USB flash drive not recognized

Reported by kelly lin on 2008-09-11
30
This bug affects 6 people
Affects Status Importance Assigned to Milestone
Ubuntu
Undecided
Unassigned

Bug Description

I have a USB flash drive and it worked fine in Windows XP.
Then I boot the same computer in Ubuntu and plug my USB flash drive into the USB port located on the front of my computer, Just as I did it in Windows XP.

What you expected to happen:
I was expecting the USB flash drive to be mounted automatically or at least show up when i use "sudo fdisk -l".

What happened instead:
It dose not mount automatically and it dose not show up when i use "sudo fdisk -l"

After plug the USB flash drive in I used the commend "sudo fdisk -l"
Here's the out put

Disk /dev/sda: 40.0 GB, 40000000000 bytes
255 heads, 63 sectors/track, 4863 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0xd0f4738c

   Device Boot Start End Blocks Id System
/dev/sda1 * 1 4255 34178256 7 HPFS/NTFS
/dev/sda2 4256 4316 489982+ 7 HPFS/NTFS
/dev/sda3 4317 4863 4393777+ 5 Extended
/dev/sda5 4317 4832 4144738+ 83 Linux
/dev/sda6 4833 4863 248976 82 Linux swap / Solaris

My computer model is a Dell Dimension 3000 service tag: D80DL61
The USB flash drive that does not work is a 1GB Staples Relay. I uninstalled the U3 by using a uninstaller from the official site, then I formated it to FAT32 with Windows XP
I also have another USB flash drive that works fine, it is a 1GB SanDisk Cruzer mini. in FAT32 format.
My Ubuntu version is the Hardy Heron
The Kernel is 2.6.24-19-generic

attached are the output from:

lspci
lspci -n
lsusb
lsb_release -a
lsusb -v
dmesg

lspci
00:00.0 Host bridge: Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface (rev 02)
00:02.0 VGA compatible controller: Intel Corporation 82865G Integrated Graphics Controller (rev 02)
00:1d.0 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1 (rev 02)
00:1d.1 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2 (rev 02)
00:1d.3 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4 (rev 02)
00:1d.7 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB2 EHCI Controller (rev 02)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c2)
00:1f.0 ISA bridge: Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge (rev 02)
00:1f.1 IDE interface: Intel Corporation 82801EB/ER (ICH5/ICH5R) IDE Controller (rev 02)
00:1f.3 SMBus: Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller (rev 02)
00:1f.5 Multimedia audio controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller (rev 02)
01:01.0 Modem: Intel Corporation FA82537EP 56K V.92 Data/Fax Modem PCI (rev 04)
01:08.0 Ethernet controller: Intel Corporation 82562EZ 10/100 Ethernet Controller (rev 02)

lspci -n
00:00.0 0600: 8086:2570 (rev 02)
00:02.0 0300: 8086:2572 (rev 02)
00:1d.0 0c03: 8086:24d2 (rev 02)
00:1d.1 0c03: 8086:24d4 (rev 02)
00:1d.3 0c03: 8086:24de (rev 02)
00:1d.7 0c03: 8086:24dd (rev 02)
00:1e.0 0604: 8086:244e (rev c2)
00:1f.0 0601: 8086:24d0 (rev 02)
00:1f.1 0101: 8086:24db (rev 02)
00:1f.3 0c05: 8086:24d3 (rev 02)
00:1f.5 0401: 8086:24d5 (rev 02)
01:01.0 0703: 8086:1080 (rev 04)
01:08.0 0200: 8086:1050 (rev 02)

lsusb
Bus 003 Device 004: ID 0781:540a SanDisk Corp.
Bus 003 Device 001: ID 0000:0000
Bus 002 Device 003: ID 046d:c00e Logitech, Inc. M-BJ69 Optical Wheel Mouse
Bus 002 Device 002: ID 03f0:7304 Hewlett-Packard DeskJet 35xx
Bus 002 Device 001: ID 0000:0000
Bus 001 Device 003: ID 0ac8:301b Z-Star Microelectronics Corp. ZC0301 WebCam
Bus 001 Device 001: ID 0000:0000

lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 8.04.1
Release: 8.04
Codename: hardy

lsusb -v
       bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0002 1x 2 bytes
        bInterval 255
can't get hub descriptor: Operation not permitted
cannot read device status, Operation not permitted (1)

Bus 002 Device 003: ID 046d:c00e Logitech, Inc. M-BJ69 Optical Wheel Mouse
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 8
  idVendor 0x046d Logitech, Inc.
  idProduct 0xc00e M-BJ69 Optical Wheel Mouse
  bcdDevice 11.10
  iManufacturer 1
  iProduct 2
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 34
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower 98mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 1 Boot Interface Subclass
      bInterfaceProtocol 2 Mouse
      iInterface 0
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
          bcdHID 1.10
          bCountryCode 0 Not supported
          bNumDescriptors 1
          bDescriptorType 34 Report
          wDescriptorLength 52
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0004 1x 4 bytes
        bInterval 10
can't get device qualifier: Operation not permitted
can't get debug descriptor: Operation not permitted
cannot read device status, Operation not permitted (1)

Bus 002 Device 002: ID 03f0:7304 Hewlett-Packard DeskJet 35xx
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 8
  idVendor 0x03f0 Hewlett-Packard
  idProduct 0x7304 DeskJet 35xx
  bcdDevice 1.00
  iManufacturer 1 hp
  iProduct 2 deskjet 3500
  iSerial 3 TH36L141VN7O
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 32
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xc0
      Self Powered
    MaxPower 2mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 7 Printer
      bInterfaceSubClass 1 Printer
      bInterfaceProtocol 2 Bidirectional
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x01 EP 1 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
Device Status: 0x0001
  Self Powered

Bus 002 Device 001: ID 0000:0000
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 1.10
  bDeviceClass 9 Hub
  bDeviceSubClass 0 Unused
  bDeviceProtocol 0 Full speed (or root) hub
  bMaxPacketSize0 64
  idVendor 0x0000
  idProduct 0x0000
  bcdDevice 2.06
  iManufacturer 3
  iProduct 2
  iSerial 1
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 25
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xe0
      Self Powered
      Remote Wakeup
    MaxPower 0mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 9 Hub
      bInterfaceSubClass 0 Unused
      bInterfaceProtocol 0 Full speed (or root) hub
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0002 1x 2 bytes
        bInterval 255
can't get hub descriptor: Operation not permitted
cannot read device status, Operation not permitted (1)

Bus 001 Device 003: ID 0ac8:301b Z-Star Microelectronics Corp. ZC0301 WebCam
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 1.10
  bDeviceClass 255 Vendor Specific Class
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 8
  idVendor 0x0ac8 Z-Star Microelectronics Corp.
  idProduct 0x301b ZC0301 WebCam
  bcdDevice 1.00
  iManufacturer 1
  iProduct 2
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 193
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower 160mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 1
          Transfer Type Isochronous
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0000 1x 0 bytes
        bInterval 1
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 10
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 1
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 1
          Transfer Type Isochronous
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0080 1x 128 bytes
        bInterval 1
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 10
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 2
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 1
          Transfer Type Isochronous
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x00c0 1x 192 bytes
        bInterval 1
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 10
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 3
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 1
          Transfer Type Isochronous
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0100 1x 256 bytes
        bInterval 1
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 10
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 4
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 1
          Transfer Type Isochronous
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0180 1x 384 bytes
        bInterval 1
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 10
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 5
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 1
          Transfer Type Isochronous
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0200 1x 512 bytes
        bInterval 1
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 10
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 6
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 1
          Transfer Type Isochronous
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0300 1x 768 bytes
        bInterval 1
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 10
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 7
      bNumEndpoints 2
      bInterfaceClass 255 Vendor Specific Class
      bInterfaceSubClass 255 Vendor Specific Subclass
      bInterfaceProtocol 255 Vendor Specific Protocol
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 1
          Transfer Type Isochronous
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0380 1x 896 bytes
        bInterval 1
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 10
cannot read device status, Operation not permitted (1)

Bus 001 Device 001: ID 0000:0000
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 1.10
  bDeviceClass 9 Hub
  bDeviceSubClass 0 Unused
  bDeviceProtocol 0 Full speed (or root) hub
  bMaxPacketSize0 64
  idVendor 0x0000
  idProduct 0x0000
  bcdDevice 2.06
  iManufacturer 3
  iProduct 2
  iSerial 1
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 25
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xe0
      Self Powered
      Remote Wakeup
    MaxPower 0mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 9 Hub
      bInterfaceSubClass 0 Unused
      bInterfaceProtocol 0 Full speed (or root) hub
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0002 1x 2 bytes
        bInterval 255
can't get hub descriptor: Operation not permitted
cannot read device status, Operation not permitted (1)

kelly lin (kellykailin) wrote :
Alan Pope ㋛ (popey) wrote :

Can you please take a look at #88746 and see if the workaround suggestions in the first post help?

kelly lin (kellykailin) wrote :

Steps to reproduce:
1. Insert your USB 2.0 device (like a flash drive)
2. If the device is recognised and mounted properly try copying a file to it.
3. Comfirm with the 'dmesg' command that it isn't functioning properly. (I/O errors etc)
4. Remove the USB device
5. Unload ehci_hcd with 'sudo modprobe -r ehci_hcd'
6. Insert your USB device again.
7. Check that everything works. (copy some files, etc.)

So I did the above procedure and it doesn't work. as It dose not mount automatically and it dose not show up when i do "sudo fdisk -l"
Then I tried "sudo depmod -a" it still doesn't work.

Does this mean this bug report is not a duplicate of #88746?
I am asking this question because people in bug #88746 seems to get their USB flash drive to work by using the procedure above when I can not access my USB flash drive what's so ever.
If this bug is a duplicate of #88746 than I will post this post over there.

Attached are the

    #uname -a > uname-a.log

    #cat /proc/version_signature > version.log

    #dmesg > dmesg.log

    #sudo lspci -vvnn > lspci-vvnn.log

kelly lin (kellykailin) wrote :
kelly lin (kellykailin) wrote :
kelly lin (kellykailin) wrote :
kelly lin (kellykailin) wrote :
Toby Dickenson (toby-tarind) wrote :

It looks different to #88746. You mention you have one USB drive that works, and one that does not; can you confirm this happens even if there are inserted into the same USB port. That would definitely make it different to #88746.

If that is the case, can you eliminate the possibility that your "Relay" drive is defective by trying it on a different computer.

kelly lin (kellykailin) wrote :

Yes, I used the sane USB port.
I tried "Relay" drive on another computer "IBM thinkpad" under Windows XP, it works fine.
Not to mention that the "Relay" drive works fine under the Dell Dimension 3000 when I boot it into Windows XP.
Based on the observation above, I believe that the "Relay" drive works is not defected.

Guillermo Aguilar (ga-aguilar) wrote :

Same problem here, with Relay 1GB flashdrive. It is recognized in windows XP and Vista, but not on Ubuntu Jaunty or Karmic.
I think I probably buy another flashdrive ... :s
And it's not a duplicate of the bug #88746. This flashdrive is NOT recognized at all, .

guille@espaik:~$ cat /var/log/messages | tail

Dec 24 17:28:08 espaik kernel: [ 1911.504296] usb 2-4: new high speed USB device using ehci_hcd and address 2
Dec 24 17:28:29 espaik kernel: [ 1931.640281] usb 2-4: configuration #1 chosen from 1 choice

guille@espaik:~$ sudo fdisk -l

Disk /dev/sda: 250.0 GB, 250000000000 bytes
255 heads, 63 sectors/track, 30394 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Disk identifier: 0xb2e4fbc0

   Device Boot Start End Blocks Id System
/dev/sda1 * 1 4176 33543688+ 7 HPFS/NTFS
/dev/sda2 4177 30394 210596085 f W95 Ext'd (LBA)
/dev/sda5 4177 5099 7413966 83 Linux
/dev/sda6 5100 29345 194755963+ 7 HPFS/NTFS
/dev/sda7 29346 29473 1028128+ 82 Linux swap / Solaris
/dev/sda8 29474 30394 7397901 83 Linux

Changed in ubuntu:
status: New → Confirmed
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