Many thanks for your help. It did happen again today while using MS Teams.
This is the first time using Ubuntu in about 9 years, everything back then
just seemed to work with no issue.  I had to try and search for 4 hours to
find terminal input to get my WiFi adapter to work! I didn’t really grasp
the terminal and I am finding it exceedingly difficult to run commands
successfully and find crash reports. I do apologise for the lack of
apparent information

On Tue, 19 Jan 2021 at 02:05, Daniel van Vugt <email address hidden>
wrote:

> Thanks for the bug report.
>
> I can't see any crashes or freezes in the attached files. Next time the
> problem happens, please reboot and then in a Terminal run:
>
>   journalctl -b-1 > prevboot.txt
>
> and attach the resulting text file here.
>
> Please also follow these steps to check for past crashes:
>
> 1. Look in /var/crash for crash files and if found run:
>     ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
> ** Summary changed:
>
> - Xorg freeze
> + The system crashes/hangs
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1912275
>
> Title:
>   The system crashes/hangs
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   the system crashes/hangs and sound loops when watching videos.  please
>   help as this laptop is needed for my child's home schooling
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.8.0-38.43~20.04.1-generic 5.8.18
>   Uname: Linux 5.8.0-38-generic x86_64
>   NonfreeKernelModules: wl
>   ApportVersion: 2.20.11-0ubuntu27.14
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CasperMD5CheckResult: skip
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Mon Jan 18 22:46:57 2021
>   DistUpgraded: Fresh install
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   DkmsStatus:
>    bcmwl, 6.30.223.271+bdcom: added
>    broadcom-sta, 6.30.223.271, 5.8.0-38-generic, x86_64: installed
>   GpuHangFrequency: Several times a day
>   GpuHangReproducibility: Occurs more often under certain circumstances
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
>      Subsystem: Hewlett-Packard Company Haswell-ULT Integrated Graphics
> Controller [103c:227e]
>   InstallationDate: Installed on 2021-01-18 (0 days ago)
>   InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64
> (20200731)
>   MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
>   ProcEnviron:
>    LANGUAGE=en_GB:en
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_GB.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-38-generic
> root=UUID=1abcb365-cc5b-42e1-8f23-09c6b2cfd2b6 ro quiet splash vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 12/19/2014
>   dmi.bios.release: 15.52
>   dmi.bios.vendor: Insyde
>   dmi.bios.version: F.34
>   dmi.board.asset.tag: Type2 - Board Asset Tag
>   dmi.board.name: 227E
>   dmi.board.vendor: Hewlett-Packard
>   dmi.board.version: 77.35
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.chassis.version: Chassis Version
>   dmi.ec.firmware.release: 77.53
>   dmi.modalias:
> dmi:bvnInsyde:bvrF.34:bd12/19/2014:br15.52:efr77.53:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr0975100000405F10000620180:rvnHewlett-Packard:rn227E:rvr77.35:cvnHewlett-Packard:ct10:cvrChassisVersion:
>   dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV X=Null
>   dmi.product.name: HP Pavilion 15 Notebook PC
>   dmi.product.sku: J5B67EA#ABU
>   dmi.product.version: 0975100000405F10000620180
>   dmi.sys.vendor: Hewlett-Packard
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.1
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
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>