Ubuntu

The system crashes/hangs

Bug #1912275 reported by chris on 2021-01-18

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Expired	Undecided	Unassigned

Bug Description

the system crashes/hangs and sound loops when watching videos. please help as this laptop is needed for my child's home schooling

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: xorg 1:7.7+19ubuntu14
ProcVersionSignature: Ubuntu 5.8.0-38.43~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-38-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: skip
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon Jan 18 22:46:57 2021
DistUpgraded: Fresh install
DistroCodename: focal
DistroVariant: ubuntu
DkmsStatus:
bcmwl, 6.30.223.271+bdcom: added
broadcom-sta, 6.30.223.271, 5.8.0-38-generic, x86_64: installed
GpuHangFrequency: Several times a day
GpuHangReproducibility: Occurs more often under certain circumstances
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Haswell-ULT Integrated Graphics Controller [103c:227e]
InstallationDate: Installed on 2021-01-18 (0 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
ProcEnviron:
LANGUAGE=en_GB:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-38-generic root=UUID=1abcb365-cc5b-42e1-8f23-09c6b2cfd2b6 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/19/2014
dmi.bios.release: 15.52
dmi.bios.vendor: Insyde
dmi.bios.version: F.34
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 227E
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 77.35
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 77.53
dmi.modalias: dmi:bvnInsyde:bvrF.34:bd12/19/2014:br15.52:efr77.53:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0975100000405F10000620180:rvnHewlett-Packard:rn227E:rvr77.35:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV X=Null
dmi.product.name: HP Pavilion 15 Notebook PC
dmi.product.sku: J5B67EA#ABU
dmi.product.version: 0975100000405F10000620180
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1

Tags:

Revision history for this message

chris (cstavely84) wrote on 2021-01-18:

CurrentDmesg.txt Edit (69.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.0 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.2 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.9 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (896 bytes, text/plain; charset="utf-8")
Lsusb.txt Edit (440 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (885 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (45.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.4 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.6 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (175.9 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (41.4 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (41.5 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (15.7 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (455.2 KiB, text/plain; charset="utf-8")
make.log.txt Edit (5.1 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (23.4 KiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2021-01-19

affects:

ubuntu → xorg (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-01-19:

Thanks for the bug report.

I can't see any crashes or freezes in the attached files. Next time the problem happens, please reboot and then in a Terminal run:

journalctl -b-1 > prevboot.txt

and attach the resulting text file here.

Please also follow these steps to check for past crashes:

1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

summary:	- Xorg freeze + The system crashes/hangs
affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

chris (cstavely84) wrote on 2021-01-19: Re: [Bug 1912275] Re: Xorg freeze

Download full text (5.2 KiB)

Many thanks for your help. It did happen again today while using MS Teams.
This is the first time using Ubuntu in about 9 years, everything back then
just seemed to work with no issue. I had to try and search for 4 hours to
find terminal input to get my WiFi adapter to work! I didn’t really grasp
the terminal and I am finding it exceedingly difficult to run commands
successfully and find crash reports. I do apologise for the lack of
apparent information

On Tue, 19 Jan 2021 at 02:05, Daniel van Vugt <email address hidden>
wrote:

Many thanks for your help. It did happen again today while using MS Teams.
This is the first time using Ubuntu in about 9 years, everything back then
just seemed to work with no issue.  I had to try and search for 4 hours to
find terminal input to get my WiFi adapter to work! I didn’t really grasp
the terminal and I am finding it exceedingly difficult to run commands
successfully and find crash reports. I do apologise for the lack of
apparent information

On Tue, 19 Jan 2021 at 02:05, Daniel van Vugt <1912275@bugs.launchpad.net>
wrote:

> Thanks for the bug report.
>
> I can't see any crashes or freezes in the attached files. Next time the
> problem happens, please reboot and then in a Terminal run:
>
>   journalctl -b-1 > prevboot.txt
>
> and attach the resulting text file here.
>
> Please also follow these steps to check for past crashes:
>
> 1. Look in /var/crash for crash files and if found run:
>     ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
> ** Summary changed:
>
> - Xorg freeze
> + The system crashes/hangs
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1912275
>
> Title:
>   The system crashes/hangs
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   the system crashes/hangs and sound loops when watching videos.  please
>   help as this laptop is needed for my child's home schooling
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.8.0-38.43~20.04.1-generic 5.8.18
>   Uname: Linux 5.8.0-38-generic x86_64
>   NonfreeKernelModules: wl
>   ApportVersion: 2.20.11-0ubuntu27.14
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CasperMD5CheckResult: skip
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Mon Jan 18 22:46:57 2021
>   DistUpgraded: Fresh install
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   DkmsStatus:
>    bcmwl, 6.30.223.271+bdcom: added
>    broadcom-sta, 6.30.223.271, 5.8.0-38-generic, x86_64: installed
>   GpuHangFrequency: Several times a day
>   GpuHangReproducibility: Occurs more often under certain circumstances
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
>      Subsystem: Hewlett-Packard Company Haswell-ULT Integrated Graphics
> Controller [103c:227e]
>   InstallationDate: Installed on 2021-01-18 (0 days ago)
>   InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64
> (20200731)
>   MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
>   ProcEnviron:
>    LANGUAGE=en_GB:en
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_GB.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-38-generic
> root=UUID=1abcb365-cc5b-42e1-8f23-09c6b2cfd2b6 ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 12/19/2014
>   dmi.bios.release: 15.52
>   dmi.bios.vendor: Insyde
>   dmi.bios.version: F.34
>   dmi.board.asset.tag: Type2 - Board Asset Tag
>   dmi.board.name: 227E
>   dmi.board.vendor: Hewlett-Packard
>   dmi.board.version: 77.35
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.chassis.version: Chassis Version
>   dmi.ec.firmware.release: 77.53
>   dmi.modalias:
> dmi:bvnInsyde:bvrF.34:bd12/19/2014:br15.52:efr77.53:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0975100000405F10000620180:rvnHewlett-Packard:rn227E:rvr77.35:cvnHewlett-Packard:ct10:cvrChassisVersion:
>   dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV X=Null
>   dmi.product.name: HP Pavilion 15 Notebook PC
>   dmi.product.sku: J5B67EA#ABU
>   dmi.product.version: 0975100000405F10000620180
>   dmi.sys.vendor: Hewlett-Packard
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1912275/+subscriptions
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-01-20:

There might not be any crash files, and that's fine.

Next, please wait until the problem happens again, then reboot, open the Terminal app and type:

journalctl -b-1 > prevboot.txt

That will create a new file called 'prevboot.txt' in the home directory, which we would like you to attach here.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2021-03-21:

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status:	Incomplete → Expired

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.