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0e1f616
(Get the code!)
Sorry for not quoting, I don't know how to use malone's email interface yet.
On the "Community" point you make, that's fine by me.
However "Technical" does not go anywhere towards establishing that that service is a paid for one. Both free and commercial support can be "technical". So, something like:
"Free (Community) Support"
"Commercial Support"
would work I think.
On the local language point, you're right: if the URIs can be localised, then that is no problem. But if they can't, a link to an English webpage with a link at the bottom to another page which has various languages on it is nowhere near as good as a link to the latter page straight away. In the first case, the user who doesn't speak any English has no change of finding the right page.
Matt