Comment 166 for bug 1

MARCO:
you're forgetting that 15 years ago computers were only used by IT specialists. nowdays a computer is like a car, or a washing machine - everybody NEEDS to use it to get something done, they don't need to LIKE it or understand it.
you can't ask a secretary who just needs to answer e-mails and type documents to understand why her box won't hybernate. it's the IT specialist's job to make it hybernate when she pushes that particular button.
and sadly in linux this and many other things don't "just work" yet the way our little secretary would expect it.
sure, you don't need to be a specialist to understand these things, but you have to at least like them and be interested in them. but if you're neither they just nned to work.
and it can't be considered ignorance if someone isn't interested in computers. we can't all have the same hobbies, can we?
you don't expect everyone to understand how an internal combustion engine works, or what the effects of a short shift gearbox are, but everyone expects a car to work as advertised.

PS: you can substitute "secretary" for any other job you like, because everybody is more or less relying on a computer to get something done

PS2: this is NOT a pro-MS statement, i'm just saying that linux still needs alot of work to be done on the "works out of the box" factor