Comment 6 for bug 432964

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Milan Bouchet-Valat (nalimilan) wrote : Re: [users-admin] unable to change real name

Good, we know have the original error. I don't know what can trigger this, but the problem is not specific to the gnome-system-tools.

Please run 'sudo apt-get install lslk' and
lslk /etc/passwd
It seems that another process/user is locking the file, preventing us from editing it. Sure, we should report errors instead of failing silently, but that's another story.

I don't think encrypted home changes anything to the problem, since the file is on the root partition.