Comment 18 for bug 578045

I will put in a comment from a non-techie source. I'm a fairly new user. I'm not a programmer. I really like Ubuntu but it seems to want to keep 'non-programmers' out. I see phrases here like 'look for binaries' or 'back'ported', etc. The average person does not know what these things mean. And if this is something that has to be done just to upgrade, well...you see my point. Upgrading should be simpler. I have 10.04 and I keep it because It's LTS but I'd like to upgrade. I'd like to explore other things Ubuntu has to offer but the last time I upgraded and had problems, the support from the community was not there (which is another topic altogether), so I stayed with 10.04.

I'm glad someone recognizes that there are users who really like Ubuntu but upgrading and getting support for systems that are not LTS is difficult for non-techies like myself. And BTW, I do spend much time in searching out answers to problems I may encounter, so it's not a matter of my just wanting to 'push a button' and have everything fixed for me.
Thanks