Black Screen at Dell Inspiron 3593

[Ismendy Sandoval]

Once my laptop is configured to suspend when closing the lid when using the battery,

I proceed to close the lid while disconnected from the electricity. The laptop suspends properly,

but opening the lid presents the desktop image and then a black screen with light.
When for this I can do absolutely nothing. I have tried Ctrl + Alt + F1, F2, F3 ....

and it doesn't switch to console mode. I press the off button and it does nothing.

The only solution is to press and hold the power button for several seconds until it turns off.
Then I can start again.

Linux Mint 20 Ulyana

System: Kernel: 5.4.0-47-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
           Desktop: Cinnamon 4.6.7 wm: muffin dm: LightDM Distro: Linux
           Mint 20 Ulyana base: Ubuntu 20.04 focal

Machine: Type: Laptop System: Dell product: Inspiron 3593 v: N/A serial:
           <filter> Chassis: type: 10 serial: <filter> Mobo: Dell model:
           0HC91N v: A00 serial: <filter> UEFI: Dell v: 1.9.1 date:
           06/11/2020

Battery: ID-1: BAT0 charge: 41.7 Wh condition: 41.7/42.0 Wh (99%) volts:
           13.0/11.4 model: SWD-ATL3.618 DELL WJPC404 serial: <filter>
           status: Full

CPU: Topology: Quad Core model: Intel Core i7-1065G7 bits: 64 type:
           MT MCP arch: Ice Lake rev: 5 L2 cache: 8192 KiB
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
           bogomips: 23961
           Speed: 3681 MHz min/max: 400/3900 MHz Core speeds (MHz): 1:
           2750 2: 3803 3: 35584: 2748 5: 1886 6: 3800 7: 3646 8: 3043

Graphics: Device-1: Intel Iris Plus Graphics G7 vendor: Dell driver: i915
           v: kernel bus ID: 00:02.0 chip ID: 8086:8a52
           Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded:
           fbdev,vesa resolution: 1920x1080~60Hz, 1280x1024~60Hz
           OpenGL: renderer: Mesa Intel Iris Plus Graphics (ICL GT2) v:
           4.6 Mesa 20.0.8 direct render: Yes

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1894934/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Marvin (mphe)]

I just bought the same laptop and had the same problem.

I found a solution/workaround and posted it here: https://www.dell.com/community/Linux-General/Dell-Inspiron-3593-Crash-on-wake-up-and-boot-errors/m-p/7707644/highlight/false#M17529

You can try if it works for you, too.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.