New kernel 5.3 doesn't recognize older NVIDIA graphics card

[Michael MacDonald]

Updated U-Mate 18.04.3 which installed kernel 5.3.0. 1920x1080 monitor went into 800x600 resolution and unable to fix. Rebooted to 5.0.0 through grub and everything was back to normal. I've seen other forums (Ask Ubuntu, Linux Mint) that are reporting the same thing.

I posted on the community forum and was asked to submit a bug report:

https://ubuntu-mate.community/t/18-04-3-update-caused-problems-with-display-nvidia/20929/2

It seems to be an Ubuntu problem with the 390 driver.

Graphics Card: Nvidia Quadro 600.

I don't have problems with the new kernel on my other machines with AMD or Intel integrated graphics.

[James Thomas Moon (jtm-moon-forum-user+launchpad)]

=== Nvidia Quadro P620 Graphics Card ===

Similar problem occurred for my desktop using a Nvidia Quadro P620 Graphics Card.

My newly updated Linux is:
   $ uname -a
   Linux host1 5.3.0-26-generic #28~18.04.1-Ubuntu SMP Wed Dec 18 16:40:14 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

My prior Linux was 5.0.0-36 (graphics and multi-monitor support worked fine here).

==== Symptoms ====

After an update to latest Linux, 5.3.0-26-generic, monitor support had reverted to a single monitor at low resolution. The graphics responsiveness was very slow, but usable.

No monitors were not recognized.

1. Open the "Displays" dialog
2. Only *one* monitor is detected (though four monitors are connected)
   The one monitor is listed as "Unknown".
3. Previous to the Ubuntu update, multiple monitors were recognized.

==== Fix ====

I "fixed" this by selecting a new driver:

1. From "Software & Updates"
2. Select tab "Additional Drivers"
3. Select the latest nvidia driver (I selected "nvidia-driver-435 (proprietary, tested)".
4. Click "Apply Changes" (this takes a minute to complete)
5. Reboot.

=== Nvidia Quadro 600 Graphics Card ===

Same occurred for a colleague using a Nvidia Quadro 600 Graphics Card. The colleague updated to the latest Linux. After reboot, the graphics were very slow and only displayed on one monitor.

The "broken" Linux version for the colleague is:
    $ uname -a
    Linux host2 5.3.0-26-generic #28~18.04.1-Ubuntu SMP Wed Dec 18 16:40:14 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

However, different than the previous case above, the Quadro 600 driver support stops at nvidia-390.
The colleague had to select the old driver "nvidia-340".
The colleague tried returning to the "nvidia-390" driver, but the same problems occurred (no multi-monitor support).

[Michael MacDonald (mmd12)]

Thank you for the information.

Unfortunately, when I go into "Software and Updates" - "Additional Drivers" I am unable to change to the 340 driver. I can check the radio button and Apply Changes - it will show the progress bar and complete but it will then show either the 390 driver or the Nouveau driver as checked. Rebooting from that point confirms that 390 or Nouveau is selected. In other words I can't load the 340 drivers (at least through the GUI, I'm not knowledgeable enough to do it any other way).

Thank you again for the suggestion.

[Basile (bobpillet)]

=== Nvidia GeForce GTX 1650 MINI ITX Graphics Card ===

Similar problem occurred for my desktop using a Nvidia GeForce GTX 1650 MINI ITX Graphics CardN.

Still works perfectly with 5.0 kernel
     $uname -a
     Linux Bourbaki 5.0.0-37-generic #40~18.04.1-Ubuntu SMP Thu Nov 14 12:06:39 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

and a proprietary driver manually installed :
nvidia-driver-410.104

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1860367

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]