalled. The sound works out of the box, but after an initial update the internal speakers stop working. Audio via the headphone jack still works. A factory reset of the system (which reinstalls Ubuntu from a recovery partition) restores the sound but the next update breaks it again. Packages for pulseaudio and alsa are in the update, but it's not clear what is causing the problem.
I ran "ubuntu-bug audio" according to these instructions (https://wiki.ubuntu.com/DebuggingSoundProblems) to file this bug.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: alsa-base 1.0.25+dfsg-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-29.46-generic-pae 3.2.24
Uname: Linux 3.2.0-29-generic-pae i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu12
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic]
Subdevices: 1/1
Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tgraham 1749 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xdff00000 irq 46'
Mixer name : 'Intel CedarTrail HDMI'
Components : 'HDA:10ec0269,10438516,00100100 HDA:80862880,80860101,00100000'
Controls : 10
Simple ctrls : 4
Date: Thu Aug 16 21:34:37 2012
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-yanshui-precise-i386-20120615-0
InstallationMedia: Ubuntu 12.04 "Precise" - Failed to find casper uuid.conf in 'binary/casper/initrd.img-3.2.0-25-generic-pae.old-dkms' LIVE Binary 20120615-03:22
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
1749 tgraham F.... pulseaudio
PID ACCESS COMMAND
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [X101CH, Realtek ID 269, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/30/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X101CH.1101
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: X101CH
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX101CH.1101:bd05/30/2012:svnASUSTeKCOMPUTERINC.:pnX101CH:pvrx.x:rvnASUSTeKCOMPUTERINC.:rnX101CH:rvrx.xx:cvnASUSTeKCOMPUTERINC.:ct10:cvrx.x:
dmi.product.name: X101CH
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK COMPUTER INC. |
This is a new Asus EeePc with Ubuntu preinstalled. The sound works out of the box, but after an initial update the internal speakers stop working. Audio via the headphone jack still works. A factory reset of the system (which reinstalls Ubuntu from a recovery partition) restores the sound but the next update (of Linux kernel) breaks it again.
====
Current workaround:
Installing the latest DKMS package according to https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS should bring the sound back.
====
I ran "ubuntu-bug audio" according to these instructions (https://wiki.ubuntu.com/DebuggingSoundProblems) to file this bug.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: alsa-base 1.0.25+dfsg-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-29.46-generic-pae 3.2.24
Uname: Linux 3.2.0-29-generic-pae i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu12
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: HDA Generic [HDA Generic]
Subdevices: 1/1
Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tgraham 1749 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xdff00000 irq 46'
Mixer name : 'Intel CedarTrail HDMI'
Components : 'HDA:10ec0269,10438516,00100100 HDA:80862880,80860101,00100000'
Controls : 10
Simple ctrls : 4
Date: Thu Aug 16 21:34:37 2012
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-yanshui-precise-i386-20120615-0
InstallationMedia: Ubuntu 12.04 "Precise" - Failed to find casper uuid.conf in 'binary/casper/initrd.img-3.2.0-25-generic-pae.old-dkms' LIVE Binary 20120615-03:22
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
1749 tgraham F.... pulseaudio
PID ACCESS COMMAND
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [X101CH, Realtek ID 269, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/30/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X101CH.1101
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: X101CH
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX101CH.1101:bd05/30/2012:svnASUSTeKCOMPUTERINC.:pnX101CH:pvrx.x:rvnASUSTeKCOMPUTERINC.:rnX101CH:rvrx.xx:cvnASUSTeKCOMPUTERINC.:ct10:cvrx.x:
dmi.product.name: X101CH
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK COMPUTER INC. |
|
| 2012-09-24 07:17:03 |
David Henningsson |
summary |
[Asus X101CH] No sound after update (Ubuntu preinstall) |
[Asus X101CH, Internal speaker] No sound after update (Ubuntu preinstall) |
|
| 2012-09-26 00:43:04 |
Anthony Wong |
alsa-driver (Ubuntu): importance |
Undecided |
High |
|
| 2012-10-05 02:15:30 |
Cyrus Lien |
alsa-driver (Ubuntu): status |
In Progress |
Fix Released |
|
| 2017-05-26 22:15:46 |
lindis |
attachment added |
|
FFDE33953D4051656ADEBFCE4A21F309.jpg https://bugs.launchpad.net/bugs/1037763/+attachment/4884304/+files/FFDE33953D4051656ADEBFCE4A21F309.jpg |
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| 2017-07-01 06:36:41 |
lindis |
attachment added |
|
7E3791F9B58C1388C48C43E44E634AA1.jpg https://bugs.launchpad.net/bugs/1037763/+attachment/4907217/+files/7E3791F9B58C1388C48C43E44E634AA1.jpg |
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| 2017-07-03 08:42:37 |
lindis |
attachment added |
|
6B42486DFB83DDB9D7CEB8B299AA1819.jpg https://bugs.launchpad.net/bugs/1037763/+attachment/4908378/+files/6B42486DFB83DDB9D7CEB8B299AA1819.jpg |
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