Comment 8 for bug 405904

On Tue, Jul 28, 2009 at 8:03 PM, Rolf
Leggewie<email address hidden> wrote:
> reopening again, this time in generic "Ubuntu" task which should keep
> everybody happy including the "Ubuntu Website" team.  Jonathan, may I
> kindly suggest you do the same next time instead of simply closing an
> obviously valid issue?

It's certainly a valid issue. I wish you luck in pursuing and
resolving it and I'm sure that it will benefit the community.

However, we have a rather fundamental difference of opinion about the
purpose of a bug tracker. For me, it is to communicate with the
maintainers of a particular project. The people who receive email as a
result of you opening the ubuntu-website task can't help with your
issue. Neither can the subscribers to the "ubuntu" project. The
project maintainer has chosen not to use Launchpad for tracking issues
with the website. There is no purpose served by keeping the bug open
on either project, because the project maintainer doesn't receive
email as a result of you opening the bug on those projects. Indeed,
it's counterproductive because it increases the amount of bug email
received by the subscribers to those projects, none of whom can help.

I certainly don't blame you for not knowing in advance what the scope
of the ubuntu-website project is, it does cover several Ubuntu
websites. However packages.ubuntu.com is unusual because it is
separately maintained. However, having been told that this is not the
bug tracker that the project uses, and having been pointed towards the
right people who can help, you are wrong to insist on using the bug
tracker.

Now that the website is back up, I suggest that you have a look at the
front page and use the contact details described there. If you like,
you can try and suggest that the project use Launchpad as a bug
tracker, but that is ultimately down to the project's maintainer.

--
Matthew East
http://www.mdke.org
gnupg pub 1024D/0E6B06FF