Kernel Panic (?) when watching streaming video

Bug #497607 reported by hidinginthemountains
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

When watching content streamed from thecomedynetwork.ca my laptop locked up. The sound began to repeat, video froze, mouse non-responsive, no entry accepted from keyboard. This required a hard reset.

I was unable to see anything in my log files (occurrence should be at about 18:06 Dec 16). I suspect the main cause is either graphics or sound related. Possible relation to https://bugs.launchpad.net/ubuntu/+source/linux/+bug/495322 (reported when on Jaunty). This is a FRESH install of Karmic, not upgraded. No hardware changes. Memory tested OK. ubuntu-restricted-extras is installed, otherwise this system is basically out-of-the-box.

ProblemType: Bug
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ian 1482 F.... pulseaudio
 /dev/snd/controlC0: ian 1482 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xc0500000 irq 16'
   Mixer name : 'Realtek ALC861-VD'
   Components : 'HDA:11c13026,11790001,00100700 HDA:10ec0862,11791105,00100001'
   Controls : 14
   Simple ctrls : 9
Card1.Amixer.info:
 Card hw:1 'U0x46d0x8d7'/'USB Device 0x46d:0x8d7 at usb-0000:00:13.0-1, full speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:08d7'
   Controls : 3
   Simple ctrls : 2
Date: Wed Dec 16 18:11:44 2009
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=e17b2265-d41c-4fa4-90b6-f4ad63fd9684
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
MachineType: TOSHIBA Satellite A100
Package: linux-image-2.6.31-16-generic 2.6.31-16.53
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-16-generic root=UUID=f70b778b-217e-4627-84b9-3b3931f89485 ro quiet splash
ProcEnviron:
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-16.53-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-16-generic N/A
 linux-firmware 1.25
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Uname: Linux 2.6.31-16-generic i686
XsessionErrors:
 (gnome-settings-daemon:1499): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1499): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:1599): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:1618): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (gnome-panel:1598): Gtk-WARNING **: gtk_widget_size_allocate(): attempt to allocate widget with width -5 and height 24
dmi.bios.date: 09/30/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 5.60
dmi.board.name: SB450
dmi.board.vendor: ATI
dmi.board.version: Rev0.4b
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: ATI
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr5.60:bd09/30/2008:svnTOSHIBA:pnSatelliteA100:pvrPSAAKC-VA104C:rvnATI:rnSB450:rvrRev0.4b:cvnATI:ct1:cvrN/A:
dmi.product.name: Satellite A100
dmi.product.version: PSAAKC-VA104C
dmi.sys.vendor: TOSHIBA

Revision history for this message
hidinginthemountains (hidinginthemountains) wrote :
Revision history for this message
hidinginthemountains (hidinginthemountains) wrote :

Happened again at 2:53 Dec 17. Same scenario (different site, but same software). Was not in full screen this time. Still nothing indicated in log files (hard reset again).

At this point I suspect this is graphics or flash related. Would like to know how I could get some information on what precisely my laptop was trying to do when it locked up. Is there some sort of verbose logging I can enable for my graphics?

Revision history for this message
hidinginthemountains (hidinginthemountains) wrote :

I would appreciate anyone with similar hardware/OS (ATI Xpress 200m/Karmic-Jaunty) to let me know if they experience this when viewing video or flash video. I'll be able to take a look at your report and maybe see a connection then. Thanks.

Revision history for this message
hidinginthemountains (hidinginthemountains) wrote :

I may have narrowed it down a little more. Though I still don't have anything logged, I had the same panic again today (non-responsive, caps-lock blinks, needs hard reset), BUT for the first time it was NOT when using a sound/streaming video ap. This time it happened when using Google Earth. This suggests to me that this is likely something to do with my ATI integrated card and the open source driver.

Revision history for this message
Monkey (monkey-libre) wrote :

I´ve assigned this bug to the linux package. Thank You for making Ubuntu better.

affects: ubuntu → linux (Ubuntu)
Andy Whitcroft (apw)
tags: added: karmic
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi hidinginthemountains,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 497607

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
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