Comment 21 for bug 31775

Revision history for this message
Matt Zimmerman (mdz) wrote : Re: [Bug 31775] Ubuntu should have better links to support options

On Tue, Mar 07, 2006 at 05:27:05PM -0000, Jane Silber wrote:
> Public bug report changed:
> https://launchpad.net/malone/bugs/31775
>
> Comment:
> To add another twist to this, please make sure there are sensible
> defaults when the users clicks on those menu items and isn't online at
> the time.
>
> Asking for support and being taken to an error page in the browser isn't
> very helpful. Can we detect if the user isn't online at the time and
> put up a fixed page?

This would be possible with a helper program, but what Mark asked for was a
trivial feature with static URLs.

It is not trivial to make these menu items behave correctly with respect to
the user's language settings and Internet connectivity, and we shouldn't
force non-trivial features into Dapper at this late stage without more
thorough consideration.

I'm happy to debate the ideal solution, but as concerns Dapper, we don't
really have the option of an ideal solution.

--
 - mdz