Ubuntu 9.04 Will Not Work on HP m9250f

Bug #366231 reported by mamamel on 2009-04-24
8
Affects Status Importance Assigned to Milestone
Ubuntu
Undecided
Unassigned

Bug Description

8.10 and 8.04 LTS (32 or 64 bits) installed and worked just fine on my Quad core HP m9250f (default factory hardware, nothing changed or upgraded)

9.04 (32 or 64 bits) just won't work, had same problems w/ the Beta versions and then the Release candidate

    * First, the installation takes much longer than it took w/ Intrepid Ibex versions
    * After the installation ends and PC goes into first boot, first it will freeze on splash window (Ubuntu logo and progress status bar)
    * Then, after several minutes it goes into text mode boot messages
    * Always freezes on "BlueTooth" entry, that's as far as it goes...eventually I'm forced to turn off PC since it never actually boots successfully

Like I said, 8.04 & 8.10 installed and worked just fine on same machine, following same installation procedures.....but I've never been able to get 9.04 to work

Anybody having same issues, or anybody has any ideas?

mamamel (jmanuelonline) on 2009-04-24
description: updated
tags: added: bluetooth boot hp installation m9250f
Ben Koerner (koernerb) wrote :

Just a shot in the dark but if you have a bluetooth device try disabling it or disconnecting it.

Nope, no bluetooth device.....same as when I had 8.10 and 8.04 installed

-----------

On Fri, Apr 24, 2009 at 4:36 PM, Ben Koerner <email address hidden> wrote:

> Just a shot in the dark but if you have a bluetooth device try disabling
> it or disconnecting it.
>
> --
> Ubuntu 9.04 Will Not Work on HP m9250f
> https://bugs.launchpad.net/bugs/366231
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu: New
>
> Bug description:
> 8.10 and 8.04 LTS (32 or 64 bits) installed and worked just fine on my Quad
> core HP m9250f (default factory hardware, nothing changed or upgraded)
>
> 9.04 (32 or 64 bits) just won't work, had same problems w/ the Beta
> versions and then the Release candidate
>
> * First, the installation takes much longer than it took w/ Intrepid
> Ibex versions
> * After the installation ends and PC goes into first boot, first it will
> freeze on splash window (Ubuntu logo and progress status bar)
> * Then, after several minutes it goes into text mode boot messages
> * Always freezes on "BlueTooth" entry, that's as far as it
> goes...eventually I'm forced to turn off PC since it never actually boots
> successfully
>
> Like I said, 8.04 & 8.10 installed and worked just fine on same machine,
> following same installation procedures.....but I've never been able to get
> 9.04 to work
>
> Anybody having same issues, or anybody has any ideas?
>

--
Juan Manuel Ramirez
<email address hidden>

jtholmes (jtholmes) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better.
Unfortunately, we can't fix it because your description didn't include enough information.

Next time this happens, can you switch to a text console by hitting
CTRL + ALT + F1, login there, and then run
sudo apport-collect -l linux 366231

thanks

Changed in ubuntu:
status: New → Incomplete

Architecture: amd64
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
ProcEnviron:
 PATH=(custom, no user)
 LANG=fr_CA.UTF-8
 SHELL=/bin/bash
Uname: Linux 2.6.28-11-generic x86_64
UserGroups:

DarkInnate (ddleger) wrote :

Hi,

I have the same machine and the same problem as mamamel. The only difference is that in my case, my machine doesn't exactly freeze during boot, although at first sight, it certainly seems like it. After a while, and several error messages, the boot completes, and the login screen (GDM) shows up. Here's a short log of the boot messages:

(... stuff ...)
 * Starting bluetooth
[ 35.476020] usb 2-8: device descriptor read/64, error -110
[ 50.804018] usb 2-8: device descriptor read/64, error -110
[ 66.020022] usb 2-8: device descriptor read/64, error -110
[ 71.256103] usb 2-8: device descriptor read/8, error -110
[ 76.376111] usb 2-8: device descriptor read/8, error -110
[ 81.612138] usb 2-8: device descriptor read/8, error -110
[ 86.732269] usb 2-8: device descriptor read/8, error -110
[ 86.836029] hub 2-0:1.0: unable to enumerate USB device on port 8

 * Starting GNOME Display Manager...
 * Starting network connection manager NetworkManager
 * Starting Avahi mDNS/DMS-SD Daemon avahi-daemon
 * Starting Common Unix Printing System: cupsd
 * PulseAudio configured for per-user sessions

There is a 5-20 second delay between every 'usb 2-8: device descriptor read/, error -110' line of output.

DarkInnate (ddleger) on 2009-05-07
tags: added: jaunty
DarkInnate (ddleger) wrote :

At the GDM login screen, the wireless keyboard and mouse that came with the computer don't respond for approximately 75 seconds, no matter which USB port I try connecting the receiver. Then they respond again, and things go smoothly. During these 75 seconds, my other (wired) USB mouse works fine. Maybe the HP USB receiver has something to do with this issue, but I wouldn't know for sure. I'll try getting a spare wired USB keyboard tomorrow and come back to test the whole thing, to see if this issue is specific to the USB receiver.

DarkInnate (ddleger) wrote :

As weird as it may sound, the problem was caused by my HP LaserJet 1020 printer. After unplugging it from my PC, there's no more problems; no freezing, no text mode boot messages, just a normal, blazing fast boot sequence. So mamamel, if you still have that problem, try unplugging anything USB other than your mouse and keyboard, and tell us about the results.

mamamel (jmanuelonline) wrote :

Mamamel reporting again,

Following advice, disconnected every USB device...with exception of keyboard & mouse

Installation now works; I made sure to run updates and fully update / patch the OS

Then I started connecting USB devices one by one, connect...reboot....see if OS would boot OK

Logitech Webcam OK (tested w/ Cheese), external USB Seagate Hard Drive OK, even the Canon Scanner (CanoScan Lide 90)

and the culprit was......my APC Back-UPS LS700; which also has a USB connection into PC (dual Booting with Vista 64 bit, for use with shutdown software). That was last device connected; as soon as I restarted PC....boot froze up at exactly same place (although error message throws you off balance "Bluetooth" entry) and never booted OK again

Once I disconnected the UPS USB cable, bingo.....everything worked OK

mamamel (jmanuelonline) wrote :

Hope this info helps somebody later on...before giving up disconnect every USB device

Test installation again, if it works update / patch OS then start connecting USB devices one by one, reboot and keep doing until you find what USB device is the culprit

In my case, I am officially reporting that an HP m9250f will not install Ubuntu 9.04 (32 or 64 bits) successfully if you have an APC Back-UPS LS 700 connected to PC's USB port

So obviously, there is a problem at that level (USB devices), see DarkInnate's post....same problem but on that case it was an HP LaserJet 1020 on USB port as well

Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status: Incomplete → Expired
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