The system crashes/hangs
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Ubuntu |
Expired
|
Undecided
|
Unassigned |
Bug Description
the system crashes/hangs and sound loops when watching videos. please help as this laptop is needed for my child's home schooling
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSign
Uname: Linux 5.8.0-38-generic x86_64
NonfreeKernelMo
ApportVersion: 2.20.11-
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckR
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon Jan 18 22:46:57 2021
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
DkmsStatus:
bcmwl, 6.30.223.271+bdcom: added
broadcom-sta, 6.30.223.271, 5.8.0-38-generic, x86_64: installed
GpuHangFrequency: Several times a day
GpuHangReproduc
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Haswell-ULT Integrated Graphics Controller [103c:227e]
InstallationDate: Installed on 2021-01-18 (0 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
ProcEnviron:
LANGUAGE=en_GB:en
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/19/2014
dmi.bios.release: 15.52
dmi.bios.vendor: Insyde
dmi.bios.version: F.34
dmi.board.
dmi.board.name: 227E
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 77.35
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.
dmi.ec.
dmi.modalias: dmi:bvnInsyde:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV X=Null
dmi.product.name: HP Pavilion 15 Notebook PC
dmi.product.sku: J5B67EA#ABU
dmi.product.
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-
version.
version.
version.
version.
version.
version.
version.
affects: | ubuntu → xorg (Ubuntu) |
Thanks for the bug report.
I can't see any crashes or freezes in the attached files. Next time the problem happens, please reboot and then in a Terminal run:
journalctl -b-1 > prevboot.txt
and attach the resulting text file here.
Please also follow these steps to check for past crashes:
1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
2. If step 1 failed then look at https:/ /errors. ubuntu. com/user/ ID where ID is the content of file /var/lib/ whoopsie/ whoopsie- id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.
3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.
Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.