Comment 955 for bug 1

With regards to non-free technical support it must be worth reading through the GPL and other licensing agreements to clarify that this is not against the agreement.

There is a question about whether it is desirable for The Linux Communities or right (as in the balance of good and evil in the world) and my personal feeling is that it is. People like paying for support, maybe they feel the question gets answered faster/better/more professionally - who knows?

There is a lot of easily accessible free support out there and as long as us tech-support types make people aware of that then surely we can charge what we want? Perhaps the more the better as people clearly seem scared by the prospect of something being free (and therefore see as worthless rather than realising it is priceless). Perhaps we should charge a set fee for call-out-charge and mileage but then charge more hourly for Linux/free-software problems rather than Windows problems? Lol, that would make sense to most consumers and presumably end up costing them about the same as Windows problems tend to take longer, especially if you need to defrag before starting.

With regards to the agreement i'm pretty sure that we are allowed to charge - i haven't started doing so yet but hope to start soon. I've only read through the agreement a couple of times , once when i first started using Linux and once trying to translate the US version into English (doing so helped me stay awake(ish) while reading the legal document.)